Rafik Karam Phone: + (971-********* + (2-010******** Email: adei2a@r.postjobfree.com

1

Rafik Karam Bendas

Address 1: Princess Tower, Marina Dubai, UAE

Address 2: Villa 44 El sheik Zayed, Cairo, Egypt

Phone: + (971-********* + (20-100*******

Email: adei2a@r.postjobfree.com

C E O / C O O / C B E O / C S O / S V P

Results focused and strategic CBEO, driven to stretch the business to its full capacity, capitalizing on opportunities and creating innovative routes to success. Strong track record of business start-up, turnaround and profitable growth in geographies across the Middle East and Africa, thriving on the challenge of adapting to diverse industry sectors and challenging environments, and responding with speed and ingenuity. Skilled in corporate evaluation and restructuring, taking swift but well-informed decisions to take the business forward, taking full P&L responsibility. Demonstrates entrepreneurial flair, combining financial skills with management expertise and highly developed business development techniques. Delivers exceptional results and consistently build high productive teams. Inspirational leader and strong communicator, building lasting relationships with stakeholders, customers and colleagues based on transparency and integrity. CORE COMPETENCIES

Strategic Management Strategy Planning Strategy Deployment Growth Strategy PESTLE Analysis Business Canvas

Operation Optimization Organizational Restructuring P & L Management/Budgeting Business Process Excellence Efficiency and Productivity Improvement Concept Creation Project Management Business Start-up Develop & Lead High performance teams Stakeholder Management Homogeneity and alignment of the business Identifying Innovative Ideas for Growth New Market Penetration Productive Business Partnerships Operational Excellence Coaching, Mentoring, Training and Development

KEY SKILLS

Vision and Strategy – Visionary thinker who brings ideas to fruition through developing strategic goals and dynamic plans to align business structures, operations and processes with business drivers and market conditions, both current and future. At Al Dhaheri Capital Investment, created and implemented a strategy which transformed a family trading company into an enterprise with a clear vision, strategy and business plan. Rebranded the business, updated all control mechanisms, policies and processes through every function and created a more proactive and forward-thinking culture. Decreased losses by 80% in 6 months.

Business Turnaround – Applies strong analytical skills and exceptional business acumen and commercial understanding to identify business strengths, weaknesses, market opportunities and the competitive landscape. Agrees clear goals aligned with the vision and collaboratively develops the roadmap to achieve them, gaining understanding and buy-in at all levels. At Royal Friesland Campina, created the strategy and roadmaps for the Middle East, redeveloping the management team, brand and product strategy, and turning a $13m loss to a $7m net profit in the 1st year.

Transformation and Change – Quickly identifies key areas of focus to effect lasting and positive change. Takes tough decisions based on objective criteria and aligned with the best interests of the business as a whole and its future strategy. Facilitates the change process, supporting and coaching the team to develop, and recruiting new talent to build capacity and bench strength. Restructured a family run business, implemented radical changes to transform loss to profit, whist succeeding in maintaining buy-in to the change and commitment to the strategy.

Leadership and International/Cultural Diversity – Motivates and mentor’s teams, leading by example and creating an environment of openness to change and progress. Empowers the team to take responsibility, giving clear targets and facilitating success. Sets high standards and expects exemplary delivery and commitment; inspires loyalty and creativity. Sees the value in diversity and adapts readily to changes in cultural and economic environments; offers leadership experience across the Middle East and Africa. Invests in people and the community, leaving a legacy of opportunity for future generations through creating social responsibility initiatives. Rafik Karam Phone: + (971-********* + (2-010******** Email: adei2a@r.postjobfree.com 2

CAREER HISTORY

Group Chief Business Excellence Officer, UAE & Australia & Jordon & Morocco, Al Dhaheri Capital Investment Group

2018 –Present

A family Owned Group of Companies (15 in total) with key interests in Real Estate, Construction, Marine Logistics, VAT Reporting, IT, Legal Consultancy, Farming, and Live Stock and Food Retail and Trading across the GCC & Africa & Australia

Advising the Group CEO and Chairman with developing short term and long-term strategic planning processes for revenue generation to sustain corporate strategic initiatives.

Identify and drive key strategic investment opportunities, Validate the investment opportunities and review visibility studies for new business.

Lead Transformation Process through building the following Pillars (Excellence – People – Compliance – Digitalization).

Establishing Group Compliance and Governance and Risk Management Framework. Lead the evaluation of business major risks and developed the Annual Compliance and Risk Audit Plan.

Developing Business Continuity Plan per region, per business line.

Responsible for the Group Operations and overall strategic directions of all group companies.

Lead group restructuring both from a financial and operational stand points.

lead Group Talent strategy; overseeing Training, Talent Identification, Performance Management, and Succession Planning.

Mentoring the financial health of companies working under group umbrella in an effective and result oriented way.

Creating business mode fits for FMCG – Food industry and implement it at 5 countries during the 1st year.

Establish Business Process Excellence frame work linking HQ at Dubai with Business Units globally by creating complete business model (SOP’s Documentation-SIPOC- Flow Charts – Responsibility Matrix- Process KPI’s – Service SLA’s) covering the following: Customer Relationship Management, Operation, Supply Chain, Financial, HR and Business Intelligence models.

Ensuring strategic objectives are integrated with managers & individual objectives.

Taking ADCI Group to international level by participating at Anuga- Germany, Summer Fancy Food - USA, Gulfood - Dubai.

Drive continuous operational excellence, efficiency and EBITDA improvement through program execution and KPI governance, greater use of shared services capabilities, process change and automation.

Evaluate group Digitalization readiness through executing digital maturity assessment, where the output used to establish group value modeling which is used to build Group Digital Plan.

Linking business processes with automation and ERP implementation to link the business at UAE, Jordan, Morocco, and Australia. Business Process Excellence Group Manager, Wadi Group, Egypt 2013 – 2018 Wadi Group enjoys the heritage and expertise of more than half a century in the agribusiness industry throughout the MENA region. Launched in Egypt in 1984 with a small-scale poultry operation, today Wadi Group operates in 12 subsidiaries with ten brands over three distinct sectors: Dawagen (Poultry), Sina’at (Industries) and Mazareh (Agriculture), and over 3,500 employees in Egypt and Sudan.

I was responsible for business excellence function all over group operations in 12 subsidiaries over three distinct sectors (Agro, Industrial and Poultry sectors). I managed a team of 53 through a management team of 3 Managers.

Taking Wadi Food to international level by gaining 4 international awards.

Lead company’s Continuous Improvement Program across 3 business sectors and 18 companies under the group umbrella.

Maintain the QHSE Management Systems up and running and improving and maintain the certifications of Global GAP and BRC as well as ISO 9001, 14000, 22000, and OHSAS 18001.

Restructure Customer Feed Back Unit to receive Customer Complaints and survey Customer Satisfaction for 12 companies of the Group, working on outsourcing call center activities.

Establish Group Continuous Improvement Strategy and make it a part of each sector business plan through encouraging CI indicators and evaluating the effectiveness of business processes and benchmark CI indicators with Industry Best Practice.

Develop CI Culture through trainings, meetings and CI events across group.

Lead continuous improvement project teams on strategic Lean Six Sigma projects within plants operations.

Presents, facilitates and leads assigned process improvement events using methods of team building, team energizing, data gathering and analysis, kaizen events and problem solving.

Build up Wadi in-house Excellence learning and development which provide training for Kaizen Events, Idea Management System, Business Process Modeling, Process Documentation, Lean Six Sigma Yellow belt, Lean Six Sigma Green Belt, and Change Management.

Regional Manager for Business Transformation, Seshat Consulting Group, Egypt and United Arab Emirates 2008 – 2013 At Seshat Consulting we provide full business model to our customers. We offer to our clients customized management solutions from building the strategy linking it with performance management systems, documenting it through quality management systems and do improvement through implementing lean six sigma methodology.

Driving new business development, start-up business operations; responsible for strategy development, market entry MEA and M&A target assessment and selection.

Rafik Karam Phone: + (971-********* + (2-010******** Email: adei2a@r.postjobfree.com 3

Manage Seshat Consulting business through building successful partnership with Key Universities, and certification bodies.

Instructor for Business Process Excellence areas such Lean Six Sigma, Strategy, Quality, Organization Development, and Soft Skills trainings.

Perform Benchmarking using international Benchmarking Index in UK Projects within diverse industries having different requirements, from a major international dairy company wanting to expand in Africa, to a fashion brand entering the regional markets, to Business Transformation Programs for government and commercial application across Georgia, the UAE and Oman.

Assist clients forming their strategy and give consultation on strategy deployment

Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.

Develop a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.

Develop Management and Financial Advisory Programs for SME’s.

Identifying, developing and implementing tailor-made management training strategies that improve leadership and management performance of client companies

Industries I Mentored Business Transformation and Excellence Improvement projects to:

Steel Structure Telecommunication Jewelry and Diamond

Textile Painting Cooling systems

Printing / press FMCG Health Care

Luminaries Banking Education

Call Center Industry Oil & Gas IT & Software Sector

Countries I Mentored Business Transformation and Excellence Improvement projects:

UAE Georgia Saudi Arabia

Quality and Organization Excellence Director, Link Misr International, Egypt 2006 –2008 Link Misr International is a leading industrial company specialized in manufacturing Shelving and Racking Systems, Serving the MENA Markets. Products are manufactured under license from Link51 UK.

Creating Vision, Mission, Values, and the strategies in cooperation with steering committee.

Lead, Supervise and Review the work of three Departments which perform under the umbrella of Quality & Organization Excellence Division. These three departments are (Quality Assurance Department, Corporate Performance Management Department, and Customer Satisfaction Department).

Quality Assurance Department responsible for creating, and establishing Integrated Quality Management System based on ISO 9001:2000 & ISO 14001 and OHSAS 18001.

Corporate Performance Management Department responsible for translating Strategic Objectives through Balanced Score Card methodology, and present the results of measurement periodically to Top Management.

Customer Satisfaction Department responsible for handling two major processes related to Customers which are Customer Satisfaction process including but not limited transactional and yearly Surveys as well as Customer Complain System Analysis.

Leading Continuous Improvement efforts by creating Six Sigma Culture, I did a successful Black Belt project on the delivery cycle time with 700,000 LE saving and I mentored other five Six Sigma Green Belt projects with average saving per project 50,000 LE. Quality and Organization Excellence Manager, Aviation Information Technology Company, Ministry of Civil Aviation, Egypt

2004 –2006

AVIT is a subsidiary of the Egyptian Holding Company for Airports and Air Navigation (EHCAAN), Affiliated to the Egyptian Ministry of Civil Aviation. AVIT is the world's leading specialist in Airports Information Management Systems and infrastructure solutions. AVIT provides End-to-End solutions using the state-of-art technologies to manage your complex business requirements

Managing three business units (Customer Satisfaction, Internal Audit, and Performance Management).

Creating and establishing Integrated Quality Management System for AVIT includes (Quality Plan, Business Future Process, Quality Policies, Procedure and Quality Manual). As well as establishing Quality Improvement teams.

Participating with steering committee in deployment of strategic plans and dividing them into tactical plans.

Translating Strategic Objectives through Balanced Score Card methodology. Set, measure and Analysis Key Performance Indicators for each department at the company and for the company overall and present the results of measurement periodically to Top Management.

Leading two successful Six Sigma projects as Black Belt one team worked on studding the reasons of lost bids saved 8 Million Egyptian pounds and the other team worked on increasing Service Level of Agreement by 10%.

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Quality Management Systems, Wadi Group Egypt 2004 –2001 Quality Assurance Internal Auditor, Euro Med Hotels & Cruises, Egypt & USA & Greece 1999 –2001

Syria Bahrain Turkey

Rafik Karam Phone: + (971-********* + (2-010******** Email: adei2a@r.postjobfree.com 4

EDUCATIONAL QUALIFICATIONS

Doctorate of Business Administration, Arab Academy for Science, Technology & Maritime Transport, Egypt (2020 Expected). Masters of International Business Administration, ESLSCA, France (2010) BSc of Commerce, Ain Shams University, Egypt (1999) PROFESSIONAL CREDENTIALS

Finance for Non-Finance Managers, American University at Cairo

Certified Six Sigma Master Black Belt from International Quality Federation USA. Please follow this link: http://www.iqf.org/CertStatus.asp then type RB4251.

Accredited Training Associate from International Association for Six Sigma (IASSC).

Certified Quality Manager and Organization Excellence from American Society for Quality (ASQ).

Certificate of advanced professional training in Processing and packaging machinery for the food industry – Bavaria – Germany.

Financial Advisory Program for SME’s accredited by FSVC New York and HSBC Egypt

Accredited on Auditing and implementing ISO Family:

ISO 9001:2015 ISO 14001:2015 ISO 45001:2018

ISO 22000:2018 ISO 19600:2014 SA 8000

Accredited on Auditing and implementing Food Safety systems such as: BRC & Global Gap & Kosher & Halal.

Successful Mergers and Acquisitions, ESLSCA Business School. PROFESSIONAL AFFILIATIONS

American Society for Quality – Member

International Association for Six Sigma – Member PERSONAL INFORMATION

Date of Birth: 1st March 1978 Nationality: Egyptian Marital Status: Married Driver’s License: Egypt, UAE References available on request

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