Contact

adei1v@r.postjobfree.com

m

www.linkedin.com/in/sheina-

menezes-25027abb (LinkedIn)

Top Skills

Technical Support

Customer Service

Microsoft Office

Languages

Hindi (Limited Working)

French (Elementary)

English (Full Professional)

Certifications

Makeup

CPR/AED/First Aid

Nutrition Certification

Honors-Awards

Service Excellence

Commitment Champion 2017

Sheina Menezes

Trainer at BOUNCEinc

Summary

* Over 7 years of work experience in the Customer service profession with a strong background in Quality evaluations & the ability to communicate effectively.

*A self-motivated and organized professional.

*Commended for Service Excellence in 2015.

*Maintained a consistent performance with an Exceed Expectations overall.

*Experience in team handling on a temporary basis.

*Excellent in analytical skills.

Experience

BOUNCEinc

2 years 8 months

Trainer/Administration

November 2017 - Present (2 years 8 months)

Doha, Qatar

Preparing training manuals for new hires, educate, monitor and conduct refreshers for current employees.

Have been handling office tasks such as filing, generating reports and preparing presentations. Handle inventory - merchandise and stock count. Referee/ Host

November 2017 - Present (2 years 8 months)

Qatar

1. To promote & sell the organizations products and services. 2. We host parties, corporate gatherings, school groups and team building sessions.

3. We ensure the safety of our customers.

4. We are first aid certified in order to handle minor injuries first hand. Salam Studio and Stores

Logistics Coordinator

April 2017 - June 2017 (3 months)

Qatar

Page 1 of 3

Managed global and regional logistics and supplies requirements. Also dealt with payment methods to the respective sellers.

JPMorgan Chase & Co.

4 years 1 month

Risk Operations Analyst II

April 2013 - April 2017 (4 years 1 month)

Mumbai, Maharashtra, India

Managing the entire function of fraud analysis, risk operations, ensuring security on accounts and investigating routine risk transactions. Supervising account takeovers, check fraud, elderly abuse and ATM fraud in collaboration with chase branches including high balance & private banking clients. Relief Team Leader

April 2013 - April 2017 (4 years 1 month)

Mumbai Area, India

Relief Team Leader

Citibank E

Retail Banking Specialist

April 2011 - April 2013 (2 years 1 month)

Played a key role in customer service, resolving customer queries on complaint calls and escalations. Acted as customer service representative for Citibank N.A and supporting customers on general queries on checking and savings account.

Global E Services Pvt Ltd

Customer Service Representative

May 2010 - April 2011 (1 year)

Managed B2B (Business to Business) projects and generated businesses through listings on yellow pages. Worked with Elimay Products which dealt with supplements for canines in the US.

Education

IAP Career College

Personal Assistant Certificate, Business and Personal/Financial Services Marketing Operations · (2020 - 2020)

Excellence Training Center

Page 2 of 3

Diploma, Human Resources Management/Personnel Administration, General · (2019 - 2020)

Narsee Monjee Institute of Management Studies

Digital Marketing · (2016 - 2017)

St Thomas College - India

High School Certificate, Business/Commerce, General · (2007 - 2009) Shantiniketan School

· (1993 - 2007)

Page 3 of 3

Contact this candidate