Social Media Customer Service

Precious Eniola

Mobile number: 079-****-**** Landline: 020-****-**** Email Address: **************@*******.*** (Best way to contact) Profile

Gaining new skills and self-growth is what inspires me every day and is what I love. I am a very hardworking and self-motivated individual with an approachable, warm, and bubbly personality, always keen to help where possible and go the extra mile with a proactive and can-do attitude, constantly bringing the rest of the team along. With 3 + years in customer service, administration and social media experience, I have learnt how to deal with a heavy workload, solving problematic issues daily via all forms of contact, all whilst meeting or exceeding sales targets and always remaining calm and working in a team or independently in an office environment. I also continuously learn about new ways to improve on social media engagement to the highest possible standard always thriving to exceed KPI’s and learning more about graphic design advancing on my content creation. It is what I love to do. Being able to continuously grow and learn is where I flourish. Education and Qualifications: -

2016 – 2019 University of The Arts London – London College of Fashion Fashion Business Management BSc (Hons)

CMI Level 5 Diploma in Management and Leadership

2014 – 2016 Virgo Fidelis Convert Sixth Form

A Levels: Accounting [C], Business Studies [B]

Cambridge Technical Diploma: Art and Design (Fashion) [Distinction*] 2009 – 2014 Virgo Fidelis Convent Senior Secondary School GCSEs: 11 GCSE’s from the grades A-C including Maths [A] and English [B]

- Achieved a grade A in IFS Level 2 Personal Finance Professional Experience: -

Aug 2019 – Mar 2020: Company Name: - Poetry Job Title: - Personal Stylist/Sales Specialist

Answering customer enquiries involving orders, products, appointments, and solving their issues, with excellent telephone manner.

Improved on my organising and communication skills by maintaining the stockroom and its levels daily which entailed having a great deal of attention to detail which also included visual merchandising tasks and replenishment.

Having in-depth product knowledge, as well as clothing features to help the clients more with personal styling.

Liaising with the warehouse, regarding returns and deliveries which involved a lot efficient communication throughout the day.

Improved analytical skills by analysing sales data patterns to improve sales in the future. Jul 2018 – Jul 2019: Company Name: - IF Research Job Title: - Customer Service & Admin Supervisor

Conducted all administration tasks as well as being flexible with great multitasking skills and demonstrating initiative by completing full office reception duties as well when needed and always liaising with the other teams to ensure we work to our best potential.

Working under intense pressure in a fast-paced environment to solve multiple customer’s issues through live chat, telephone, and emails daily which greatly improved my verbal and written communication.

Efficient Data Entry into ICT systems to improve and monitor the team’s customer enquiry progress.

Enhanced organisational, leadership and collaboration skills by assisting in training new staff with motivational and inspiring strategies. – I was promoted to this role after working for 7 months. Jan 2017 – Jan 2018: Company Name: - Monise (Luxury Menswear Start-up) Job Title: - Project & Social Media Manager

Used various project management strategies to facilitate the success of all projects to the highest possible standard.

Arranged and lead most meetings and showcased all financial presentations made by me to the team.

Managed the upkept office supplies which needed good attention to detail to make sure everything needed was available.

Created large social media marketing campaigns and supported its budgeting and completion.

Dealing and solving with enquires received across social media channels via Facebook, Instagram, and Twitter.

Email marketing, copywriting and updating the website when needed which improved on my computer skills.

Extensive knowledge in using Microsoft Office, Excel, PowerPoint, Outlook and Microsoft Team.

Monitored and managed all social media platforms daily and interacting with the viewers as well as content creation. Achievements & Hobbies

Selected to be part of the SEO scholars in 2016-2017

Head Tutor for Fashion Tutoring to the KS3/4 students in 2016

Head Girl of Virgo Fidelis Senior Secondary School in 2016

Head Class Rep of my Year 12 Tutoring Group in 2017

Dog Carer/Walker part-time and volunteer at dog kennels in spare time

Was Managing & Marketing Director for my university school project and won 1st place for selling the most at Spitalfields market and having the best business presentations showing to top fashion industry specialists to which I led them all. Dear Sir/Madam,

I came across this job role and with my experience and knowledge, I am confident that it is a great fit for me. I also possess excellent communication and organisational skills with strategic planning and scheduling experience. Therefore, I have a clear and positive approach to problem-solving with the ability and experience to relate to a wide range of people. I have gained these skills through my role of being Head Girl at my secondary school, leading and managing several projects at university and my working life. This is also why I can work very well under pressure and in a hectic environment as well as in a team whilst using own initiative and being able to take on responsibilities, in an enthusiastic manner and supporting others around me. In my last role at Poetry, I gained a lot of customer-facing experience. Daily, I would answer enquiries over the phone and in-store. This greatly improved my communication skills as well as my telephone manner, as I would be handling multiple issues daily. I also maintained the stockroom and its levels daily, which entailed having a great deal of attention to detail, as a small mistake could turn into a big problem. This would require me in having in-depth product knowledge which in turn strengthen my customer service by providing great personal styling experience, especially with appointments. Daily I would be liaising with the warehouse and the other store’s team, regarding returns, deliveries and products which involved a lot of efficient communication throughout the day. Fortnightly, I would look at the sales patterns and make a decision to what would need to be recalled and also looked at the best sellers in-store and online, figuring out how to showcase them and pick the right products to bring instore from online.

While working at IF research my duty was to conduct all administrative tasks as well as solving customer’s issues in a fast-paced environment via telephone, email s, and live chat. I could handle up to 100+ issues in a day to which I thoroughly enjoyed solving, hence my great problem-solving skills. Due to how greatly I enjoyed my role, I was given more responsibility to which I was extremely excited about. I was given front of office duties which involved receiving guests and making sure they were welcome. Bookkeeping, scheduling appointments and meetings. Making purchasing decisions, organising, and making sure the office supply inventory levels were efficient. Due to impressing my team leaders and managers, they decided to promote me to a supervisor after 7 months and I then was given even more responsibility and assisted in training new staff, by supporting and motivating them. I was able to showcase my flexibility, multitasking skills in this role as it showed my initiative and how well I was able to adapt in a busy environment, all whilst remailing calm and thoroughly enjoying it. In my role at Monise, weekly I would lead a team meeting and share with the group my various project plans for the week/month to make sure each sub-team finished their projects in time and to the best possible standard. Daily I would communicate with the team on their progress and help anywhere possible hence my extensive experience with using Outlook and Microsoft Team. On the marketing and social media side, I would manage all the social media platforms via, Facebook, Instagram, and Twitter. Daily I would grab the attention of our followers with effective marketing strategies, by creating content daily to interact with the audience, hence my content creation and graphic design experience using Photoshop and InDesign. I also use social analytic tools to monitor and manage the performance, using this to learn and develop new opportunities for growth. I created and managed a large £10,000 budget social media campaign. Created marketing emails to help promote new products and special offers, which in turn grew my copywriting skills. I would also help to maintain and improve KPI’s in the business with the help of my team and updating the website when needed.

I am a keen and self-motivated individual who is always thriving to improve and make new skills with a can-do attitude in everything that I do. I am all about self-growth and continuous learning and being part of a growing company, it is the best opportunity for my growth and gaining new skills to becoming a better working professional, hence why I would love to join your team as this already motivates me. Enjoying my work life is particularly important to me and my growth. When I saw this role I was very excited about the future opportunity and success I will experience as I can definitely see myself enjoying my working life here as I have always wanted to work with a group of people in a comfortable and motivational working environment where there is a great chance for me to progress and learn. I feel like I will be a great addition to the team and look forward to hearing from you soon, so I can explain and show my relatability skills and knowledge more in person as I am fully, ready and eager to learn and start working.

Yours faithfully

Precious Eniola

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