CHARITO D. ALONZO

#** ****. ********, **** ** San Fernando, La Union, Philippines adehze@r.postjobfree.com

Mobile: +639*********

WORK EXPERIENCE:

Middeterenian Shipping Company

Waiter

MSC Cruise Line

March 15 2019 - December 02, 2019

Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Delivers exceptional service by greeting and serving customers in a timely, friendly manner.

Promptly served all food courses and alcoholic beverages to guests.

Regularly checked on guests to ensure satisfaction with each food course and beverages.

Delivered exceptional, friendly and fast service.

Completed opening and closing checklist according to set standards.

Eat Greek Kouzina

Head Hostess/Cashier

Dubai, UAE

March 1,2016 – October 16,2018

A front liner who’s assigned to greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting.

Present menus, create personal dining experience, answer questions by providing accurate information’s on menu items, beverages, and specials.

Taking reservations through email and phone, prioritize reservations to accommodate customers.

Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting.

Skilled about basic cash handling, sales report and closing procedure.

Trained new staff about Product Knowledge and house rules.

Updating company’s database relevant to guest information.

Addressed guest requests or complaints, and escalated major complaints to manager.

Lenôtre Paris

Restaurant Supervisor

March 18, 2014 – December 27, 2015

Waitress

March 7,2014 – April 18,2014

Doha, Qatar

Assisted Restaurant Manager in maintaining stock and inventory of food and beverages

Provided excellent guest experience and improved business of the restaurant.

Provided vital feedback to the chef and ensured standards are maintained.

Maintained contact with kitchen staff, management, serving staff and customers' concerns were addressed.

Checked restaurant on daily basis to ensure cleanliness, high quality food and food presentation.

Assigned work tasks and coordinated activities of dining room personnel to ensure prompt and courteous service.

Accurately identified special ingredients and cooking method employed, and advised on selection.

Informed employees about daily events, and conducted pre-shift meetings to ensure they are clear about events.

Scheduled reservations, monitored waiting list, and ensured the needs of the guests are met while they are waiting.

Supervised check or credit policies and procedures and cash handling.

Hired, trained, and supervised food and beverage service staff.

Utilized computers to track orders, manage inventory, and process payments

Work varied shift schedule including lunch and dinner shifts, opening and closing the restaurant

Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction.

Hotel Ariana & Restaurant

Front Office Supervisor

Paringao, Bauang, La Union

May 07, 2012 – January 15, 2013

Assist the Manager with tasks such as scheduling, performance reviews and performance management.

Review work procedures and operational problems to determine ways to improve service, performance, or safety.

Carriers out annual performance appraisal for his/her employees, sets targets and provides support for career development.

Work closely with housekeeping, Facilities and Player Development on a daily basis to manage rom inventory.

Perform all duties related to checking-in and checking-out of guests.

EDUCATIONAL BACKGROUND:

Tertiary: Bachelor of Science in Computer Science

Union Christian College

Widdoes St. City of San Fernando, La Union

2006-2010

Vocational: Food and Beverage Services NC II

Sea and Sky College

City of San Fernando, La Union

2012

NC II Certificate

Secondary: Union Christian College

Widdoes St. City of San Fernando, La Union

2002-2006

Elementary: Santiago Elementary School

City of San Fernando, La Union

1996-2002

PERSONAL DATA:

Birth Date : April 20, 1989

Birth Place : Langcuas, City of San Fernando, La Union

Gender : Female

Height : 5’4”

Weight : 55 kg

Religion : Roman Catholic

Nationality : Filipino

Person to conatct in

Case of emergency: Deogracias Alonzo

Address : Langcuas, City of San Fernando, La Union

I hereby certify that the above information given is true and correct.

CHARITO D. ALONZO Applicant

Contact this candidate