JOY ANNE SAMSON PINEDA

Farwaniya Block * Building 2 Flat 10 Street 103

965-********

Email add: adehyr@r.postjobfree.com

OBJECTIVE

Seeking a responsible and challenging position in a growth oriented progressive Institution where my experience and skills will significantly contribute to the overall success of the organization and provide opportunities for my career growth.

PROFESSIONAL EXPERIENCE

Kuwait Aviation Services Company

Position: Receptionist (Airport Ground Handling Services)

March 13, 2019- Present

Welcoming lounge passengers following airport service standard in airport First and Business Class lounge

Ensure proper recording of passenger to appropriate portal

Keen on the use of Althea System that is the international check-in system in whole airport

Monitoring flight movement, makes boarding announcements and ensure accepted clients in the lounge to board on time

Knowledgeable in frequent flyer programs in all airlines

Accepts payment for economy lounge guest, issue receipts and deposit cash at the end of the shift

Coordinates with check in counter, boarding gate and transfer desk

Answer phone calls and provide necessary information to passenger’s flight status

Responsible in generating month end report for lounge revenue for all clients

Al Muzaini Foreign Exchange Company

Position: Head Cashier

February 01, 2015- February 08, 2019

Keep cash secure and maintain a high level of safety and security

Ensuring that vault is balanced and in order

Responsible in receiving cash from all tellers

Process bank transfer, receive western union and exchanging foreign currencies

Enter customers’ transactions into computers in order to record transactions and issue computer generated receipts

Assisting customers in case of any complaints and directing to customer service if required

At the end of the shift counting all cash received from tellers and to ensure its matching the balance report generated by the system

Receiving and counting foreign currency/local currency from treasury as and when delivered

Reporting to branch in charge on unused currencies which require delivery to treasury

Banco de Oro Unibank Inc.

Position: Client Service Associate

April 03, 2006- Mar. 31, 2013

Identify customers, validate and cash checks

Accept cash and checks for deposit and check accuracy of deposit slip

Process cash withdrawals

Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency

Perform services for customers such as ordering bank cards and checkbooks

Receive and verify loan payments, mortgage payments and utility bill payments

Record all transactions promptly, accurately and in compliance with bank procedures

Answer customer inquiries and complaints

Isetann Department Store Inc.

Position: Division Assistant

June 18, 2004- Mar. 13, 2006

Preparing daily/monthly sales report

Dealing with suppliers

Filling daily reports

Answering phone call/ inquiries

Handling all request of supplier

SM Inc.

Position: Treasury Staff

Nov. 10, 2003- Apr. 10, 2004

Projection of GC quantity for SM branches

Proper inventory of GC every month

Ensure GC series for security purposes by using ultraviolet light machine

Ensure that GC’s are genuine

Processing of Gift Cheques

SKILLS

Proficient both in English and Filipino

Flexible and adaptable to changes

Enthusiasm to learn

Reliable and trustworthy

High level of computer proficiency

Good customer service skills

Able to communicate in Arabic

EDUCATION

University of the East

Bachelor of Science in Business Administration

Major in Banking and Finance 1999-2003

SEMINARS ATTENDED

January 20, 2017 AML (ANTI MONEY LAUNDERING)

Discovery Mall, Kuwait City

CHARACTER REFERENCE

Available upon request

Contact this candidate