VIP Lounge Receptionist
Resume:
JOY ANNE SAMSON PINEDA
Farwaniya Block * Building 2 Flat 10 Street 103
Email add: **************@*****.***
OBJECTIVE
Seeking a responsible and challenging position in a growth oriented progressive Institution where my experience and skills will significantly contribute to the overall success of the organization and provide opportunities for my career growth.
PROFESSIONAL EXPERIENCE
Kuwait Aviation Services Company
Position: Receptionist (Airport Ground Handling Services)
March 13, 2019- Present
Welcoming lounge passengers following airport service standard in airport First and Business Class lounge
Ensure proper recording of passenger to appropriate portal
Keen on the use of Althea System that is the international check-in system in whole airport
Monitoring flight movement, makes boarding announcements and ensure accepted clients in the lounge to board on time
Knowledgeable in frequent flyer programs in all airlines
Accepts payment for economy lounge guest, issue receipts and deposit cash at the end of the shift
Coordinates with check in counter, boarding gate and transfer desk
Answer phone calls and provide necessary information to passenger’s flight status
Responsible in generating month end report for lounge revenue for all clients
Al Muzaini Foreign Exchange Company
Position: Head Cashier
February 01, 2015- February 08, 2019
Keep cash secure and maintain a high level of safety and security
Ensuring that vault is balanced and in order
Responsible in receiving cash from all tellers
Process bank transfer, receive western union and exchanging foreign currencies
Enter customers’ transactions into computers in order to record transactions and issue computer generated receipts
Assisting customers in case of any complaints and directing to customer service if required
At the end of the shift counting all cash received from tellers and to ensure its matching the balance report generated by the system
Receiving and counting foreign currency/local currency from treasury as and when delivered
Reporting to branch in charge on unused currencies which require delivery to treasury
Banco de Oro Unibank Inc.
Position: Client Service Associate
April 03, 2006- Mar. 31, 2013
Identify customers, validate and cash checks
Accept cash and checks for deposit and check accuracy of deposit slip
Process cash withdrawals
Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
Perform services for customers such as ordering bank cards and checkbooks
Receive and verify loan payments, mortgage payments and utility bill payments
Record all transactions promptly, accurately and in compliance with bank procedures
Answer customer inquiries and complaints
Isetann Department Store Inc.
Position: Division Assistant
June 18, 2004- Mar. 13, 2006
Preparing daily/monthly sales report
Dealing with suppliers
Filling daily reports
Answering phone call/ inquiries
Handling all request of supplier
SM Inc.
Position: Treasury Staff
Nov. 10, 2003- Apr. 10, 2004
Projection of GC quantity for SM branches
Proper inventory of GC every month
Ensure GC series for security purposes by using ultraviolet light machine
Ensure that GC’s are genuine
Processing of Gift Cheques
SKILLS
Proficient both in English and Filipino
Flexible and adaptable to changes
Enthusiasm to learn
Reliable and trustworthy
High level of computer proficiency
Good customer service skills
Able to communicate in Arabic
EDUCATION
University of the East
Bachelor of Science in Business Administration
Major in Banking and Finance 1999-2003
SEMINARS ATTENDED
January 20, 2017 AML (ANTI MONEY LAUNDERING)
Discovery Mall, Kuwait City
CHARACTER REFERENCE
Available upon request
Contact this candidate