Medical Front Office

Fasia Jama

Personal Details

Address: Abu Dhabi, UAE

Phone: 050*******

Email: ******@********.***

OBJECTIVE A motivated administrative seeking a position in a challenging environment. Over 10 years of experience in providing administrative and secretarial support to the operational departments.

WORK

EXPERIENCE

03/2015 - 05/2020

Dr. Ahmad Abu Sharia Medical center

Patient Administrator

Abu Dhabi - UAE

• Responsible for overseeing the day-to-day management of the function including direct supervision of the team.

• Responsible for providing friendly and professional front office service including patient admissions, reception, billing services and effective administrative and

accounting support.

• Comforting patients by anticipating patients’ anxieties, answering patients' questions and addressing their complaints.

• Providing administrative support and performs

numerous duties, including organizing and scheduling patients’ appointments, handling visitors, routing callers, and answering patients’ questions and requests.

• Developing and carrying out an efficient medical record documentation and filing system for both paper and electronic.

• Register new patients and update existing patients' records by collecting patients' information and ensure all patients' information is accurate in the system.

• Assisting patients in completing all necessary forms and documentation.

• Creating Invoices and collecting payments. Inform patients of medical procedures and policies.

• Preparing weekly and monthly reports.

• Maintaining smooth operation by following the clinic's policies and procedures.

• Monitoring the performance of all equipment by

performing preventive maintenance requirements for repairs, maintaining stocks and equipment inventories and, evaluating new equipment and techniques when

required.

• Reviewing patient’s insurance card to determine

amount of copayment

• Reconciles appointment activity at the end of the day to ensure accurate status of appointments.

• Medical interpreter. When required.

• Any other duties signed by the management.

01/2014 – 12/2014

First Gulf Bank

Customer service agent

Abu Dhabi – UAE

• Receiving in-bound calls from customers and prospects through voice, fax, e-mail and web while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc.

• Providing high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where

appropriate.

• Provide first level support for all technical and functional queries related website and mobile application.

• Acting as an ambassador of First Gulf Bank Securities when serving both internal and external clients.

• Handling ccustomers complaints by phone and in

person; resolve their issues within the guidelines and turnaround time. Escalating complicated issues

accordingly to the supervisor.

• Assisting the manager in charge with special projects such as marketing campaigns, implementing new

policies, designing service manuals.

• Preparing and Following settled cases and do the necessary actions.

• Preparing monthly instalment reports from government entities.

• Preparing monthly collection of installments for completed projects.

• Preparing reports related to collections.

• Handling all cheques (return, swap, discount, settled, etc.) Cash withdrawal, Transfer slips, and cash deposit.

• Keeping accurate data base for customers.

• Preparing letters to different government sectors.

• Maintaining customer satisfaction feedback.

• Any other assigned duties by the management.

06/2013 – 12/2013

Sanctuary Real Estate

Business Development Associate

Abu Dhabi - UAE

• Managing all incoming client calls and emails, filling, book keeping, documentation, property listing of tenants and landlords.

• Ensuring appropriate entering of client leads into CRM

• Maintaining a landlord and property database

• Supporting the team on property viewings when

required

• Supporting the Managing Partner in Setting up

meetings, Sales Calls & Prospecting Initiatives - when required

• Supporting the team on managing the administrative records for deals, tenants, and deal closure (Offer Letters, Payments, Etc…)

• Refreshing property listings every 4-6 hours by editing each listing and publishing accordingly

• Coordinating with team members to follow up with leads within a maximum of 24 hours, update lead status, and update published property availability.

• Assisting the leasing team in drafting leasing and property management contracts (Templates are ready).

• Assisting the team in setting up meetings with

shortlisted corporate and VIP contacts

• Coordinating drafting company policy & procedures + training manual

• Assisting management in recruitment initiatives

(Drafting JD’s, Advertising, shortlisting, screening, and interviewing potential candidates.

• Supporting on training new employees.

• Coordinating with the team on updating landlord / property tracker, milestones, and client pipeline tracker on weekly basis.

07/2012 – 12/2012

Abu Dhabi Judicial Department (ADJD)

Translator (case Management)

Abu Dhabi – UAE

• Translate legal documents (English, Arabic /Arabic, English)

• Translate legal Emails

• Typing

• Modification format Writing, Editing, Updating

documents .

05/2007 – 06/2012

TOURISM DEVELOPMENT INVESTMENT COMPANY (TDIC)

Administrator

Abu Dhabi – UAE

• Act as the point of contact for all departments, providing administrative support and managing their queries.

• Coordinate office activities and operations to secure efficiency in compliance with the company policie.

• Developed and maintain a filing system of the employees records with professional degree of confidentiality and ensured that the data are updated regularly.

• Prepared internal and external memos and other business related correspondences such as certificates and other circulars.

• Handled the calendar of appointments, schedules, meetings, travel arrangements draft and conferences of all Managers and Directors.

• Managed relationships with external service providers such as travel agencies, stationary suppliers, insurance providers, in order to ensure best deals for the company.

• Recommended group insurance plans for vehicles and employee medical services and handled all related

queries to ensure satisfactory services.

• Supporting and assisting with the services teams such as receptionists, office boys, cleaners, and company drivers to ensure standard visitor experience, compliance with hygiene standards and prompt messenger services

respectively.

• Prepared reports and draft communications as requested by my immediate supervisor.

• Prepared inventories and received office supplies deliveries from suppliers.

• Arrange Courier services – DHL, AAMEX AND FEDEX.

• In-charge for the preparation of No Object Certificate involving Accidents reported in the island and

coordinating with the third parties representative

• Translation of Arabic correspondences to English

• Supporting on training new employees.

• Any other assigned duties by the management.

EDUCATION

2006

Bachelor Degree of Business Administration in

Management, Ajman University – Abu Dhabi, UAE

2009

ICDL Course, Al Khawarizmi International College

9

ADDITIONAL

SKILLS

• Work well under pressure within a fast-paced

environment.

• Able to multi-task and carry out instructions.

• Follow directions and work productively without

supervision.

• Interact supportively within a team environment.

• Good communication and interpersonal skills.

• Active listening and leadership.

• Time Management and Transferable Skills.

• Team Leader and Problem solving.

IT Skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Access)

Language

• Fluent in English and Arabic.

REFERENCES References available on request

Contact this candidate