Front Office Information

Hanan M. Abbas

Salmiya Kuwait

*************@*****.***

60695361, 25630823

Objective

To work in every challenging tasks and difficult environment to improve my leading skills and to grow my work by demonstrating high value in my work, through, skills and experienced possessed.

Profile

Date of Birth October 19th, 1999

Place of Birth Kuwait

Nationality Pakistani

Marital Status Single

Residence Status Transferable

Work Experience

Lina's & Dina's – Receptionist / Secretary

(June 2018 – Present)

Job Responsibilities:

Answer phone calls and redirect them when necessary.

Manage the daily/ weekly/ monthly agenda and arrange new meetings and appointments

Provide information about centre, such as location of departments, services provided.

Perform administrative tasks, including filing and photocopying

Maintain database and electronic and office filling.

Collect the money from the customers and make invoices.

Check frequently the levels of office supplies and place appropriate orders.

Compose letters, memos and emails.

Jarallah German Specialized Clinic - Receptionist

(July 2017 – May 2018)

Job Responsibilities:

Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Provide information about clinic, such as location of departments, services provided.

Collect, sort, distribute and prepare mail, messages and deliveries.

Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area.

Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Ensures availability of treatment information by filing and retrieving patient records.

Kid's Kingdom Bilingual Nursery – Receptionist

(December 2016 – June 2017)

Job Responsibilities:

Answers phone calls in a pleasant, informed manner for the purpose of providing information and creating a good image of the nursery.

Greets all incoming students, families and guests respectfully and professionally.

Assists in all aspects of maintaining a professional front office, including but not limited to, fielding and directing incoming phone calls to the appropriate staff member in a timely, professional manner, filing and copying and faxing of sensitive information.

Arrives punctually, be prepared for each nursery day, and maintains regular attendance.

Enters information or data to personal computer or computer terminal following established procedures.

Provides for children’s personal needs such as attending to those who are sick or hurt; administering medications as prescribed by a physician in accordance with training and authorization.

KEY COMPETENCIES AND SKILLS

Working in fast paced, high transaction volume environment.

Ability to organize & priorities workload within any setting.

Completing all tasks in a timely, organized and professional manner.

Ability to communicate effectively in English, both orally and in writing.

Able to work on multiple projects simultaneously.

Positive ‘can do’ attitude towards work.

Education

Higher Secondary Certificate

(Pakistan School College of Kuwait) – 2016

Secondary School Certificate

(Pakistan School College of Kuwait) - 2014

Language

English, Urdu, Arabic

DECLARATION

I hereby declare that the above stated information is correct and true to the best of my knowledge and belief.

Hanan M. Abbas

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