Customer Service Information
Resume:
HOMO, NERISA C.
Amante Subdivision.
Brgy Del Remedio San Pablo City Laguna
Mobile: 093*-***-****
E-mail: **********@*****.***
OBJECTIVE AND GOAL
I am seeking a company where i can use my experience and education to help the company meet and surpass its goals. An employment with a company where i can grow professionally and personally. Also wanted to succeed in stimulating and challenging environment that will provide me with advancement opportunities.
* I want to excel in every aspect of my job with hard work, perseverance and dedication.
* To have a rewarding career where i can use my skills and knowledge for organizational and
Personal growth.
EDUCATIONAL BACKGROUND
TERTIARY: 2003-2008
BACHELOR OF SCIENCE IN NURSING
STI COLLEGE OF LUZON
SAN PABLO CITY LAGUNA
SECONDARY: 2000- 2003
SAN PABLO CITY NATIONAL HIGHSCHOOL (MAIN CAMPUS)
SAN PABLO CITY LAGUNA
PRIMARY: 1996-1999
GRADES: III- VI
STO CRISTO ELEMENTARY SCHOOL
SAN PABLO CITY LAGUNA
PRIMARY: 1994-1995
GRADES: I AND II
DOÑA JOSEFA E. MARCOS ELEM. SCHOOL
QUEZON CITY MANILA
AWARDS, RECOGNITION AND TRAINING
* Best quality performer every month.
*Best thesis awardee.
* Representative for any new product launching and training.
*Crossed trained for another LOB
*Mentor
SKILLS
*Good communication and listening skills.
* Good in critical and problem analysis.
* Adaptable, flexible and hardworking.
* Highly driven and motivated.
*Multitasked
*Has basic MS Word, PowerPoint, Spreadsheet and basic computer application.
INTEREST AND HOBBIES
* Reading books and magazines
* Meeting new people and making friends
* Net surfing.
* Online gaming.
* Playing volleyball and badminton
* Watching television
PREVIOUS JOBS
OFFICE STAFF (DEC-2007-DEC-2008)
COMPANY: SANCERRE ENTERPRISES
PLACE: SAN PABLO CITY LAGUNA
JOB DESCRIPTION:
* Communicate with customers, superiors, co-employees and other individuals to answer inquiries,
disseminate or explain information, take orders and follow orders.
* Answer telephone, direct calls and take messages.
* Compile, copy, sort, file records of office activities, business transactions and other activities in the
office.
* Operate office machines such as photocopiers, scanners, xerox machines, voicemail and computers.
ADMIN STAFF (JAN-2009- JAN-2010)
COMPANY: SVENTSON ENTERPRISES
PLACE: MALABON MANILA
JOB DESCRIPTION:
* Resolves administrative problems by coordinating to superiors.
* Preparation of reports, analyzing data and identifying solutions.
* Ensures operation of equipment by completing preventive maintenance, calling for repairs and
maintaining new stock inventories. Anticipation of additional supplies
* Provides information by answering questions and queries.
* Placing and expediting orders for suppliers and verifying receipts of supplies.
SECRETARY (FEB-2010-AUGUST2010)
COMPANY: WIL-CEL ENTERPRISES
PLACE: SAN PABLO CITY LAGUNA
JOB DESCRIPTION:
* Maintains payroll information by collecting, calculating and entering exact data.
* Resolves payroll discrepancies by collecting and analyzing information, answering questions and request.
* Maintain confidentiality and protecting payroll operations by keeping information discreet.
* Produces information by formatting, editing, retrieving, copying and transmitting data and graphics.
SECRETARY AND DATA ENCODER (SEPT-2010- SEPT-2011)
COMPANY: SPC CHAMBER OF COMMERCE AND INDUSTRY
PLACE: SAN PABLO CITY LAGUNA
JOB DESCRIPTION:
* Organizes work by reading and routing correspondence to designated staff, collecting information and initiating telecommunications.
* Maintain department schedule by maintaining calendar of activity for superiors or staff, arranging meetings, conferences and travel.
* Greeting customers politely in person or thru telephone and answering or referring inquiries.
* Maintain customer satisfaction and protects operations by keeping information confidential.
* Secures information by completing database backups, filing and organizing documents.
CUSTOMER SERVICE SPECIALIST (APRIL-18-2012 -SEPT- 10-2013)
COMPANY: TELEPERFORMANCE
PLACE: AYALA AVE. MAKATI CITY
JOB DESCRIPTION:
* Obtains client information by answering incoming calls, interviewing, verifying and securing information of clients.
* Established companies house rules and policies by entering client info to data base.
* Updates job knowledge by studying new product descriptions and participating in seminars and training.
* Informing clients about new products description, explain procedure, provide accurate information andescalate problems to concern department.
* Maintain and improved quality results by adhering to standards and guidelines.
* Determining client eligibility and maintaining accurate database.
BILLING CLERK (SEPT-16-2013- APRIL18-2014)
COMPANY: SAN PABLO COLLEGES MEDICAL CENTER
PLACE: SAN PABLO CITY LAGUNA
JOB DESCRIPTION:
* Secure payments by identifying, obtaining and verifying receipts from patient or relatives.
* Secure payments before operation and upon admission and providing daily billing statement.
* Serves and protect the hospitals value by adhering to professional standards and hospital’s policies,
guidelines and keeping collected information confidential.
RECEPTIONIST - (MAY-05-2014- SEPT-10-2015)
COMPANY: HEADLINERS SALON AND SPA
PLACE: SAN PABLO CITY LAGUNA AND CADELARIA QUEZON
JOB DESCRIPTION:
* Answer inquiries about business’s services
* Coordinate office activities thru e-mail or fax take and relay messages.
* Perform filing, copying and organizing.
* Collect/accept and distribute packages, supplies and mails to concern employee.
ADMITTING ER AND PHILHEALTH CLERK - (SEPT-20-2015- FEB-10-2017)
COMPANY: SAN PABLO DOCTORS HOSPITAL
PLACE: SAN PABLO CITY LAGUNA
JOB DESCRIPTION:
* Answer inquiries about physician’s clinic schedule.
* Coordinate office activities thru e-mail or fax take and relay messages.
* Perform filing, copying and organizing.
* Gather data for incoming and outgoing patients.
* Collect physician’s signature for philhealth claim.
CUSTOMER SERVICE SPECIALIST - (FEB-25-2017- OCT-25-2019)
COMPANY: CONVERGYS
PLACE: NUVALI STA ROSA CITY
JOB DESCRIPTION:
* Answering phones from customers professionally and responding to customer inquiries and complaints.
* Secure customer’s information.
* Conveying a solution quickly, effectively and efficiently.
* Assist newbie or mentee through guidance setting goals and identifying resources.
* Identify and escalate issues to supervisors.
CUSTOMER SERVICE SPECIALIST - (OCT-28-2017- SEPT-25-2019)
COMPANY: ALORICA PHILIPPINES
PLACE: LIPA CITY BATANGAS
JOB DESCRIPTION:
* Answering phones from customers professionally and responding to customer inquiries and complaints.
* Secure customer’s information.
* Digesting the information and conveying a solution quickly and effectively.
* Assist newbie through product knowledge.
* Identify and escalate issues to supervisors.
CUSTOMER SERVICE AND TECHNICAL SPECIALIST - (SEPT-27-2019- JULY-02-2020)
COMPANY: CONCENTRIX
PLACE: MAKATI CITY
JOB DESCRIPTION:
* Answering phones from customers professionally and responding to customer inquiries and complaints.
* Secure customer’s information.
* Provide technical and billing assistance to customer.
PERSONAL INFORMATION
Born 22nd of august year 1987 at Cubao Quezon City. Migrated at San Pablo City Laguna year 1996. continue my elementary up to college finished bachelor degree in nursing.
Roman Catholic, recently residing at brgy Del remedio. Single, in good working condition, smart and hardworking employee, fast learner, goal and career oriented and self-driven, can work with minimal supervision and willing to undergo training.
CHARACTER REFERENCES
DRA. DORALEY SELVIO
RESIDENT PHYSICIAN
SAN PABLO DOCTORS HOSPITAL
SAN PABLO CITY LAGUNA
DRA. FRANCES ANN VILLAPANDO
RESIDENT PHYSICIAN
SAN PABLO DOCTORS HOSPITAL
SAN PABLO CITY LAGUNA
GERARD HENRI MAGPANTAY
TEAM LEAD/SUPERVISOR
CONCENTRIX MAKATI CITY
TIN CHUA
CLUSTER MANAGER
CONCENTRIX MAKATI CITY
CHERYLL DELGADO
QUALITY COACH
ALORICA PHILIPPINES LIPA SITE
HOMO, NERISA C.
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