HOMO, NERISA C.

Amante Subdivision.

Brgy Del Remedio San Pablo City Laguna

Mobile: 093*-***-****

E-mail: adehuy@r.postjobfree.com

OBJECTIVE AND GOAL

I am seeking a company where i can use my experience and education to help the company meet and surpass its goals. An employment with a company where i can grow professionally and personally. Also wanted to succeed in stimulating and challenging environment that will provide me with advancement opportunities.

* I want to excel in every aspect of my job with hard work, perseverance and dedication.

* To have a rewarding career where i can use my skills and knowledge for organizational and

Personal growth.

EDUCATIONAL BACKGROUND

TERTIARY: 2003-2008

BACHELOR OF SCIENCE IN NURSING

STI COLLEGE OF LUZON

SAN PABLO CITY LAGUNA

SECONDARY: 2000- 2003

SAN PABLO CITY NATIONAL HIGHSCHOOL (MAIN CAMPUS)

SAN PABLO CITY LAGUNA

PRIMARY: 1996-1999

GRADES: III- VI

STO CRISTO ELEMENTARY SCHOOL

SAN PABLO CITY LAGUNA

PRIMARY: 1994-1995

GRADES: I AND II

DOÑA JOSEFA E. MARCOS ELEM. SCHOOL

QUEZON CITY MANILA

AWARDS, RECOGNITION AND TRAINING

* Best quality performer every month.

*Best thesis awardee.

* Representative for any new product launching and training.

*Crossed trained for another LOB

*Mentor

SKILLS

*Good communication and listening skills.

* Good in critical and problem analysis.

* Adaptable, flexible and hardworking.

* Highly driven and motivated.

*Multitasked

*Has basic MS Word, PowerPoint, Spreadsheet and basic computer application.

INTEREST AND HOBBIES

* Reading books and magazines

* Meeting new people and making friends

* Net surfing.

* Online gaming.

* Playing volleyball and badminton

* Watching television

PREVIOUS JOBS

OFFICE STAFF (DEC-2007-DEC-2008)

COMPANY: SANCERRE ENTERPRISES

PLACE: SAN PABLO CITY LAGUNA

JOB DESCRIPTION:

* Communicate with customers, superiors, co-employees and other individuals to answer inquiries,

disseminate or explain information, take orders and follow orders.

* Answer telephone, direct calls and take messages.

* Compile, copy, sort, file records of office activities, business transactions and other activities in the

office.

* Operate office machines such as photocopiers, scanners, xerox machines, voicemail and computers.

ADMIN STAFF (JAN-2009- JAN-2010)

COMPANY: SVENTSON ENTERPRISES

PLACE: MALABON MANILA

JOB DESCRIPTION:

* Resolves administrative problems by coordinating to superiors.

* Preparation of reports, analyzing data and identifying solutions.

* Ensures operation of equipment by completing preventive maintenance, calling for repairs and

maintaining new stock inventories. Anticipation of additional supplies

* Provides information by answering questions and queries.

* Placing and expediting orders for suppliers and verifying receipts of supplies.

SECRETARY (FEB-2010-AUGUST2010)

COMPANY: WIL-CEL ENTERPRISES

PLACE: SAN PABLO CITY LAGUNA

JOB DESCRIPTION:

* Maintains payroll information by collecting, calculating and entering exact data.

* Resolves payroll discrepancies by collecting and analyzing information, answering questions and request.

* Maintain confidentiality and protecting payroll operations by keeping information discreet.

* Produces information by formatting, editing, retrieving, copying and transmitting data and graphics.

SECRETARY AND DATA ENCODER (SEPT-2010- SEPT-2011)

COMPANY: SPC CHAMBER OF COMMERCE AND INDUSTRY

PLACE: SAN PABLO CITY LAGUNA

JOB DESCRIPTION:

* Organizes work by reading and routing correspondence to designated staff, collecting information and initiating telecommunications.

* Maintain department schedule by maintaining calendar of activity for superiors or staff, arranging meetings, conferences and travel.

* Greeting customers politely in person or thru telephone and answering or referring inquiries.

* Maintain customer satisfaction and protects operations by keeping information confidential.

* Secures information by completing database backups, filing and organizing documents.

CUSTOMER SERVICE SPECIALIST (APRIL-18-2012 -SEPT- 10-2013)

COMPANY: TELEPERFORMANCE

PLACE: AYALA AVE. MAKATI CITY

JOB DESCRIPTION:

* Obtains client information by answering incoming calls, interviewing, verifying and securing information of clients.

* Established companies house rules and policies by entering client info to data base.

* Updates job knowledge by studying new product descriptions and participating in seminars and training.

* Informing clients about new products description, explain procedure, provide accurate information andescalate problems to concern department.

* Maintain and improved quality results by adhering to standards and guidelines.

* Determining client eligibility and maintaining accurate database.

BILLING CLERK (SEPT-16-2013- APRIL18-2014)

COMPANY: SAN PABLO COLLEGES MEDICAL CENTER

PLACE: SAN PABLO CITY LAGUNA

JOB DESCRIPTION:

* Secure payments by identifying, obtaining and verifying receipts from patient or relatives.

* Secure payments before operation and upon admission and providing daily billing statement.

* Serves and protect the hospitals value by adhering to professional standards and hospital’s policies,

guidelines and keeping collected information confidential.

RECEPTIONIST - (MAY-05-2014- SEPT-10-2015)

COMPANY: HEADLINERS SALON AND SPA

PLACE: SAN PABLO CITY LAGUNA AND CADELARIA QUEZON

JOB DESCRIPTION:

* Answer inquiries about business’s services

* Coordinate office activities thru e-mail or fax take and relay messages.

* Perform filing, copying and organizing.

* Collect/accept and distribute packages, supplies and mails to concern employee.

ADMITTING ER AND PHILHEALTH CLERK - (SEPT-20-2015- FEB-10-2017)

COMPANY: SAN PABLO DOCTORS HOSPITAL

PLACE: SAN PABLO CITY LAGUNA

JOB DESCRIPTION:

* Answer inquiries about physician’s clinic schedule.

* Coordinate office activities thru e-mail or fax take and relay messages.

* Perform filing, copying and organizing.

* Gather data for incoming and outgoing patients.

* Collect physician’s signature for philhealth claim.

CUSTOMER SERVICE SPECIALIST - (FEB-25-2017- OCT-25-2019)

COMPANY: CONVERGYS

PLACE: NUVALI STA ROSA CITY

JOB DESCRIPTION:

* Answering phones from customers professionally and responding to customer inquiries and complaints.

* Secure customer’s information.

* Conveying a solution quickly, effectively and efficiently.

* Assist newbie or mentee through guidance setting goals and identifying resources.

* Identify and escalate issues to supervisors.

CUSTOMER SERVICE SPECIALIST - (OCT-28-2017- SEPT-25-2019)

COMPANY: ALORICA PHILIPPINES

PLACE: LIPA CITY BATANGAS

JOB DESCRIPTION:

* Answering phones from customers professionally and responding to customer inquiries and complaints.

* Secure customer’s information.

* Digesting the information and conveying a solution quickly and effectively.

* Assist newbie through product knowledge.

* Identify and escalate issues to supervisors.

CUSTOMER SERVICE AND TECHNICAL SPECIALIST - (SEPT-27-2019- JULY-02-2020)

COMPANY: CONCENTRIX

PLACE: MAKATI CITY

JOB DESCRIPTION:

* Answering phones from customers professionally and responding to customer inquiries and complaints.

* Secure customer’s information.

* Provide technical and billing assistance to customer.

PERSONAL INFORMATION

Born 22nd of august year 1987 at Cubao Quezon City. Migrated at San Pablo City Laguna year 1996. continue my elementary up to college finished bachelor degree in nursing.

Roman Catholic, recently residing at brgy Del remedio. Single, in good working condition, smart and hardworking employee, fast learner, goal and career oriented and self-driven, can work with minimal supervision and willing to undergo training.

CHARACTER REFERENCES

DRA. DORALEY SELVIO

RESIDENT PHYSICIAN

SAN PABLO DOCTORS HOSPITAL

SAN PABLO CITY LAGUNA

DRA. FRANCES ANN VILLAPANDO

RESIDENT PHYSICIAN

SAN PABLO DOCTORS HOSPITAL

SAN PABLO CITY LAGUNA

GERARD HENRI MAGPANTAY

TEAM LEAD/SUPERVISOR

CONCENTRIX MAKATI CITY

TIN CHUA

CLUSTER MANAGER

CONCENTRIX MAKATI CITY

CHERYLL DELGADO

QUALITY COACH

ALORICA PHILIPPINES LIPA SITE

HOMO, NERISA C.

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