Zondiwe J. Haire, BSPH, LPN

** **** **** *****, ********* MA, 01609 508-***-**** adeht0@r.postjobfree.com

Professional Profile

Experienced Quality Improvement Advisor and Licensed Practical Nurse. Certified in lean white/yellow belts and Integrated care management. Currently preparing to sit for the Certified Professional in Healthcare Quality (CPHQ) exam. Over 15 years of clinical expertise, patient and family liaison, occupational health, employee health, pediatric to geriatric nursing, strong medical records and computer skills, survey dynamics, and curriculum development. A proven record of working and coaching over 300 practices, thought leaders, physicians and clinical staff in quality improvement methodology and value based payment models.

Core Strengths

●Clinical leader

●Work group facilitator

●Quality Improvement expert

●Quality Payment Program Analysis and Coaching

●Person and Family Engagement and Safety Liaison

●Merit based incentive payment (MIPS)

●Familiar with Osha Laws

●Employee health

●HIPPA

●Strong Presentation skills

●Proficient in Microsoft office

●Survey monkey dynamics survey software

●Electronic Medical Records

●Excellent organizational skills

●Interviewing skills

●Strong interpersonal skills

●Educational material development

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https://www.linkedin.com/company/4512/Professional Experience

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https://www.linkedin.com/company/4512/University of Massachusetts Medical School, Worcester, MA (March 2017 – Present)

Department of Population and Quantitative Health Sciences

Practice / Health System Transformation Specialist

Quality Improvement Advisor – Transforming Clinical Practice Initiative (TCPi)

Successfully coached and managed over 300 optometry practices on clinical quality measures, QI methodologies, change management, and new care delivery models, resulting in over 80% of assigned practices demonstrating transformation progress.

Worked with practices to enhance effective use of health information technology, accurately track, report, and improve on their data, resulting in more than 56% of assigned practices in phase 4 or 5= ready for APM participation.

Coached and worked with practices to help them strengthen relationships in the medical neighborhood through communication, coordination and formalized agreements.

Worked with payers, clinicians, and leaders to implement sustainable payment methodologies ensuring they are fully prepared to move to a value-based payment model, resulting in Successful engagement of clinicians and practice leaders.

Assisted and coached practice when reporting for MIPS

Guided practices on implementing a holistic care model that increases patient health and satisfaction and continuing to build health systems that can use data to address population health issues. Disseminating proven best practices across the network.

University of Massachusetts Medical School, Worcester, MA (March 2016 – March 2017). Department of Disability and Community Service

Prior Authorization Nurse Reviewer:

Provided comprehensive Utilization Review, prospectively, concurrently or retrospectively utilizing cost containment strategies

-Determined whether all aspects of patient care, at every level, to be medically necessary and appropriate.

-Reviewed physician documentation and medical records to determine if proposed treatment plan is medically necessary and appropriate per medically accepted clinical review criteria.

-Maintained Compliance with established utilization review process performance expectations and standards.https://www.linkedin.com/company/4512/

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https://www.linkedin.com/company/4512/Whittier Rehabilitation Hospital, Westborough, MA (June 2016 – March 2017)

Employee Health Nurse:

-Provided primary and emergency care for occupational and non-occupational injuries and illnesses

-Performed required health assessments, screening tests for specified programs, such as drug and PPD.

-Assisted with team member health education and training programs

-Identified workers' compensation cases and maintained documentation of workers'

-Ensured complete documentation in EHR and compliance with all OHSA, HIPPA and other regulations.

Maxim Healthcare Services, Worcester, MA (February 2014 – March 2017)

Private Duty Nurse:

Administered prescribed medications and feedings via gastric tube. Vent care and monitoring

-Obtained and recorded patient's vital signs to detect deviations from normal and assesses the condition of patients.

-Observed patients recorded significant conditions and reactions, and notified parents or physician of the patient's condition and reaction.

-Documented nursing history and physical assessment for patients daily.

-Performed daily PROM, oral, tracheotomy and gastric tube care.

-Confidently working with and changing tracheostomy tube, gastric button and ventilator collar.

University of Massachusetts Memorial Medical Center (June 2007 – Sept. 2015)

Orthopedic/ Plastic Surgery and Cosmetics Nurse Hahnemann Hand Clinic

-Assisted with cosmetic procedures and reconstructive treatments.

-Provided patients with preoperative and post-operative care instructions.

-Discussed cosmetic surgery options with patients and addressed concerns.

-Fostered good working relationships with staff and doctors.

Fallon Clinic Shrewsbury, MA (July 2006 – June 2007)

Nephrology Nurse:

Assisted nephrologists in treating patients with kidney problems and in providing Procrit injection.

Gentiva Pediatrics (2004 – 2006)

Community Health Nurse:

Provided nursing services to homebound patients using a variety of medical-surgical nursing skills

Parkview Rehabilitation Hospital, Springfield, MA (2004 – 2005)

Rehabilitation Nurse:

Performed assessments, administered treatments, medications, and procedures to assigned patients.

University of Massachusetts Memorial Medical Center (2002 – 2004)

Dialysis Nurse:

Implemented dialysis treatments to assign patients with permanent fistulas, grafts, and catheters.

https://www.linkedin.com/company/4512/Educationhttps://www.linkedin.com/company/4512/

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https://www.linkedin.com/company/4512/Masters of Business Administration Healthcare Management Candidate.

Fitchburg State University - Graduating June 2021

Bachelors of Science in Public Health

Worcester State University, 2017

Licensed Practical Nurse

Quinsigamond Community College, 2002https://www.linkedin.com/company/4512/

Qualifications/Licenses/Trainings:

Licensed Practical Nurse #LN63018

White and Yellow Lean Certification - UMass Memorial Medical Center

Basic Life Support – American Heart Association

Nursing Informatics Course - Worcester State University

Microsoft Office Suite

Zoom conferencing suite

Survey monkey dynamic survey software

Public Presentation Skills - UMass Medical School training

Center for Integrated Primary Care (CIPC) at UMass Medical School:

Certificate - Integrated Care Management

Committees/Volunteering:

Health Sciences Department Advisory Board – Worcester State University

Worcester Main South Serving – Worcester County Church of Christhttps://www.linkedin.com/company/4512/

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