Customer Service Sales
Resume:
Kathleen Gaylon
Block * Bldg. B Mahaboula Kuwait
Contact no. 69092385
E-mail: ****.******@*****.***
Career Objective
To be hired and obtain a position that would best fit my qualification and develop further my talent and skills. In order to be competent and efficient for continues career improvement. Qualification
- Time-Oriented
- Trained and capable of scheduling, and coordinating, events and activities.
- Customer Service and Documentation. (Proficient in MS Office).
- Well knowledgeable in office equipments.
Work Experienced
Amiral Shipping Co.
Freight Logistic
Service Supervisor
October 2018 - Present
Work Description:
ٹSupervises and coordinates activities of staff engaged in customer service activities. ٹMaintaining databases
ٹObserves and evaluates agent's international and local performance. ٹConducting marketing for inactive clients.
ٹCommunicating with other departments and management to resolve any problems and expedite work.
ٹFollowing up all booking concerns.
ٹProviding report for international market tariffs ٹSupervising all emails relating changes in market and escalate any concerning matters. ٹAssessing the client for any required documents in importing or exporting ٹPerforming administrative task such us weekly, monthly and yearly sales report. ٹResponsible in providing Sales analysis during monthly report.. ٹProviding Competitors review and market analysis. ٹSet up weekly with the clients for the Managers
ٹConducting Traffic analysis for each client.
Kathleen Gaylon
Work Experienced
Amiral Shipping Co.
Freight Logistic
Sales Secretary
January 2016 - October 2018
Work Description:
ٹPrepare and manage correspondence, reports and documents for the Managements. ٹMaintain databases
ٹOpens and prepares files for new clients
ٹResponsible in providing quotation to clients.
ٹBooking confirmed shipments.
ٹIn charge in updating Tariffs from each country.
ٹFollowing up with shipping lines for the ETD and ETA of each shipment. ٹResponsible in consolidating inquiries to agent around the Globe. ٹProviding customer service
ٹProviding weekly and monthly
ٹProviding Sales analysis during Weekly report..
Al- Maousherji Catering Co.
Finest Food Industry in Kuwait
Customer Relation Officer
September 2012 – December 2015
Work Description:
ٹResponsible in handling guest relation and in store activities ٹInhouse staff recruitment, training and management. ٹProviding creative and unique ways in marketing products. ٹProviding customer service
ٹPerform administrative task such as inventory, marketing analysis report and comparable sales report.
ٹCollate orders and purchase requisitions in order to order materials, goods and supplies. ٹDeal with non supplied, under orders, over orders and damaged order. ٹKeeps information accessible by sorting and filing documents. ٹArrange and attend meetings, taking minutes if necessary. ٹGenerally help out with smaller purchases, reviews and inventory matters. ٹUpdates job knowledge by participating in educational opportunities. ٹCompiling all trackables sales resulting from local store marketing activities as well the cost incurred for those programs
ٹImplementation of local store marketing country wide programs and promotion. Kathleen Gaylon
Work Experienced
Inc For Less Inc.
Ink for Less Inc. Is the largest Professional ink and toner refilling station Customer Service Coordinator
July 2009 - August 2012
Work Description:
ٹAttend to customer escalated inquiries on technical & services ٹAttend to Customer complains either by visitor over the phone. ٹHandles and Coordinate the schedules for area Technicians ٹPerform administrative task such as Sales and Marketing analysis report, ٹTechnical reports marketing and Technical procedures and competitors analysis report ٹConduct monthly store visit for HRS stores and monthly competitors review. ٹResponsible for any promotional updates.
Inc For Less Inc.
Ink for Less Inc. Is the largest Professional ink and toner refilling station Customer Service Agent
February 2009 – July 2009
Work Description:
ٹAttend to customer inquiries on technical & services and Customer complains. ٹCoordinate the schedules for each technician.
ٹHandles internal concerns
ٹDo clerical works such us providing sales, marketing, branch complains and customer transaction reports.
ٹProviding marketing materials and reports for operations. U-BIX Corporation
The Top Copier Selling company and exclusive distributor of Konica Minolta in the Philippines Customer Service Officer
March 2008- January 2009
Work Description:
ٹField work- visiting existing clients and accommodating there queries on customer complains, rental agreement, and sales activities. ٹProvide sales activity thru conducting demos in an event or bidding. ٹProduce sales by hitting quota thru closing gov’t bidding, new accounts and additional sales.
ٹDo clerical work by technical, monthly, & quarterly sales reports, goverment bidding documents and monthly area reports. Competitor review and P&L and cost analysis ٹDo technical Orientation in every new closed accounts. Kathleen Gaylon
Work Experienced
ICT Marketing Services INC
BPO Certified
Customer Service Representative
June- February 2008
Work Description:
ٹAccommodate customer concern, inquires and complains. ٹCompute for customer home mortgages and escrow.
ٹProvide additional sales thru informing customer about the new products and services offered by the bank
ٹProvide reports of customer complaints and queries. ٹHitting AHT Quotas And number of calls
Educational Background
Post Graduate
Masteral in Public Goverment Administration June 2010 - April 2011 Pamantasan ng Lungsod ng Taguig
Tertiary Level
Bachelor of Arts in Mass Communication 2003-2007
Pamantasan ng Lungsod Ng Pasay
Vocational (Short Course)
Advance Business Package (Basic Computer) April 22- May 2, 2002 International Electronics & Technical Institute
Personal Background
Birth Date : May 28, 1986
Status : Married
Nationality : Filipino
References Available Upon Request
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