GABRIEL

CORONA MAYA

Business Relations

+52-55-240*-****

adehqc@r.postjobfree.com

https://www.linkedin.com

/in/gabriel-corona/

Chiconautla 11B, Nezahualcoyotl

EDUCATION

SKILLS

PROFESSIONAL PROFILE

WORK EXPERIENCE

LENGUAGES

Graduated from the Higher School of Commerce and Administration Professional capable of analyzing, posing, operating, controlling and directing all activities in the commercial area, with an integral vision of market trends, achieving the objectives of organizations with a broad social sense and responsibility. With ease of adaptation and teamwork. Analysis and recommendations on new or improved content. Provide detailed support using various support to develop case details, analyze informa- tion, and present recommendations for internal actions to key stakeholders. Account for full support resolutions for every issue, inspiring customer loyalty. Anticipate the needs of users so their experiences exceed expectations. Manage large and diverse teams focused in customer support and experience, participa- ting in several projects for process improvement, workload migration and performance management. Working with stakeholder management, data analysis, providing insights and solutions to problems and KPI management focused on the customer service industry. Customer Experience Project and Quality Assurance related LatAm Projects. E ective follow up and supervision of CSR'S. Evaluate contacts through Quality models and share feedback to CSRs. Beside making an analys of KPI’s by Deep dives. Deliver high-quality service for drivers and drivers answering any questions that come on my way, bringing support focused in empathy to frustrated drivers and riders while solving problems and addressing unsatisfactory experiences. Build loyalty among new users and get our early adopters to fall in love with Uber all over again.

10/2019

05/2020

PROCESS ANALYST - C360 LATAM

Uber Mexico Technology and Software

12/2018

10/2019

OPS SUPERVISOR - UBER BPO

QUALFON MX

09/2016

12/2018

QUALITY ANALYST - UBER BPO

QUALFON MX

05/2016

09/2016

CSR - UBER BPO

QUALFON MX

SPANISH ENGLISH PORTUGUESE

BACHELOR OF BUSINESS

RELATIONS

ESCA STO TOMAS - IPN

2009 - 2013

SIX SIGMA GREEN BELT

KAIZEN CERTIFICATION

2017

PROJECT MANAGER

2020

MS O ce / GSuit

Bliss / Zendesk / CRM

Personal Management

/ Leadership

Con ict Resolution

Data Analysis / Deep

dives

KPI’s management

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