Teacher Customer Service

Location:

Bowie, MD

Posted:

July 10, 2020

Contact this candidate

Resume:

Mario Nunez

*** ******** ****** ** #** Washington, DC 20011

301-***-**** (c)

adehpy@r.postjobfree.com

Resourceful and energetic teacher with a commitment to fostering lifetime learning in students. Positive, outgoing, and approachable, with a talent for drawing out young people and putting them at ease. Able to communicate effectively with parents, administrators, and colleagues.

CORE COMPETENCIES

Team Building & Leadership Curriculum Development

Mentoring Colleagues & Students Identifying Learner Needs Helping Students Develop Critical Thinking Skills Assertive Discipline Student Advocate After-School Tutoring

Fostering Student Self-Esteem Positive Reinforcement MS Office Products Experience Fluent in Spanish, French, and Arabic PROFESSIONAL EXPERIENCE

The Maya Angelou Learning Center Saturday Academy, Washington, DC Teacher February 2015 – Present

Supervise “at risk” youth in the Saturday Academy program; teach core subjects to include Math, English, History, Science, Spanish, and French. Plan, prepare and deliver lesson plans and instructional materials that facilitate active learning. Manage student behavior in the classroom by establishing and enforcing rules and procedures. Maintain discipline in accordance with the rules and disciplinary systems of the school. Encourage and monitor the progress of individual students and use information to adjust teaching strategies. Maintain accurate and complete records of students' progress and development. Prepare required reports on students and activities. Establish and communicate clear objectives for all learning activities. Prepare classroom for class activities. Provide a variety of learning materials and resources for use in educational activities. Observe and evaluate student's performance and development. Assign and grade class work, homework, tests and assignments. Key Achievements:

Effectively supervised and mentored students.

Created engaging lesson plans and classroom activities to motivate students with comprehension of the language and vocabulary.

The Maya Angelou Young Adult Learning Center, Washington, DC Substitute Teacher November 2014 – Present

Supervise “at risk” youth in the GED program. Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations. Observe students' performance, and record relevant data to assess progress. Tutor and assist students individually or in small groups in order to help them master assignments and to reinforce learning concepts presented in the classrooms.

Key Achievements:

Effectively supervised and mentored students.

Created engaging lesson plans and classroom activities to motivate students with comprehension of the language and vocabulary.

Club Z!, Washington, DC

Tutor January 2012 – Present

Conducted individualize tutorial sessions for students with academic deficiencies; determines what skill areas require additional assistance. Designed and implemented exercises and activities to facilitate student's academic improvement. Maintained all records required to document student's attendance and academic progress. Determined student's needs for assistance in other areas such as counseling and refers as necessary. Scheduled and coordinated monthly conferences with student and professor explaining evaluation of the student's progress. Arranged or assisted in arranging various special academic programs which are in addition to normal tutorial sessions. Cesar Chavez Public Charter School

Teacher Summer 2014

Provided education related to health, some of which include: HIV/AIDS, STDs, physical health, eating healthy, and nutrition. Developed lessons plans and an effective health curriculum related to key issues in health each week. Recorded grades of each student; engaged students to develop knowledge on living healthier and wellness. Helped students create clear health goals and related behavioral outcomes. The Academic Advantage Various DC Metro Area Schools Site Manager/Tutor September 2011- February 2012

Responsible for implementing and managing high-quality, effective and efficient after-school tutoring programs at assigned schools.

Key Achievements:

Successfully engaged and advised parents and students speaking multiple languages (Spanish, French, and Arabic) during the SES recruitment process.

Recruited 75+ students at more than 3 different schools for the SES program. District of Columbia Public High School, Washington, DC Cardoza High School Level II Spanish Teacher June 2008 – September 2009 Taught students how to learn about the Spanish language and Latin American culture. Provide instruction in reading, grammar, pronunciation, spelling, vocabulary, composition, and conversation in the Spanish language. Provided feedback to students and parents in the form of grades, conferencing with parents, and meeting with school administrator.

Key Achievements:

Effectively supervised and mentored students.

Created engaging lesson plans and classroom activities to motivate students with comprehension of the language and vocabulary.

District of Columbia Public High School, Washington, DC Eastern High School Level I Spanish Teacher (Summer School) May 2007 – July 2007 Taught students how to learn about the Spanish language and Latin American culture during summer school. Provide instruction in reading, grammar, pronunciation, spelling, vocabulary, composition, and conversation in the Spanish language. Provided feedback to students and parents in the form of grades, conferencing with parents, and meeting with school administrator.

Key Achievements:

Effectively supervised and mentored students.

Created engaging lesson plans and classroom activities to motivate students with comprehension of the language and vocabulary.

Family & Medical Counseling Service, Inc. Washington, DC HIV testing counselor December 2005 – March 2006

Administered HIV testing services to individuals within the Department of Corrections. Conduct follow- up appointments with clients receiving confidential HIV results. Develop risk reduction plans for individual receiving HIV results.

Public Service Commission, Washington DC

Consumer Specialist June 2005 – September 2005

Contracted to evaluated, investigated, and resolved consumer inquires and complaints filed with the Public Service Commission. Respond to inquiries from consumer groups, public officials, and the general public concerning decision or actions made by the Commission relating to the regulation of utilities and public safety. District of Columbia Department of Parks and Recreations, Washington DC Assistant Director/Recreation Specialist May 2002 – February 2004 Assigned and coordinated staff activities and schedules. Administered fiscal affairs consistent with applicable regulations. Structured and managed student activities. Managed the medical history of the program participants. Key Achievements:

Developed special programs for students with special needs.

Arranged logistics for special programs including reservations and transportation. Elise Whitlow Stokes Community Freedom Public Charter School, Washington, DC Substitute Teacher August 2001 – May 2002

Taught students how to learn about the Spanish language and Latin American culture. Provide instruction in reading, grammar, pronunciation, spelling, vocabulary, composition, and conversation in the Spanish language. Provided feedback to students and parents in the form of grades, conferencing with parents, and meeting with school administrator.

Key Achievements:

Assisted to designed and develop Whole Language Reading curriculum.

Fostered the development of assessment tools to evaluate effectiveness of the Whole Language Program. Multi Culture Marketing, Inc., Atlanta, GA

Customer Service/Telemarketing Representative June 1997 – August 2001 Responded to service calls from domestic and international customers. Managed customer accounts. Interacted with customers with basic to advanced levels of knowledge regarding products and services to resolved product and service problems. In which retained customers by resolving complex issues and implementing a high level of customer service. EDUCATION AND TRAINING

Bachelor of Arts in Sociology and International Language Clark Atlanta University, Atlanta, GA

Graduated May 2000

REFERENCES

Ashley Allen

Human Resources Assistant

Align Staffing

adehpy@r.postjobfree.com

301-***-**** (direct)

301-***-**** (fax)

www.alignstaffing.com

Mark Sturdivant / Ms. Merkerson

High School Vice Principal