Home Health Service Representative

NAFISA JABBIE

Staten Island, New York ***** • 623-***-****

************@*****.***

PROFILE

Experienced in affordable housing and possesses in-depth knowledge of U.S. Department of Housing and Urban Development (HUD) occupancy and Fair Housing requirements (COS certified)

An energetic and proven asset requiring minimal supervision and committed to excellence

Dependable, responsible and detail-oriented; has a strong work ethic and thrives in challenging situations requiring ability to learn new skills

Highly organized and resourceful; works very well under pressure and against deadlines

Strong interpersonal skills and works effectively with management team and tenants

PROFESSIONAL EXPERIENCE

Delshah Management, LLC/Unithree Investment Corp. October 2018 to Present

Recertification Specialist

Aggressively recertifies tenants for the Project-Based Section 8 program in a timely manner to ensure continuation of rental subsidies

Interviews tenants and verifies all household circumstances to determine eligibility for the federal Section 8 program administered by HUD

Performs significant income, asset and expense calculations to determine tenant rent and level of benefits; also performs total tenant payment/tenant rent/assistance payment calculations

Processes more than 500 annual, interim and initial certifications, as well as more than 300 gross rent changes, annually using RealPage’s OneSite system

Utilizes the Enterprise Income Verification (EIV) system in accordance with HUD and internal requirements to resolve identity verification errors, address new hires, run Existing Tenant Search and acquire tenant’s employment/Social Security/Unemployment income information

Addresses hundreds of EIV income discrepancies annually and have processed thousands of retroactive certifications to recapture excess subsidies for HUD

Adds individuals to leases in accordance with all HUD and internal requirements and the Tenant Selection Plan

Composes and executes the HUD Model Lease with tenants

Assists with staff training and educates tenants on HUD and internal requirements; respond to tenant questions and inquiries concerning HUD regulations and rent payments

Scored an Above Average rating on most recent CGI Management and Occupancy Review

Broadview Results, Inc. March 2018 to September 2018

Customer Service Representative

Complied with the rules and regulations of E-Z Pass NY MTA and other state transportation agencies

Processed General and Violation payments for E-Z Pass NY Toll Plaza, Bridges and Tunnels

Answered in-bound phone calls; heavy call volume required proper telephone etiquette and listening skills

Applied E-Z Pass NY Conduent Simplification and Vector Computer Systems to access customer's accounts and address consumer concerns and complaints

Premier Home Healthcare Services May 2008 to Present

Certified Home Health Aide

Complied with the rules and regulations of E-Z Pass NY MTA and other state transportation agencies

Processed General and Violation payments for E-Z Pass NY Toll Plaza, Bridges and Tunnels

Answered in-bound phone calls; heavy call volume required proper telephone etiquette and listening skills

Prepared rooms for patients, made beds, kept patients belongings neat and organized

Experienced with mentally, developmentally and intellectually disabled individuals

Transported patients in wheelchairs to and from appointments and daily activities

Performed personal care duties and assisted with ADLs such as bathing, feeding and dressing

Maintained records of services performed and client’s condition

New York Board of Elections September 2014 to Present

Poll Site Staff (Per Diem)

Authenticated signatures of voters to determine identity

Verified addresses and voting districts

Directed voters to correct voting booth

College of Staten Island, Office of Admissions August 2016 to May 2017

Poll Site Staff (Per Diem)

Opened, sorted and distributed incoming messages and correspondence

Assisted with general administrative tasks

Greeted visitors and directed to appropriate individuals

Assisted the office with all workshops and special events

Accurate Communication March 2019 to Present

Mandingo Interpreter

Provided interpretation services to ACS clients

EDUCATION

Bachelor of Arts in Political Science and Philosophy June 2017

Minor in Public Administration and Sociology

College of Staten Island (CUNY)

Honors in Political Science and Philosophy

Deans List 2015, 2016 and 2017

VOLUNTEER EXPERIENCE

Broad Street Residential Apartment Building October 2014 to June 2017

Childcare Provider

Fed babies and changed diapers

Implemented remedies to help create positive behavioral techniques

Stayed alert at all times with immense patience while caring for children

Properly supervised and provided guidance while engaging children in resourceful educational activities

Nurtured children to learn adequate skills that are habit forming helping them thrive successfully in society

Contributed to the physical, social and psychological growth of children while helping them understand how to form relationships with the world

PROFESSIONAL CERTIFICATIONS

Certified Occupancy Specialist (COS) issued by National Center for Housing Management (March 2020)

Certified Home Health Aide (May 2008

Certified Personal Care Aide(May 2008)

Notary Public (July 2019)

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