Office Customer Service
Resume:
رسم توضيحي *
Curriculum Vitae
RANDA Fouad Hafez
Email: ********@*****.***
Objective
Seeking a position where I can utilize my extensive experience in Business Management and expand my existing skill set, allowing me to fulfill my career aspirations.
WORK EXPERIENCE
September 2013 till December 2019 Gulf Bank
Corporate Division – Senior Officer
Duties / Responsibilities
-Worked as the Assistant to the DGM of Corporate Banking team which comprises of Commercial I, Commercial II, Commercial III & Middle markets teams.
-Follow up with all RM's Division Heads to ensure that they submit any required information related to their portfolios accurately and on time.
-Manage the family conglomerates system delegations as and when needed.
-Provide the required client related invoices and statements.
-Follow up and Prepare the Deals in Pipeline for Family Conglomerates team.
-Follow up and circulate Irregular Reports.
-Responsible to provide the required assistance for new staff. (telephone, computer, applying for business cards, stamps )
-Sending meeting request for Management Credit Committee & Executive Credit Committee Agenda.
-Arrange to provide Chauffer or transportation for Business meetings.
-Follow up with the team to provide responses on key reports for CBK reporting team..
-Help the divisions in sending delegation emails, issuing letters (accounting, recommendation, warning & general letters and internal memos).
-Responsible to prepare purchase requisitions for issuing stationary, other Purchases
-Send the required access forms for Staff to ISS (IT Security System) and follow up the issuance.
-Assistance in printing and scanning of documents.
-Frequently update the Corporate Contact List.
-Management of International calling facility for the team.
-Facilitate the schedule of Meetings and booking of meeting rooms.
-Attending internal corporate inquires.
-Backup other colleagues, as (telephone, computer, applying for business cards, stamps..)
January 2006 – September 2013 Gulf Bank – Head Office
Senior Officers – Legal Affairs Division
Duties / Responsibilities
Preparing and typing the announcements of the assignments.
Preparing and typing the mortgage letters and documents.
Preparing and finalizing the monthly and semiannual reports of daily activities of the legal department.
Responsible for all legal files regarding (Visa, Master Cards).
Update the schedule for the all kind of assignments on system in order to keep them up to date.
Update all the files on legal share to keep it handy for everyone.
Involve with legal cases such as visa, master cards, loans.
Preparing memo such as ( faked money………etc)
Preparing letters of our outside lawyers.
Coordinate with Corporate Departments regarding missing documents required and insuring the work will be ready in the same day.
Translation letters, contracts from English to Arabic and vies versa.
Organizing all the files according to each department and prepare index for each file.
Other duties as assigned by supervisors.
December 1992 – November 2005 Gulf Investment Corporation
Administrative Assistant II – Projects Division
Duties / Responsibilities
-Directs preparation of records such as agenda, notice, minutes and resolutions for corporate meetings.
-Preparing confidential correspondence, itineraries travel plans, acts as custodian of corporate documents and records.
-Develops implements and maintain a filing system to assure timely retrieval of current working documents.
-Organizing and prioritizing daily workload and appointments for the managers.
-Manages calendar and independently schedule appointment.
-Collating and analyzing data for adhoc reports preparation.
-Answer incoming calls and handle matters requiring manager’s immediate attention.
-Other duties as assigned by supervisors.
May 1985 – August 1990 Kuwait Institute for Scientific Research
Administrative Assistant II – Projects Division
Duties / Responsibilities
Filter transactions up to the office manager assuring completeness and to prepare processing requirements.
To follow-up on issues and to liaise with KISR Research Staff on behalf of the Office of Project Management.
Apply quality control measures on KISR publications and to assist in assigning remedial actions.
Check budgets, manpower allocations and expenditure on about 40 ongoing projects at almost any given time.
Complete information on KISR research projects for monthly, semi-annual and annual reports.
Update data and enter information concerning completed ongoing provisionally approved and under considerations projects both internal as well as contractual.
Prepare materials for technical review and management review meetings held regarding KISR researched proposals.
Working directly with Project Leaders, Finance Managers and Division Head regarding submitting reports and follow up with invoices.
April 1982 – April 1985 Nakeeb&Khattar Interior
Executive Secretary – Design Consulting Officer
Duties / Responsibilities
Reporting directly to the General Manager by providing secretarial assistance and support
Answering telephone calls, correspondence, memos, transmitting telexes and faxes, receiving incoming / outgoing correspondence and documents.
Reporting directing to the Sales Manager.
Inputting data in the computer using different software.
In charge for ordering office supplies, preparing travel arrangements for the Office Personnel.
Drafting agreement follow up the payments of invoices issued.
Performing other duties that may be assigned from time to time.
Education
1981-1985 Bachelor of Business Administrative Degree in Management
The American University of London - London
1979-1981 Business Diploma
Richmond College – London
9//1978- 12/1978 Hinton School of English
English Certificate – London
9/1977-6/1978 Ladies College of English and Secretarial Students
English and Secretary Certificate – London
1976-1977 Al-Rumaithiya High Secondary School - Kuwait
Training Courses and Qualifications
February – April 2006 English Writing Skills
March 2006 Business Correspondence
Sept – Oct 1992 Introduction to Windows, WinWord, Lotus and Excel
December 1986 Computer and Project Management
April 1985 Office of the Future Seminar and workshop for Executive Secretaries and Administrative Assistants from Pitman
1984-1986 French Courses – Kuwait University
2017 Intermediate & Advanced PowerPoint
2017 & 2018 Intermediate MS & Advanced Excel
Language and Computer Literacy
Language
Arabic: Fluent (Mother language)
English: Fluent (Speaking and Typing)
French: Good (Speaking and Typing)
Turkish: Fair (Speaking)
strengths
-Work with integrity, consistency and accountability, punctuality at work & attendance, working under pressure
-Perform routine administration tasks effectively.
-Assist all Four Divisions (Commercial I, II, III & MM's) in all their requirements.
-Responsible for Irregular, Collateral Deficiency & Weekly Client Visits for Commercial II, l I & Middle Markets Divisions.
-Attended Power Point course in 2017 (Intermediate & Advance levels)
-Download Beam & Flex cube.
-Download Risk Archive to provide customers with Credit Advices for their payments
-Download SAP System (Soft Ware) to provide customers.
References
References and Certificates are available upon request.
Contact this candidate