Social Media Manager
Resume:
JILL CONTO
DEVELOPER RELATIONS ANALYST
Lynnwood, Washington 509-***-**** **********@*****.*** linkedin.com/in/jill-conto-250b6078/ Proactive project management professional offering 6+ years of experience leading key growth initiatives within the video game and tech industries. Known as an expert in delivering big picture, reliable, cost-saving solutions and strategies that identify customer needs and drive business growth in a fast-paced environment. Committed, analytical, and hands-on with a proven progressive career reflecting strong leadership experience that builds and leads motivated teams. Highly praised for follow through, excellent interpersonal skills, and successful delivery of work. Fluent in Mandarin Chinese. CORE COMPETENCIES
● Program Management
● Game Development
● Product Roadmap
● User Acquisition
● Industry Knowledge
● Quality Assurance
● Product Life Cycle
● Mobile Game
● Key Performance Indicators
● Strategic Partnerships
● Consumer Marketing
● Project Management
PROFESSIONAL EXPERIENCE
BUSINESS DEVELOPMENT MANAGER 8/2017 - Present
Tencent Bellevue, WA
● Increase revenues generating up to $10M in profits generating new business throughout North and South America.
● Contribute to contract negotiation strategy using sales closing skills to secure 50 accounts of up to $1M in 1 year.
● Deliver new strategies, in collaboration with internal teams, capitalizing on emerging customer and market trends.
● Add 500+independent gaming clients by networking at 10 Gaming and Technology events across 3 countries.
● Improve compliance with contractual obligations co-designing tracking system to reduce accounts payable time 25%.
● Grow existing game accounts +10% through in-depth research, trend analysis, and market penetration strategies resulting in 10 new contract agreements with key partners. COMMUNITY MANAGER / CUSTOMER ENGAGEMENT SPECIALIST 3/2016 - 8/2017 Microsoft Redmond, WA
● Maximized on-line brand presence using Twitter and Sprout Social Analytics to engage up to 150+ users a week.
● Achieved massive increases in channel growth including 1000% increase of followers on Mixer by creating and new online contests following market research and in-depth analysis of industry trends.
● Increased profits for developers by ~100%by planning and instituting innovative social media marketing plans.
● Produced clearly defined goals driving major business initiatives such as new website design resulting in 10K% increase in visitation going from 20 to 2K per month.
● Expanded Twitter following 44% from 20K to 36K in 6 months utilizing strong project management skills. QUALITY CONTROL SPECIALIST 9/2014 - 3/2016
Riot Games Redmond, WA
● Delivered critical training to 15+ Billing and Account Player Support team members reducing mistakes 25%.
● Helped organize work environment focused on quality, communication, collaboration, integration and teamwork.
● Introduced strong interpersonal skills when addressing performance issues helping boost customer satisfaction 30%.
● Accelerated ticket resolutions per hour 60% company-wide by analyzing trends and updating training database.
● Streamlined account retrieval process reducing average number of responses needed from 4 to 2 saving many hours. EXECUTIVE ADMINISTRATIVE ASSISTANT 8/2013 - 6/2014 Children’s Home Society of Washington Seattle, WA
● Optimized productivity of 3 executives organizing calendars and planning 8 important meetings every month.
● Reduced scheduling conflicts personally preparing agendas, appointments, and up to 10 travel reservations monthly.
● Eliminated errors on sensitive and confidential communications using strong attention to detail and communication.
● Minimized costs comparing vendors when coordinating travel and transportation saving ~10% over previous years.
● Produced research collecting and recording relevant early childhood data for a new organizational database. EDUCATION
BACHELOR OF ARTS (B.A.) - East Asian Studies 2008
Western Washington University Bellingham, WA
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