Executive Customer

CURRICULUM VITAE

Soni Shivram Chauhan

IIT Market, Chaitanya Nagar,

Ganesh Chawl, Powai, Mumbai-400076

Mob No. : 885*******

Email: *******.****@*****.***

OBJECTIVE

To seek a challenging career and be a part of reputed organization to work is a healthy & challenging environment where I can put my educational & personal strength to limits to achieve success .

EDUCATIONAL QUALIFICATION

DEGREE

SEMESTER

SCHOOL/ COLLEGE

BOARD

PASSING YEAR

B.Com

1ST Semester

S M Shetty of Science, Commerce, and Management Studies

Mumbai University

November-2013

2nd Semester

March-2014

3rd Semester

October-2014

4th Semester

April-2015

5th Semester

November-2015

6th Semester

March-2016

H.S.C

_

Dr. Babasaheb Ambedkar Jr. College

Mumbai University

February-2013

S.S.C

_

Guru Nanak English High School & Jr. College

Mumbai University

March-2011

TECHNICAL SKILLS

Basic Operating Knowledge

●Ms-Office

● Typing Speed [English] 20- 25 W.P.M.

PERSONAL DETAILS

Date of Birth : 12/02/1996.

Mother Name : .Anusuya Chauhan

Gender : Female .

Marital Status : Single .

Nationality : Indian.

Religion : Hindu .

Languages Known : English, Hindi & Marathi.

Hobbies : Listening Music, Reading Book .

WORK EXPERIENCE

Working with CMA CGM from 5th April 2018 – Till now

Department: Cargo Readiness Team

Designation: Executive

Job Profile:

Coordinating with customers via email to pick up the containers booked.

Handling customer responses related to booking (Reduce, Roll and Cancel) as per the customer requirement.

Coordinating with Equipment desk for availability of container.

Check on the backend systems like LARA, Cargo database Management.

Tracing container moves on regular basis with rail sites and keeping the customer up to date of various container moves.

Tracking container moves with port authorities, if container is stuck at the

Port for a longer period.

Data management and reporting as per the higher management requirements in accordance to the standard company policy.

Leading Business Contingency Plan to increase dependency and availability to support business in the time of crisis.

Updating Journey legs as per vessel schedule.

DECLARATION

I do here by declare that the above statement is true to the best of my knowledge and belief. s

Date:

Place: Mumbai

[ SoniShivramChauhan]

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