Quality Assurance Engineer, QA Lead, Quality Assurance Analyst

RAJAT KHANNA

Lawrenceville, New Jersey https://www.linkedin.com/in/rajkhanna1/ ************@*****.*** c: 609-***-****

Summary

Technically astute, highly motivated, solutions-driven Professional with over 12 years of experience and versatility in handling roles such as Quality Assurance Engineer and Scrum Master. Strong hands-on experience with Front End, Database, SSIS, SSRS, AWS, API Testing. Excellent Analytical, Interpersonal and Communication skills with the ability to remain focused and self-assured in fast paced, high-pressure environments.

Education

University of Wisconsin – Milwaukee, Wisconsin BS - Electrical Engineering May 2008

Certifications

Certified Scrum Master License 000356786 Sept 2014

Technical Skills

Languages: Visual Basic, C++, SQL

Operating Systems: Microsoft Windows Mac OSX and UNIX

Virtualization Platforms: VMware (ESX/ESXi), Citrix Xen Server, Vagrant

CRM: Salesforce, CPQ, SAP, Oracle Sales Cloud

Bug Tracking Tools: JIRA, Quality Center

Technology ETL, SSIS, SSRS, AWS

Testing Tools: Quality Center/ALM, QuickTest Pro, MS Excel, Postman, Soap UI, REST client, SQL Server Management Studio, SQl Server Profiler, Azure Data Studio

Automation Tools Selenium (Web Driver), POSTMAN

Agile Tools: JIRA Agile, Pivotal Tracker

Other Tools BMC Remedy, Rational Clear Quest, EasyIP, NetBrain, Splunk, AppDynamics

Domain Knowledge Electric & Natural Gas, Telecommunications, Healthcare, Education

Professional Experience

Customized Energy Solutions – Philadelphia, PA July 2018 – Present

CES provides Retail and Wholesale services to Energy Companies offering Electric and Natural Gas services

Sr. Quality Assurance Engineer – FTE

Designed and Executed Test Cases for Web based application for Front-End and Back-End Testing.

Performed Functional, Black Box/Gray box, End to End Testing for Web-based application and Web Services

Performed API Testing for the Web based application’s API check points using POSTMAN

Automated the API Tests for Functional and Regression Testing

Performed ETL testing including data conditioning, identification of the source data, understanding of the business logic and data validation between source and target tables

Performed AWS, SSIS and SSRS testing

Collaborated with the Business Analyst on defining the requirements for User stories and identifying Test scenarios for QA and UAT Testing

Collaborated with the Development Team members on day to day basis for data conditioning, reviewing Test Results and providing feedback on the identified bugs.

As a Lead of the QA Team; Provided QA Best Practices, Application and DB training to junior members of the QA team

Provided regular guidance and feedback to QA Team members on identifying Test scenarios, reviewing and providing feedback on their test results on Sprint to Sprint basis

Worked simultaneously on projects using both Agile and Waterfall methodology

Created and Executed Test Plans for projects using Waterfall methodology

Worked closely with the Product Owner, Project Manager and Scrum Master to provide QA perspective during various phases of the SDLC

Provided guidance to the UAT Team on Test Data conditioning, Test scenario setup, during the UAT phase

Siemens Healthineers, Malvern – PA June 2017 – July 2018

A leader in medical technology, Siemens Healthineers is constantly innovating its portfolio of products and services in its core areas of diagnostic and therapeutic imaging and in laboratory diagnostics and molecular medicine.

Sr. Quality Assurance Engineer – Consultant

Project: SHAREVILLE

This project involves replacing the legacy system used by SIEMENS worldwide with the Implementation, Customization and Integration of Oracle Sales Cloud, CPQ and SAP.

Design Test Scripts for Functional, Integration, Data Driven and Regression Testing of Oracle Sales Cloud (OSC) and Configure, Price, Quote (CPQ)

Perform Functional, Integration, Data Driven and Regression Testing of OSC and CPQ and proactively work with Development on Defect Triage

Leading the testing effort for the company’s newly designed Pricing Engine.

Work closely with the Development Team in Europe on defining business requirements and various other phases of the SDLC

Worked with the Business SME’s on Test Plan approvals

Work with the Management on Testing timelines and Progress updates

Created & Manage Traceability matrix in QC and JIRA

Paternity Leave February 2017 – May 2017

Educational Testing Service, Ewing- NJ September 2016 – January 2017

As the world’s largest nonprofit educational measurement organization, ETS develops, administers and scores more than 50 million tests annually in over 180 countries, at more than 9,000 locations worldwide.

Scrum Master – Consultant

Led 2 Scrum Team of Onshore and Offshore Developers, BSA and BA’s for development work supporting GRE program

Worked closely with BSA’s and Developers on the RCA for the reported issues

Used Agile framework to investigate and remediate application defects

Helped Document procedures, fixes and workarounds

Helped set up an internal Knowledge Base (Wiki) for the team

Tracked team capacity and velocity metrics for planning purposes

Served as a liaison between the Team and Management

Tracked and Reported productivity and work load of the team on day to day bases

Used JIRA Agile to manage User Stories, Product Backlog, Sprint Backlog and Burn Down Chart

Worked with Product Manager to keep the product backlog groomed

NRG Energy, Philadelphia – PA June 2015 – September 2016

NRG is the leading integrated power company in the U.S., built on the strength of the nation’s largest and most diverse competitive electric generation portfolio and leading retail electricity platform.

Quality Assurance Lead - Consultant

Led the Philadelphia office QA team during the platform migration to SAP

Worked closely with the Development team on various phases of the SDLC, on day to day bases

Validated Production defects and Tested the bug fixes on day to day bases

Developed Test cases for Functional, Performance and Data driven testing

Spearheaded the testing effort for the companies new Pricing Engine app

Worked with Project Managers on Testing timelines and Progress updates

Provided Product Demo’s to the Business

Created & managed Traceability matrix in QC and JIRA by linking all requirements & test cases

Performed Functional and Regression Tests in Integration & System Test environments for Web-based applications and Web Services

Created & managed automation scripts using Selenium with Python for the regression testing

Liaison between the Business and Development

PJM Interconnections, Norristown – PA December 2012 – March 2015

PJM is a Regional Transmission Organization (RTO) that coordinates movement of wholesale electricity, providing power to 60 million people in all or parts of 13 states and the District of Columbia. PJM is working to enhance their suite of applications used internally & by external associates for compatibility with current browsers and has established a technology standard to make all the tools easier to use.

Scrum Master/ Sr. Quality Assurance - Consultant December 2013 – March 2015

Scrum Master for the ITS Infrastructure Support Department and Patch Management Team

Schedule, plan and facilitate collaboration per the Agile framework; Daily Stand-up meetings, Sprint Reviews and Planning meetings between the Team, Product Owner, and Stakeholders

Wrote User Stories and Acceptance Criteria in consultation with the Product Owner and the Scrum Teams

Used JIRA Agile to manage User Stories, Product Backlog, Sprint Backlog and Burn Down Chart

Work regularly with the Product Owner to keep the product backlog groomed

Ensure the team delivers on their objectives within accepted quality standards by facilitating a working definition of ‘done’ for agile stories within each team

Data management for the project

Used Remedy, an asset management tool to track the cyber assets.

Help keep the Team focused on the current Sprint and achieve the Sprint Goals

Facilitated meetings between key stakeholders across the organization in identifying risks and resolving issues

Track team capacity and velocity metrics for planning purposes

Serve as a liaison between the Team, Product Owner and Stakeholders

Support Team building by utilizing the abilities and skills of individuals and promoting a Feedback culture

Created Bi-Weekly Project Status Reports for Senior Management

Empowered the Scrum Team to adopt best practices with respect to quality, holding each other accountable for delivering a quality product and ensuring that quality is a joint responsibility.

Sr. Quality Assurance - Consultant December 2012 – December 2013

Documented Patch Management procedures on security patch deployments to Windows, Linux, AIX, Oracle, SQL and 3rd Party Applications for over 2000 cyber assets across PJM’s Technology Environments

Used Remedy, an asset management tool to track the cyber assets.

Worked with business analysts, business users, SMEs and product owners to define the requirements and create user stories as needed.

Worked with the team and the management to implement new procedures.

Maintain Patch Management’s database with the configuration of Servers, OS Versions, Applications, Current patch levels and scheduling/patching requirements to provide an accurate inventory of PJM’s cyber assets for patch deployments

Actively performed the duties of the team Scrum Master

Participated in preparation of Root Cause Analysis (RCA) documents

Created & managed manual Test Cases and Defects in HP Quality Center (QC 10)

Reviewed QTP scripts and worked closely with automation engineer for automated test scripts.

Created & managed traceability matrix in QC by linking all requirements & test cases

Comcast, Philadelphia – PA August 2011 – December 2012

Comcast is the country’s largest provider of cable services and one of the world’s leading communications companies focused on broadband cable, commerce and content.

Project: Workbench Evolution

This project involves replacing the legacy system used by the Business Services with the Implementation, Customization and Integration of multiple CRM’s like Salesforce, IBM-CPQ and Century.

Sr.QA / Business Analyst - Consultant

Identified client requirements, defined business solution and scope of the project

Conducted Joint Application Development (JAD) sessions, project meetings, reviews, walkthroughs and customer interviews

Acted as a liaison between the Business and the Development teams

Facilitated meetings between the Business and Test Team to get Test Plan Approvals

Identified test environment needs and coordinated with the Development team to create Test Environment that mirrored Production

Conducted application Demo’s for Business Leads, Testing teams, Methods and Procedures team and other Business stake holders

Carried out Manual Functional and Regression Tests in Integration & System Test environments for Web-based applications and Web Services

Developed Test cases for Functional, Performance and Data driven testing

Led a team of 3 onshore testers of the Business Acceptance Team (BAT)

Updated Sprint Tasks in JIRA

Participated in User Story Estimation, Daily Scrum Meetings, Sprint Planning, Mid-Sprint Planning, Sprint Reviews and Sprint Retrospectives

Filled in as a ScrumMaster and BA on an as-needed basis

Coordinated with the offshore System Integration Testing ( SIT) team during each release

Trained the Business Readiness Team (BRT) on new functionality for user demos

PHD Virtual Technologies Inc, Morris Plains – NJ October 2008 – May 2011

PHD Virtual is one of the leading software companies that provide Backup and Disaster Recovery solutions to Virtualized Environments for VMware and Citrix Xen Server platforms

QA Test Engineer

Tested several versions of the product to successful GA release

Prepared and set-up the environment for testing

Created test cases for different application modules

Reporting and Managing Defects using JIRA

Provided assistance and guidance to team members

Conducted Functional and Regression testing on the applications

Tested product on different Operating Systems and Platforms

Tested product with different revisions of VMware-ESX/ESXi servers and Citrix-Xen Sever

Recommending process improvements and best practices related to QA, Scrum and Software Development

Student Technology Services, University of Wisconsin – Milwaukee, WI October 2005 – December 2007

IT Help Desk - Consultant

Tested the universities online applications prior to launch

Created test cases for different application modules

Worked with a team of three testers for completing the testing phase of the project

Familiarized faculty members and students with the web based applications

Troubleshot computer problems (hardware and software related)

Provided computer related assistance to students and faculty members

United States Army – Reserves 2004 –2010

Veteran

Practice the values of Loyalty, Discipline, Dedication and Hard work to be successful in life

Highly adept in time management and organizational skills

Very comfortable and experienced in working in a team environment

Trained to lead in extremely stressful situations

Residency Status - US Citizen

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