Management Professional
Resume:
WORK EXPERIENCE
Property Manager & Night Auditor
MJ Hotels
January 2018 to March 2020
• Responsible for managing employees as manager on duty, night auditing, marketing,coordinating and administering hotel services. * Perform specific duties and monitor the amount of guest to staff contacts on a daily basis. * Establish frequent contact with both customers and employees * Recruiting * Training and supervising staff * Managing budgets * Maintaining statistical and financial records * Planning maintenance work * Events and room bookings * Handling customer complaints and queries * Promoting and marketing the business. ELIZABETH
MELENDEZ
Management Professional
United States
*************@*****.***
An energetic, passionate and client-focused management professional with diverse work experience in education, medical administration, management and hospitality. Proven experience in providing superior customer service. Highly skilled at building and maintaining customer relationships.
Knowledgeable in the following software: Microsoft Word, Excel, Works, Publisher, Outlook, Frontpage, Access, Powerpoint, Adobe Photoshop, Openoffice, RoomKey, SynXis and online based software for webpage development and social media.
Typing 60 wpm, 10 key by touch
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Property Manager
Hawthorn Retirement Group - Bradenton, FL
March 2017 to January 2018
• Property Manager • Marketing • Housekeeping • Maintenance •Transportation • Security • Counselor • Real Estate • Budget • Resident Relations • Census • Human Resources • Culinary Service • Accounting • Safety • Training • Activities • Policy & Procedures • Oversaw 40 employees and servers • Handled day-to-day operations • Handled marketing, advertising, sales, revenue planning, customer relations, inventory management, and real estate sales / rentals • Handled all sales, payroll, and revenue reporting • Recruited new hires by walk-ins, company website, Indeed, Monster, Ziprecruiter, Craigslist, local newspaper and media. • Responsible for customer relations • Created schedule • Managed menu, event, and special occasions and dedications planning • Handled opening and closing of office Tuition Assistance Coordinator / Administration
Florida Hospital - Altamonte Springs, FL
January 2015 to March 2017
• Demonstrate, through behavior, Florida Hospital’s core values of Integrity,Compassion, Balance, Excellence, Stewardship, and Teamwork * Provides administrative support to the Leadership team and staff * Manages daily issue sand easily grasp complex situations * Able to work independently and as a team member * Assists with and/or manages calendars for multiple leadership and/or staff * Proficient in the use of FH mainframe and other FH/AHS resources * Coordinates travel arrangements: lodging, flight, transportation,event registration, etc. * Coordinates department courses, conference room,and class scheduling * Prepares expense reports, payment for incoming invoices, subscriptions, supply orders, etc. * Tracks vendor payments and monitor check distribution; maintain details records * Process improvement * Composes agendas,letters, memos, and other correspondence * Prepares meeting materials –revise and proofread for accuracy prior to distribution * Creates PowerPoint presentations, spreadsheets as needed for various projects and events * As a Coordinator, I assist with contract matters, tuition assistance, reimbursements, work directly with students, application processing, approvals, denials, record keeping, database management, report submissions and counseling of students * Assists with employee-HR related functions * Coordinates projects for upcoming events and oversees all necessary equipment and supplies * Project research and statistics data Assistant Administrator
Dialysis Clinics - Boca Raton, FL
November 2005 to December 2014
• Worked closely with corporate * Acting social worker * Overseer of patient care and scheduling for permanent / seasonal / transient patients * Maintained patient charts / record keeping, data entry, insurance verification / appeals,medical credentialing, payroll, purchase orders, inventory, maintenance of facility and transportation * Coordinated and worked closely with agencies in the Palm Beach County Area in which facilitate the well being of our patients and staff members * Utilizing programs which include: Medical Records System (HII), Nationwide Laboratory System, Ascend Clinical System, Healthstream, Management Information System (MMIS), Easy Labor (ADP),QualityNet (QIMS), CrownWeb, Medicaid and Medicare * Heavy call volume providing customer service assistance for patients, doctors office, hospitals,organizations, government and state offices.
CEO
K Kreations, Inc - Lantana, FL
January 2000 to January 2011
• Import/Export of variety of gifts for every occasion * Maintained product data and manage the sale of merchandise on eBay and other e-commerce websites* Managed overall operations such as: customer service, customer returns,purchasing, inventory management and general accounting * Developed and designed e-commerce web properties to sell merchandise. Maintained all aspects of the web sites * Served as the main Promotions/Agent for the products sold through the company * Performed Editing/Binding/Creative Design/Production of books for sale * Led the curriculum development of educational programs, coursework for business clients * Event Planning and Coordinated special occasions such as but not limited to the following: TV productions, weddings, parties, reunions, seminars, meetings, etc. * Provided computer training on various topics for clients * Heavy call volume providing customer service assistance for new and existing clients
Academic Director
Atlantic Coast Institute - Fort Lauderdale, FL
July 2001 to November 2005
• Curriculum development and research * Catalog editing * Coordinator of graduation ceremonies * Maintained Faculty, Student and Class schedules* Performed Faculty and Student evaluations * Collaboration of surrounding schools to increase college readiness * Arranged for Guest Speakers from surrounding businesses in the tri-county areas to speak about the business sector of education programs in which students are enrolled in * Developed Accreditation Criteria Reports for local, state and national * Worked directly with students *Maintained students records (attendance, grades, financial aide, transcripts, mentor, progress, etc.) *Developed school ID’s for faculty, staff and students * Heavy call volume providing customer service assistance for new and existing students, colleges, universities, organizations, government and state offices.
Director of Mission Control
Planet Boca, Inc - Boca Raton, FL
November 1998 to January 2000
• Managed customer relationship management (CRM) database containing client information * Provided content and system maintenance of Internet database involving company events * Managed account payable/receivables* Led the graphic design/development projects using a variety of computer programs * Edited and reviewed marketing copy prior to online publishing *Maintained customer service relations via phone/fax/e-mail/correspondence and in-person meetings * Negotiated sales of internet web site advertisement pages. Coordinated and maintained an advertisement schedule in the media via newspaper, T.V., magazine, etc. * Actively participated in community events promoting company products while cultivating customer relationships and increasing sales * Heavy call volume providing customer service assistance for new and existing students, colleges, universities, organizations,government and state offices. Office Manager/Administrator
SKARCO Press, Inc - Delray Beach, FL
October 1997 to November 1998
• Assistant to the President/Owner and Group Publisher * Manager of Subscription/Circulation Departments * Copy editing before print of advertisement in magazine * Usage of a Variety Computer Programs *Provide Training to Employees * Travel Itinerary Arrangements * Coordinated and Organized Projects/Events * Shipping & Handling * Tracking of all Incoming and Outgoing Mail * Heavy Incoming/Outgoing Phones * Office Correspondences * Maintenance/Troubleshooting of Office Equipment of all Types * General Office Procedures * Heavy call volume providing customer service assistance for new and existing clients.
CEO
K Lawn Management - Coral Springs, FL
January 1994 to December 1997
• Maintaining Quality Control * Inventory * Purchasing * Bid Placement* Customer Service/Relations * Bookkeeping * Payroll * Advertising *Development of Forms, Graphic Designs, Logos, Correspondences, etc. *Heavy call volume providing customer service assistance for new and existing clients. Store Manager
Body Shop - West Palm Beach, FL
April 1997 to October 1997
• Shrinkage * Profit and Loss * Security Control * Inventory * Supervisory and Training * Evaluations * Customer Service/ Relations * Human Resources* Auditing of all Operational Procedures * Merchandising * Monitoring Productivity of Sales and Personnel * Recruiting * Heavy call volume providing customer service assistance for new and existing clients. Instructor
Tarrant County Junior College - Fort Worth, TX
September 1990 to May 1993
• Instructor of the "Office Careers" and "Office Professionals" programs *Developed and Delivered Public Seminars at all levels of Public Schools,and Student Leadership Conference of the Fort Worth Independence School District * Developed and Conducted Training Programs * Counseled Students* Substitute for Area Public Schools * Curriculum Development * Mentor Program for Surrounding School District * Coordinated Special Projects such as "Senior Education Program" and
"JSEC Job Training Seminars" *Congressman Pete Geren for "Business Trades Import & Export Seminar" and "Small Business Development Center Seminars" * Recruitment/Registration of new students *Work directly with students* Enrollment *Monitoring progress of student development * Knowledge of Various Computer Programs* Designed and Produced Promotional Brochures * Organized Public Education/Entertainment Events * Created and Maintained Filing Systems *Drafted Forms, Correspondences, Reports, Registrations, Memorandums,Requisitions, Purchase Orders, Applications, Work Orders, Book Orders,Certificates, Inventory, and Supply Orders * Wrote Publicity for Special Events * Served on Steering Committees to Design and Distribute Programs Responsive to Participants Needs. Department Manager
Dillard's Department Store - Dallas-Fort Worth, TX November 1985 to September 1990
• Received Awards for Highest Sales in the 100K and 200K Quotas *Establishment of Training Programs * Coordinated Training for Personnel *Exercised Supervisory Responsibility for a Unit of 10-20 Sales Associates in each department * Facilitated Staff Planning Meetings * Initiated Improvements in Team Work Efficiency * Successfully Built a Cooperative Work Team *Promoted a Productive Environment * Coordinated Fashion Shows for the Women and Men Apparel, Junior’s, and Children Departments, including other surrounding soft line Departments. Credit Department Manager
Stripling & Cox - Fort Worth, TX
November 1983 to November 1985
• Process credit applications for Department store credit card * Process inhouse extended line of credit * PBX operator * Supervisor of 10 employees *Coordinator of training program and monthly meetings. EDUCATION
Bachelor of Science in Education in Education
Southern Illinois University
SKILLS
Account Management (10+ years) Business Management (10+ years) Customer Service (10+ years) Data Management (10+ years) Office Administration (10+ years) Coordinator (10+ years) Accounts Payable
Customer Service
Microsoft Word
Marketing
Property Management
Microsoft Office, Synxis, RMS, 3rd party booking software. Office Management
Real Estate
Management
Front Desk
Cash Handling
Schedule Management
Microsoft Office
Microsoft Excel
Billing
Microsoft Outlook
Training & Development (10+ years)
Relationship Management
Night Audit
Copy Editing
Event Planning
Customer Relationship Management
Search Engine Optimization (SEO)
Events Management
Meeting Facilitation
Project Coordination
Curriculum Development
Business Development
Proofreading
E-Commerce
Process Improvement
Recruiting
Merchandising
Budgeting
Recruiting
Procurement
CRM Software
Blogging
Profit & Loss
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Auditing
Purchasing
Social Work
Business Analysis
Social Media Management
Content Creation
Sales Management
Email Marketing
Copywriting
Leadership Experience
Time Management
Adobe Photoshop
Writing Skills
Digital Marketing
Multi-line Phone Systems
Presentation Skills
Contract Negotiation
Contract Management
LINKS
https://www.linkedin.com/in/liz-melendez-763a0b70
ASSESSMENTS
Search Engine Optimization — Proficient
April 2020
Interpreting online website performance metrics and understanding search engine optimization tactics. Full results: Proficient
General Manager (Hospitality) — Proficient
April 2020
Solving group scheduling problems and reading and interpreting P&L statements. Full results: Proficient
Typing — Expert
June 2020
Transcribing text using a standard keyboard.
Full results: Expert
Data Entry — Expert
June 2020
Entering data quickly and accurately.
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Full results: Expert
Analyzing Data — Completed
April 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: Completed
Business Analyst — Proficient
June 2020
Analyzing information to solve business problems.
Full results: Proficient
Legal Skills — Familiar
June 2020
Assisting practicing attorneys in the preparation for litigation proceedings. Full results: Familiar
Sales: Influence & Negotiation — Expert
June 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Expert
Sales: Influence & Negotiation — Expert
June 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Expert
Customer Service — Proficient
July 2020
Identifying and resolving common customer issues.
Full results: Proficient
Management & Leadership Skills: Planning & Execution — Proficient July 2020
Planning and managing resources to accomplish organizational goals. Full results: Proficient
Management & Leadership Skills: Impact & Influence — Highly Proficient July 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Highly Proficient
Customer Focus & Orientation — Expert
July 2020
Responding to customer situations with sensitivity. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
ADDITIONAL INFORMATION
Valid drivers license (clean record)
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