Experience Summary

Team-oriented, creative, highly motivated Sr Technical Program Manager – Delivery with extensive hands on experience in all phases of system development life cycle within multiple industries

20+ years of strong Development, Analytical, Management, troubleshooting and Agile experience, developing working relationships and strong partnerships with key players delivering cost effective results.

Worked on Large-scale complex projects (High Availability, Multi server and multiple database environments); delivering/onboarding system conversion, enhancement and upgrade deliverables and providing a complete picture regularly to all stakeholders.

Excellent experience in Scheduling, Managing, Development/Implementation, Quality, Auditing, Testing and Software releases from parallel run environments to a production environment, using JIRA, Confluence and other Atlassian tools.

Combines Business and Technical acumen to deliver consistent results in challenging environments managing teams working across multiple countries and cultures in and offshore/onshore setup, outlining roles and responsibilities.

Strong interpersonal and negotiating skills, and extensive interactions with Peers, Stakeholders, Clients, Management and Vendors. Delivered Projects with high quality customer service through proactive, effective communication and innovative Cross-functional SaaS solutions (SAP, Amazon Cloud, Microsoft Azure) based on client business needs and customizations.

Recently completed AWS Cloud Practitioner Certification, working towards PMP & Scrum Master Certification.

Industry Experience

Financial, Insurance, Educational, Pharmaceutical, Government Agencies.

Client: Vitech Systems Group, New York Jun 2010 – April 2020

Vitech System Group Inc., New York is one of the leading software solution providers in the Benefits Administration Systems and Private Equity Solutions. Some of its clientele includes various State Governments, Taft Hartley Fund Administrators, Private Equity Management Organizations, Retirement Systems, and others. My experience was concentrated in following business areas: Financial Accounting, Contributions Accounting, Disbursements, Payment & Transaction Processing, Business Process Automation, Workflow Management, Document Management Solutions, Product Development, Product Release Process, Self Service, Line of Business, Pension Configuration, Service Credit Purchase

Sr. Technical Program Manager

Managed a team of direct reporting Team Leads and other resources. Assignments includes leading IT Infrastructure Setup, Business Process Automation Design & Configuration, Development & Delivery Management efforts for clients like New England Carpenters Benefit Fund, United States Virgin Island, Milwaukee County, Blue Benefits Insurance. Project cost in excess of $30 Million.

Trained in Scrum and Product Owner roles. Worked last 4 Years in different roles as clients were moved from Waterfall to Agile methodologies, performed Scrum Master and Product Owner roles depending son the client delivery needs. Proficient in JIRA and other Agile tools.

Responsibilities

Work with senior management to identify opportunities for improvement across business units and formulate aggregated design with customized end user deliverables. Coordinate feasibility & risk analysis with cross-functional teams resulting in defining project objectives & parameters and initiate project approval process.

Initiate Projects with solution & delivery roadmap utilizing Waterfall, Spiral & Agile Development Methodology. Manage technology selection process and recommend optimal solutions including architecture, software, & hardware.

Engage with Vendors during contract & licensing negotiation process. Work with vendors in finalizing statement of work, bill of material, detailed project plan, work estimation by resource & period

Formulate project engagement procedures facilitating project status reporting & escalation for Steering Committees, Working Group, & Technical Board. Formulate reporting models capturing Budgeting (Actual, Estimate, and Projected), Cost Tracking, Efforts, and Resource Forecasting.

Manage external & internal projects teams with a diversified portfolio of technologies ranging from UI, RDBMS, Data Warehouse Tools, to Workflow & Document Management Solutions. Interface with partner project teams during scoping, planning, resource on boarding, and execution phases.

Analyzed business requirements, written specifications, scoped technical requirements, managed multiple software development efforts, driven rigorous testing, for a coordinated deliverable launch with minimal issues.

GAP Analysis for the Product/Client Configurations and initiate Enhancement Process with an eye on strategic Product objectives. Plan and prioritize team’s work across projects, manage, plan, track all sprints and sprint related activities, manage agendas, meetings.

Drive programs and process improvements using metrics, generate progress reports and conduct ad-hoc quantitative and qualitative analysis as needed for Senior Management. Managed complex cross functional projects, dependencies and bottlenecks, provide escalations to management, anticipate and make trade-offs, balance the business need versus technical constraints and minimize business benefit while building great customer experience

Manage Offshore Development Resources allocated to the Team Leads to ensure maximum utilization. Review Development Process leading to improvisation. Serve as a bridge between business need and technical implementation

Perform periodic employee reviews and provide peer feedback for other members of the organization. Established Development Standards & Procedures for Offshore Development, Training and Mentoring. Develop detailed business/functional requirements, traceability matrix, change management registers, RACI, and process flow diagrams as needed.

Technology: Java, Spring, Postgres, Oracle, REST, Spring, UNIX, JIRA, Version 1, Confluence, WEB APIs, SVN, Cloud, (Amazon and Local), REST, RACI, Json, Service Oriented Architecture, MS Project, SCRUM, AGILE, Prototyping. BusinessObjects; iReports

Client: Educational Testing Service Jul 2004 – Jun 2010

ETS is a growing organization that provides a range of products and services that advance learning worldwide. ETS helps teachers teach, students learn, and parents measure the educational and intellectual progress of their children.

Projects: 1. GENASYS II 2. Advanced Placement Quality Control

Role: Technical Project Manager

1.GENASYS:

The goal of the GENASYS is to streamline and speedup the setup and execution of statistical analyses. This will be accomplished by reducing repetitive and error-prone human interactions. GENASYS utilizes information from a central Test Planning system.

2.Advanced placement Quality Control (APQC):

APQC allows ETS to:

Establish Test, Administrations, Sections, Cut Points, and Score Parameters data used (along with examinee raw scores) for creating an Unofficial, Official or Final Score report. Create Unofficial, Official or Final Score Reports using entered Candidate Raw Scores. Perform “what-if” scenarios for missing sections of data.

Create Unofficial, Official or Final Score Reports using entered Candidate Raw Scores.

Major Accomplishments:

Partnered in the re-architecture of the GENASYS Application, reducing the Administration setup to score reporting time from 15 business days to 10 business days.

Direct the development of APQC application and re- engineered AP process to reduce processing time by over 25%.

Roles & Responsibilities:

Coordinate and track the management of all project requirements and activities. Planned, directed and coordinated the activities of technical teams and direct interface with the user groups.

Worked with clients to understand the business needs, identify and analyze the business/system problems, and recommend viable solutions utilizing an enterprise data model architecture solution, which resulted in increased productivity and error reduction of 30%.

Analysis, design and documentation of functional, technical, database requirement specifications and system / business case testing; requirements are disseminated to the respective development, QA, DBA and client areas.

Created procedure documentation for system and client operational areas stored in SharePoint. Assist Senior Management & Solutions Team in Project Scoping, Planning & Execution of Project Plans

Interacted with middle and high-level managers as well as at the user level. Participated in Requirements gathering with Customer focus.

Risk assessment control and management / prioritization of key issues. Responsible for retirement of applications, data archival, and transfer of functionality to new systems.

Mentor developers and testers in the areas where they may have no or limited knowledge. Develop effective working relationship with clients and users.

Technology: Process Flow diagrams, Bamboo, Atlassian Tools, MS Office, OpenOffice Suite, MS-Project, SharePoint, Visio 10, JAVA, XML; Power Designer 15.1; PowerBuilder, VBA, CITRIX., BusinessObjects; Crystal Reports; Actuate, iReports

Other Past Experiences

Client: The Guardian Life Insurance Company of America Jul 2002 – July 2004

Project: Integrated Proposal System (IPS)

Role: Sr. Application / Configuration Manager

Client: Cpearl Inc. Feb 2002 – July 2002

Project: Capital Improvement Program (CIP)

Role: Sr.Analyst-Programmer/Team Lead

Hoffmann-La Roche Inc, Nutley NJ Mar 1998 – Aug 2001

Project: CFAR (1.0 TriaList Module, 2.0, Budgeting, Rules Application)

Role: Sr.Analyst-Programmer/DBA/Team Lead

KPMG Oct 1997 – Jan 1998

Role: Analyst-Programmer LIRR Purchase System, NY City, NY

Omnipoint Communications, INC., Morristown, NJ May 1997 – Oct 1997

Role: Analyst-Programmer -

Department of Health & Human Services, Administration on Aging, Washington D.C Aug 1996 – May 1997

Role: Analyst-Programmer Formula Grant System (FGS) & National Aging and Performance Information System

Orient Info. Tech. LTD., Mumbai, India Jan 1996 – Aug 1996

Role: Analyst-Programmer

Orion Software, Mumbai, India Apr 1994 – Dec 1995

TITLE: Programmer

Garware Wall Ropes LTD., Mumbai, India Aug 1992 – Mar 1994

TITLE: EDP Officer

P.D. HINDUJA NATIONAL HOSPITAL Oct 1991 – Mar 1992

TITLE: Jr.Programmer

Education:

University of Bombay - Bachelor's Degree in FINANCE

Diploma in System Management (N.I.I.T – Bombay)

Diploma in Administrative Management - Bombay ) – Finance and Management

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