Customer Service Sales

ABOUT ME

Motivated, hardworking

professional with more than 15

years of retail and customer

service skills; ability to learn

new roles quickly and develop

others has led to increased

leadership positions and

responsibilities. Seeking to

utilize my talents in an industry

that matches my passions with

opportunities for

advancement

EDUCATION

Midwestern State university

B.A., English

Minor, Journalism

Wichita Falls, TX May 2006

TRAINING

2017

Kronos Software Training

2016

Operations Upskilling

2015

Union Awareness Training

Realtime Strategic Learning

Merchandise Manager Upskilling

2013

Coordinator Development

Program

Key Carrier Certification

2012

Foundations of Leadership

SKILLS

Organization

Consistency

Analytical

Critical Thinking

Customer Service

Leadership

Developing Others

Efficiency

Adaptability

Flexibility

Reliability

List items accurately, photograph inventory and edit images Respond to customer questions and requests

Package and ship items within specified guidelines Responsible for more than 1,000 individual sales, resulting in more than $10,000 in earned revenue 100% positive customer feedback

Assessed and identified organizational training and development needs for more than 50 sales associates

Evaluated associates’ performance annually, recognizing through rewards and discipline; Planned and assigned their daily work based on business needs, priorities and organizational goals Drove increasingly profitable sales:

FY2016 $5.56M; FY2017 $6.05M; FY2018 $6.5M; FY2019 $7.251 M in total sales Increasingly improved Customer Experience:

FY2016 66% Customer Service OSAT; 102% TJ Maxx Credit Card Goal; FY2019 79% Customer Service OSAT, 114% TJ Maxx Credit Card Goal Effectively improved Operational Execution:

FY2016 .86% overall shrinkage, Markdown Capture Rate 76.6%; FY2019 .30% overall, Markdown Capture Rate 72.2%

Coached and trained team of 6-8 employees based on Working Smart methods Opened store and performed security checks of store perimeter Processed sales, counted daily deposits, verified paperwork, ordered change, reported discrepancies and suspicious behavior

Directed activities for sales associates

Ensured adherence of merchandise standards

Ensured department followed company guidelines for presentation and followed seasonal Assisted with markdowns and provided space for clearance items to be stocked Flexed sales floor area based on amount of merchandise or store need Assisted other departments as needed to ensure all merchandise is stocked Managed and motivated team of 8 associates to process merchandise within company standards Ensured safety awareness was maintained and executed in backroom area Coached and train associates to process merchandise according to company standards Maintained and organized backroom area, including fixtures, back stock, and merchandise Stocked and replenished sales floors areas based on inventory and company directives Utilized register to ring up sales at customer service and jewelry counter Assisted backroom team in unloading and processing truck deliveries Recovered and organized on a daily basis to ensure store readiness and customer safety Provided customer service and assisted other store areas as needed to meet customer demand PROFESSIONAL EXPERIENCE

EBAY April 2019 - Current

Online Retailer Columbus, GA

TJ MAXX Feb. 2007- April 2019

Assistant Manager March 2015- April 2019 LaGrange, GA Key Carrier Feb. 2013- March 2015 Columbus, GA

Full-Time Merchandise Coordinator May 2013- March 2015 Columbus, GA Full-Time Backroom Coordinator Jan. 2008- May 2013 Columbus, GA handling equipment

Full-Time Merchandise Associate Feb. 2007- Jan. 2008 Columbus, GA CHARITABLE WORK & VOLUNTEERISM

Sister to Sister Lighthouse Ministries 2015-2019

Monthly charitable donations; Back to School, Thanksgiving, Christmas and Easter donations Twin Fountains Home of West Georgia 2015-2019

Host biannual fashion show benefitting the elderly and homeless Easter Seals 2015-2019

Lead recruiting efforts for hiring differently abled associates Save The Children; Autism Speaks and Joslin Diabetes Center 2015-2019 Company charity drives, executed Charity Campaigns (2015-2019), including Mito Walk in December, while motivating, executing and training associates and volunteers Making Strides 2015-2019

Breast Cancer Awareness drive in Atlanta, District Campaign Breast Cancer Walk- Columbus, GA 2008-2014

Ronald McDonald House

Quarterly cleaning and cooking assistance

JASON OBERMEYER

S a l e s Manager Retail E x p e r t

*********.*****@*****.***

706. 577.6002

Columbus, GA

2010-2014

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