Customer Service

RYAN

ATANGANA

*** ******* **. ***. *** Hyattsville, MD 20783

Phone: 240-***-****

Email: ****.********@*****.***

Skills Summary

To utilize my customer service, problem solving, and team working skills in a friendly environment while maintaining the mission and expectations of the company.

Education

High Point High School 2011

High school Diploma

Prince George’s Community College/2011-2019

Biology (Associates)

University of Maryland University College/ 2019-2021

●Environmental management (Bachelors)

Serve Safe

Certified 2018

Tips

Certified 10/18-10/2020

Experience

Erickson Living

Wait Staff/ July 2010 – June 2011

Manager: Phone:

Taking residents’ orders

Anticipating residents’ needs and they were properly taking care of during mealtimes.

Employee of the month February 2011-April 2011

Mellow Mushroom

Server Assistant, Server/ October 2011-October 2012

Manager: Phone:

Provided proper assistance to servers and bartenders

Provided hospitality to guests

Greet guests in a timely and friendly matter

Cleaned and sanitized server station

Provided knowledgeable service to all patrons

B.Smith’s Restaurant

Food Runner & Expediter/ January 2013-August 28 2013

Manager: Phone:

Prepared proper garnishments for the work station

Expedited food order tickets to kitchen staff

Provided proper garnishments to each plate

Delivered food to tables in a timely fashion

Cleaned and sanitize work station

Nick’s Riverside Grill

Food runner, Expediter, Host, Server/ May 2014-Semptember 2016

Manager: Marie Golden Phone: 703-***-****

Prepared the work station

Prepared proper garnishments

Provided plated with proper garnishments

Delivered food to tables in a timely fashion

Greeted guests and seated them to tables

Applied all call-in reservations

Prepared all restaurant tables

Greeted guests in a respectful manner

Make and garnish all alcoholic drink orders

Cleaned and sanitized work station

Finished all proper side work

Capitol Mosquito Control

Pest Control Technician/May 2016-October 2017

Manager: Mylo B. Phone: 240-***-****

Prepared work vehicle with provided chemicals both inorganic and eco friendly and proper equipment

Complete daily route in a timely fashion

Provided weekly treatment for guests homes

Treated clients’ outer premises thoroughly with provided chemicals

Notified each client of date and time of each completed treatment

The Dupont Circle Hotel

In Room Dining & Mini Bar/ October 2017- February 2019

Manager: Irene Hernandez Phone: 202-***-****

Replenish and restock guest room mini bars

Replenish and restock penthouse suite level mini bars

Remove and replace expired and new merchandise

Conduct monthly inventory

Remove and add charges on the Bar-Tech operating system

Prepared and placed special amenities for each arriving guest

Delivered and prepared guests food orders in a timely fashion

Prepared VIP alcohol set ups in penthouse level rooms

Penthouse lounge fruit and pastry set up

Coffee and tea lobby set ups

Smoothie King

Shift Supervisor/ January 2019-December 2019

Manager: Kinzy Sherrod Phone: 443-***-****

• Lead/supervise shift

• Greet and engage with Guest to provide a friendly experience

• Responsible for product and Guest service experience

• Provide guidance to Team Members when General Managers are not in the store

• Fulfill cash handling and inventory reporting responsibilities with honesty

• Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations

• Assist Team Members at the point of sale (POS) with upselling

• Encourage Team Members on shift to exceed goals and complete all checklist tasks

• Support and adhere to company standards for operations, marketing/communications and brand identity

• Exemplify operational standards to Team Members when completing tasks around the store.

Intercontinental Hotels and Resorts

In room-dining/Banquet Server June 2019-present

Manager: Shanti Fleming Phone: 202-***-****

●Perform all duties properly by Forbes standards

●Answer incoming phone calls and take guest orders with proper phone etiquecy

●Deliver and serve food and beverages to hotel guest's roo

●Set up and serve the order in the guest's room according to the specifications and standards

●Complete customer payment transactions as outlined in cash and charge procedure

●Perform set-up and closing side-work; stock service station, make coffee, etc

References available upon request

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