Customer Service
Resume:
RYAN
ATANGANA
*** ******* **. ***. *** Hyattsville, MD 20783
Phone: 240-***-****
Email: adehhp@r.postjobfree.com
Skills Summary
To utilize my customer service, problem solving, and team working skills in a friendly environment while maintaining the mission and expectations of the company.
Education
High Point High School 2011
High school Diploma
Prince George’s Community College/2011-2019
Biology (Associates)
University of Maryland University College/ 2019-2021
●Environmental management (Bachelors)
Serve Safe
Certified 2018
Tips
Certified 10/18-10/2020
Experience
Erickson Living
Wait Staff/ July 2010 – June 2011
Manager: Phone:
Taking residents’ orders
Anticipating residents’ needs and they were properly taking care of during mealtimes.
Employee of the month February 2011-April 2011
Mellow Mushroom
Server Assistant, Server/ October 2011-October 2012
Manager: Phone:
Provided proper assistance to servers and bartenders
Provided hospitality to guests
Greet guests in a timely and friendly matter
Cleaned and sanitized server station
Provided knowledgeable service to all patrons
B.Smith’s Restaurant
Food Runner & Expediter/ January 2013-August 28 2013
Manager: Phone:
Prepared proper garnishments for the work station
Expedited food order tickets to kitchen staff
Provided proper garnishments to each plate
Delivered food to tables in a timely fashion
Cleaned and sanitize work station
Nick’s Riverside Grill
Food runner, Expediter, Host, Server/ May 2014-Semptember 2016
Manager: Marie Golden Phone: 703-***-****
Prepared the work station
Prepared proper garnishments
Provided plated with proper garnishments
Delivered food to tables in a timely fashion
Greeted guests and seated them to tables
Applied all call-in reservations
Prepared all restaurant tables
Greeted guests in a respectful manner
Make and garnish all alcoholic drink orders
Cleaned and sanitized work station
Finished all proper side work
Capitol Mosquito Control
Pest Control Technician/May 2016-October 2017
Manager: Mylo B. Phone: 240-***-****
Prepared work vehicle with provided chemicals both inorganic and eco friendly and proper equipment
Complete daily route in a timely fashion
Provided weekly treatment for guests homes
Treated clients’ outer premises thoroughly with provided chemicals
Notified each client of date and time of each completed treatment
The Dupont Circle Hotel
In Room Dining & Mini Bar/ October 2017- February 2019
Manager: Irene Hernandez Phone: 202-***-****
Replenish and restock guest room mini bars
Replenish and restock penthouse suite level mini bars
Remove and replace expired and new merchandise
Conduct monthly inventory
Remove and add charges on the Bar-Tech operating system
Prepared and placed special amenities for each arriving guest
Delivered and prepared guests food orders in a timely fashion
Prepared VIP alcohol set ups in penthouse level rooms
Penthouse lounge fruit and pastry set up
Coffee and tea lobby set ups
Smoothie King
Shift Supervisor/ January 2019-December 2019
Manager: Kinzy Sherrod Phone: 443-***-****
• Lead/supervise shift
• Greet and engage with Guest to provide a friendly experience
• Responsible for product and Guest service experience
• Provide guidance to Team Members when General Managers are not in the store
• Fulfill cash handling and inventory reporting responsibilities with honesty
• Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations
• Assist Team Members at the point of sale (POS) with upselling
• Encourage Team Members on shift to exceed goals and complete all checklist tasks
• Support and adhere to company standards for operations, marketing/communications and brand identity
• Exemplify operational standards to Team Members when completing tasks around the store.
Intercontinental Hotels and Resorts
In room-dining/Banquet Server June 2019-present
Manager: Shanti Fleming Phone: 202-***-****
●Perform all duties properly by Forbes standards
●Answer incoming phone calls and take guest orders with proper phone etiquecy
●Deliver and serve food and beverages to hotel guest's roo
●Set up and serve the order in the guest's room according to the specifications and standards
●Complete customer payment transactions as outlined in cash and charge procedure
●Perform set-up and closing side-work; stock service station, make coffee, etc
References available upon request
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