Legal Assistant Customer Service

Krystal E. Shada

**** ***** *** ******** *******, WI 53158 l ************@*****.*** l 262-***-****

EDUCATION

Carthage College, Kenosha, WI January 2020

Bachelor of Liberal Arts in Criminal Justice

Overall GPA: 3.5

Dean’s List 2018, 2019, 2020

Memeber of Alpha Pi Sigma (Criminal Justice Honors Society)

EXPERIENCE

State Farm, Kenosha, WI

Agent September 2019-Present

Communicate with customers to aid with accounts

Collect client payment

Promote services to customers to upsell their accounts

Godin Geraghty Puntillo and Camilli, SC - Kenosha, WI

Paralegal (Intern) July 2019-September 2019

Supported Personal Injury attorneys

Drafted and edited legal documents and correspondence

Conducted legal research

Handled client billing, filing, and organization of the firm

Rizzo and Diersen Law Firm, S.C., Kenosha, WI,

Legal Administrative Assistant (Intern) January 2019-July 2019

Typed and edited legal documents and correspondence

Utilized MS Excel, MS Word, WordPerfect and Time Matters daily

Client billing via QuickBooks

Answered and routed incoming calls and answered client questions regarding legal services

Maintained extensive records of AR accounts

Contacted clients with overdue balances and worked out payment plans

Target, Pleasant Prairie, WI

Sales Team Member November 2016-December 2019

Provided excellent guest assistance by driving sales both in store and online

Operated calls coming into the store and assisted with guest needs

Approached each guest in a positive manner and assist when needed.

Able to work with a team to great task done in a proper and accurate manner

Re-merchandising, adding personal features to each area of the department.

Adaptability to the guest by fulfilling their needs and questions

Provided decision making skills to finish tasks efficiently

SKILLS

6 years of customer service experience.

Excellent interpersonal communication skills, and able to implement them.

Willingness to accept feedback and use it to my advantage.

Quick to learn new technology.

Excellent drafting and editing skills.

Proficient in MS Word, MS Excel and PowerPoint on Mac and PC.

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