Store Manager Customer Care

CURRICULUM VITAE

MOHD. AQUIB RAZA

Mobile: +*** – 509715519 (U.A.E.)

Mobile: +91 – 941-***-**** (India)

Email:*********@*****.***

Present Address: Emirates Leisure Retail Accommodation, opposite, international art &science school, Al - warqa 1 Dubai – U.A.E.

CAREER OBJECTIVE:

To excel in position by applying my professional experience and strive towards fulfilling the responsibilities assigned to me, I can perform well in my fields, and I assure to uphold your quality standers, policies and procedures and I am a hard working Person, ability to work in a team and ready to co-operate.

PERSONAL SKILLS:

Punctual focused and very dedicated to any task given.

Maintain observer’s honesty and loyalty.

To maintain good public relation.

Excellent planning and organization skills.

Excellent communication skills

Customer care skills

Hard working self motivating team player.

PROFFESSIONAL EXPERIENCE:

Recently working in Emirates Leisure Retail Costa Coffee Dubai Airport as a ASSISTANT STORE MANAGER from 25th June 2015 to till date

Worked as SHIFT SUPERVISOR in Kaufe Café Kingdom of Saudi Arab from September 2010 to December 2012

Worked as a Bartender for Radisson Blue Hotel Alibuagh Mumbai India from August 2009 to September 2010

Worked as a Bartender in New Super And Super Recreation Club Tamilnadu Chennai India from 2 April 2013 to 21 April 2015

DUTIES AND RESPONSIBILITY:

Develops and executes sales and profit plans that are in-line with budgetary goals.

Ensures and is accountable for profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses.

Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools.

Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.

Oversees all cash and media management functions. Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.

Maintains proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.

Maintains a clean well-merchandised store, following visual presentation plans and standards.

Plans, executes and communicates all sales promotions and new product information effectively and efficiently.

Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates. Facilitates on-going training and development of current staff.

Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment. Conducts monthly safety meetings ensuring team member compliance in all safety initiatives.

Is the Role Model for outstanding service and “owner” of the service initiative at his/her store.

Pro-active in solving customer problems and satisfying customers in various situations.

Ensures that all team members are committed to and demonstrate our Guiding Principles and House Rules.

Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.

Consistently monitors, coaches and encourages team members to meet the Company’s service standards.

Assesses and provides adequate staffing to provide efficient and friendly, superior service.

Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment.

Ensures that all Company drink recipes and procedures are followed, maintaining the highest quality and consistent product standards.

Ensures that all Company food offerings maintain the highest quality.

Ensures that all team members are educated on our products and services, by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends.

Tastes drink and food products on a per shift basis for quality assurance.

Provides ongoing training and development to all team members in the areas of operating standards, customer service and product knowledge.

Demonstrates the ability to lead, effectively communicate, and Standard Operating Procedures.

Builds morale and team spirit by fostering a work environment where team members input is encouraged and valued.

Ensures each team member has received proper training to perform as a barista or shift supervisor efficiently.

Continually develops team members, establishing specific performance objectives, and measuring team member performance regularly.

Coaches and counsels team members for improved performance, documenting developmental plans as necessary

EDUCATION Qualifications:

Passed secondary school certificate in 2003 with second division from Angels Inter college Pratapgarh Uttar Pradesh

Passed higher secondary certificate in 2005 with second division from Angels Inter college Pratapgarh Uttar Pradesh

Completed 3 year Bachelor Degree in Hotel Management, BSC HMCTT (bachelor in Science in Hotel Management Catering Technology And Tourism ) From Punjab Technical Universitry. Society Of Advanced Management Studies ( S.A.M.S) Varanasi UP( Approved by A.I.C.T.E) Ministry of HRD,Govt Of India with first division in 2010

PERSONAL INFORMATION:

Fathers name : Mohd. Sarvar

Date of birth : 1 July 1990

Place of birth : Uttar Pradesh, Pratapgarh, India

Nationality : Indian

Marital Status : Single

Gender : Male

Religion : Muslim

Languages : English, Hindi, elementary french

Permanent Add. : Pratapgarh Uttar Pradesh India.

Basic Knowledge of Computer

Microsoft Office and excel

Internet

PASSPORT DETAILS:

Passport No. : J2709197

Date of issue : 5th August 2010

Date of expiry : 4 August 2020

Place of issue: : Lucknow,India

Visa status : Employment visa

HOBBIES:

Reading

Travelling

Flaring

Interest And Strength

Area Champion in 2016/2017 Costa Boy (Barista of the year)

Latte Art Champion in 2017/2018

Personality hardworking result, oriented and good health

Initiative to take up new challenges and responsibilities

REFRENCES:

Available upon request

DECLARATION:

I certify that the above are true and correct to the best of my knowledge and ability. If given a chance to serve you. I assure you that I will execute my duties for the total satisfaction of my superiors.

Applicant

Mohd. Aquib Raza

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