Social Media Manager

Alyssa Olszak

**B Pine Cove Mt. Laurel, NJ

p: 609-***-**** e: **********@*****.***

EDUCATION: Associates Degree in Hotel Restaurant Institutional Management at Mercer County Community College and Bachelors Degree of Hotel Restaurant Tourism Management through Fairleigh Dickinson University.

CERTIFICATIONS: ServSafe, TIPS and CHIA certified. EXPERIENCE:

Wedding Coordinator/Sales Coordinator, August 2018 to Present The Bradford Estate Hainesport, New Jersey

• Provide knowledgeable and welcoming tours for all guests.

• Passionately prospects, canvases and call upon newly engaged couples in the New Jersey, New York, Pennsylvania and Delaware area.

• Negotiates prices and arrangements with both customers and vendors.

• Manages Clients decisions and relationships from the initial inquiry all the way through the day of the event.

• Plans, coordinates and executes all aspects of each wedding including but not limited to décor and organization, vendor relations, timelines & schedules, catering and monetary details to ensure the highest quality experience in food and service.

• Fosters active relationships in the community and with all types of vendors and local businesses.

• Enthusiastically pursues sales targets that maximize profitability.

• Analyzes and puts forth recommendations for increased revenue opportunities based on market conditions, trends, competitive landscape and guest feedback.

• Utilizes company catering software to accurately detail and catalogue client requests, payments, contracts and personal information.

• All administrative duties to keep myself, the General Manager and head chef organized and up to date including filing paperwork, scanning, new employee paperwork, sales reports, BEO’s, etc.

• Schedule, Coordinate and travel to convention sites for Expos; inclusive of set up & break down.

• Responsible for managing and upkeep of all social media and marketing accounts. Meeting Success Coordinator, February 2018 to May 2018 Global Planners Inc./BUZZ Registration Hamilton, New Jersey

• Provide clients with expertise in the coordination of attendee registration and travel, on-site attendee management and tracking post-meeting reporting and reconciliation.

• Answer calls and emails from both clients and their attendees regarding program details including everything from travel and lodging accommodations, registration details, and mobile app coordination.

• Overall project management for clients including registration website designs and builds, invitation launces, budget management, name badge design and creation, audiovisual coordination, speaker management, venue selection and contract, food and beverage details, as well as travel and lodging management throughout the duration of each program. Beverage Cart Attendant and Server, September 2015 to October 2018 TPC Jasna Polana (PGA Tour) Princeton, New Jersey

• Provide excellent customer service skills while establishing and maintaining effective working relationships with other employees, officials, members and guests.

• Enforced established rules of golf course among golfers such as wearing of proper clothing and practicing at designated sites.

• Worked flexible schedule to accommodate the hours of the golf course to include evenings, weekends, and holidays.

• Collecting payment for items sold and running intake reports at the end every workday.

• Keeping inventory of all carts, beer fridge, and liquor and food cabinets.

• Taking specialty food and drink orders and delivering in a timely manner.

• Serving and clearing food, beverage, tableware quickly and at appropriate time. Office Manager/Assistant to Owner & Event Coordinator, November 2015 to July 2017 The Stone Terrace by John Henry’s, Hamilton, New Jersey

• Open establishment on time every morning, checking for mail and deliveries.

• Check and respond to all emails and voicemails for all office staff and owners.

• Send banquet packages/menus to inquiries regarding banquets and events.

• Responsible for taking reservations for in house restaurant.

• Scheduling appointments for owners, coordinators, managers and deliveries.

• Place weekly orders for soft beverages, coffee and espresso needs.

• Assist Event Coordinator in giving tours and booking parties as well as taking deposits.

• Occasionally assist bookkeeper with payroll.

Front Desk Specialist, July 2013 to September 2015 Performance Spine and Sports Medicine, Lawrenceville & Bordentown, New Jersey

• Greet and check in all patients in a timely manner.

• Navigate Microsoft outlook, excel and word sufficiently to complete office work and reports.

• Collect patient fees and post payments.

• Insurance verification for new patients and re-verification every new year for all patients.

• Schedule out patients and send referrals and paperwork to appropriate doctors.

• Run daily reports for all incoming payments.

• Attend and work special coordinated events after office hours and on weekends. Waitress/Associate Manager, December 2010 to June 2013 Cheeburger Cheeburger Hamilton, Lawrenceville and Princeton, New Jersey Locations

• Greet all guests with enthusiasm and friendliness, making them feel welcome and at home.

• Responsible for taking food and drink orders professionally and in a timely manner as well as serving them properly to guests(both in house and to go orders)

• Provide the highest level of customer service at all times.

• Keeping up with side work (cleaning tables, floors, materials, equipment etc.)

• Training new servers, bartenders and other managers.

• Constantly keeping track of and updating financial records for cash drawers and the safe.

• Recording all daily/weekly sales as well as making forecasts for the following weeks.

• Making sure all servers, bartenders and kitchen staff perform their assigned duties.

• Opening and closing/locking up the premises.

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