Customer Service Assistant

Jauana Hanks

**** ******* ****

Katy, Texas *****

832-***-**** Cell

***********@*****.***

Objective:

Detail oriented individual who is well versed, professional, goal driven with the ability to meet deadlines, while maintaining focus on goals and results of the organization. Multitasking, self-motivated, excellent customer service, team player that’s willing to go over and beyond the call of duty to ensure Professional Experience 2015 -Present

MD Anderson Hospital

Med Tech 1/ Trainer

Call Center

Responsible for monthly reports of the call center training New Hires Cross train as a laboratory technician with processing urine, blood culture, Csf fluids, stool microbiology Donor center, research samples, molecular reference testing, random urine/24hour urine samples Identifying recollect samples, documenting in various charts, logging specimens in the processing Database, checking research samples in/out

Handling urine samples that sent out to various locations for testing unloading the 8100 with samples, Customer service; the ability to multi task

Assisting various departments within the hospital with test mnemonic codes; tubes Calling the correct Dr.’s or mid- level providers for critical results in a timely manner to assist with Med Techs Transferring various phone lines to the proper Department within the three labs with the overhead paging System reading back microbiology stains, fungal, fast bacilli (AFB ), Gram stain, blood cultures Wireless paging critical upon Dr.’s request, contacting sterility BMT lab with results Utilizing Cerner, Clinic Station, Windows, On Call series, Cerner Millennium Checking each accession numbers to assure the proper Microbiology critical is called out MD Anderson Hospital 2013 -2015

Patient Transportation

Transporting patients, specimen p, shrouded bodies of patients The morgue and medical records/ film safely and efficiently throughout The institution, as well as round up and maintaining all depts. Equipment. Assisting clinical staffs with safely moving patients to and from beds, wheelchairs and stretchers Responsible For cleaning equipment with the proper disinfectant prior to and after each usage; return equipment to the appropriate storage locations Meeting and following productivity standards and compliance so set forth by the dept, Displaying the Core Values, professional; courteous customer service to each other at all times. Utilizing proper PPE after interaction before and after each patients to minimize the spread of germs CPR certified

Recognized for going over and beyond the call of duty(Celebrate A Star) from various patients/families Commended by management for excelling; upholding the Core Values of the Institution The Rose 2010

Volunteer

Assisting staff with call backs and scheduling for upcoming mammograms Rose 2011

Community Health Worker

Assisting researchers understand the (AA) African American women stereo types, fears, barriers of Breast care, giving them the important facts and tools to overcome this deadly disease. Scheduling mammograms, reminder calls, demonstrating active listening to assure Breast Exams yearly to stay well. Keeping a data base that’s shared with the researchers to calculate the high percentage rate of non- compliance patients, after educating them of this fatal disease when ignored. Gateway to Care 2010 - 2010

Community Health Worker

• Assist the uninsured and underinsured communities in the Greater Houston Area access

• Different health care systems in the community to assist with resources as needed.

• Serve as a connector between the patients and healthcare providers.

• Assisting in utility, rental, food pantry, low dental care and various resource agency

• Maintaining records using the Web Nav system.

Memorial Hermann Hospital 2006 – 2008

Patient Access Representative

• Processing patient chart information through scheduling, testing and follow up.

• Assisting with patient appointments and checking patients in.

• Verifying patient insurance information and collecting payments.

• Providing adequate phone coverage.

Laboratory Assistant

• Responsible for receiving stat routine specimens from various departments.

• Ordering additional specimens for testing.

• Responsible for following protocol with specimens for error-free testing of samples.

• Responsible for proper documentation of all specimens. Incentive Boys Ranch 2005 - 2006

Consultant Assistant

• Assisted consultant with proper charting of resident files.

• Performed routine office duties including phone coverage and customer service. Lab Corp of America 2004 – 2004

Laboratory Assistant

Excellent Customer service, faxing filing, results to doctor offices. Ordering various test upon the Doctor; Rn request with the prope r CPT CODE Receiving every sample in the la, documenting each error to log an notating the computer system Checking Lab Temp/ Log

Inputing error in a log and making the appropriate calls to recollect sample Generating a list to the Main Laboratory

Aliquoting various sample for outside lab testing

Preparing stool cultures, vtms, geno probe, ua samples, urine culture, bronchial washings, Sputum samples, 24hr urine samples, hcg, occult blood Drug screening for workers comp

Education

University of Stephen F. Austin 1991 - 1992

Liberal Arts Major –120 hours

Mary Grove Community College 1995-1995

Phlebotomy Certification

Ross Medical Technical Institute 1996-1997

Medical Assistant Certificate

Gateway to Care – Community Health Worker Training Institute 2010 – 2010 Community Health Worker Certification

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