Salesforce Training

Nakkia Edwards Email: ********@*****.*** Phone: 843-***-****

Atlanta, Georgia LinkedIn: http://www.linkedin.com/in/nakkiaedwards CERTIFIED SALESFORCE ADMINISTRATOR TRAINING AND CONSULTING PROFESSIONAL Salesforce Consultant:

s Salesforce Administrator Certified 2018 (ADM 201) s Salesforce SME– Currently studying for 3 additional Salesforce certifications s Experienced in Salesfoce.com migration from Classic to Lightning s Capable of analyzing and solving problems, effectively s Excellent communication skills, both written and oral s Self-starter, independent as well as a team player. Strong time management, leadership and organization skills s Professionally trained IBM Cognos SME – versions 10 and 11 s I am passionate about presenting complex topics and translating them in a simple and consumable way s Analytics software expert with experience in Cognos, Tableau, Domo, Force.com, and Operational Reporting s Strong understanding in relational databases, point-and-click configuration s Experience with multiple Salesforce products: Sales Cloud, Service Cloud, Communities and Analytics s Comfortable presenting to large audiences

s Tools I use Microsoft Office Suite, Google G Suite, Adobe Suite, Articulate Storyline, Captivate, Cornerstone LMS s Experience as a Cornerstone LMS Administrator

s Familiar with Adult Learning and Training principles and theories s Experience with System Analysis, Design, Implementation, and Training of the Salesforce.com platform PROFESSIONAL EDUCATION

s 2015-2016 Phoenix, Arizona, University of Phoenix, Master of Arts s 2010-2013 Atlanta, Georgia, Clark Atlanta University, Bachelor of Science s 2009-2010 Charleston, South Carolina, Trident Technical College, General Studies PROFESSIONAL ENGAGEMENT

2017-2020 Riskonnect Salesforce Training Consultant (Remote) s Conducted client training on the Salesforce platform, virtual and in-person s Consulted with client stakeholders on training discovery and scoping s Assisted in the organization and planning of training initiatives, in line with project deadlines and expectations set forth by management

s Designed and developed new client courses in various formats such as instructor-led, web-based, and e-learning courses

s Worked with subject matter experts to establish training requirements and course content s Collaborated with the product management team to clearly understand the usage and intent of new features and how that translates into training needs.

s Evaluated the effectiveness of instruction by performing audience analysis and developing surveys and other instruments to evaluate the data.

s Prioritized and map Salesforce.com features to business processes s Configured applications based on the defined business processes s Implemented enhancements and roll out new features to Salesforce.com s Designed and executed solutions for challenges such as data mapping, object modeling, page layout design, and workflow rules

s Worked directly with stakeholders and internal and external developers to plan and implement solutions s Managed a process to deploy updates, enhancements, and new system functionality including the creation of custom objects, custom formulas, scalable triggers, and workflows s Served as a Subject Matter Expert (SME) for Salesforce.com s Developed reports, dashboards, and processes to continuously monitor data quality and integrity s Created fields, page layouts, record types, reports and dashboards. s Developed and designed custom objects as needed. 2017 Aristocrat Salesforce Consultant (Remote)

s Designed and implemented business technology solutions focused on cloud-based business applications, specifically, Salesforce.com

Nakkia Edwards Email: ********@*****.*** Phone: 843-***-**** Atlanta, Georgia LinkedIn: http://www.linkedin.com/in/nakkiaedwards s Gathered business requirements and specifications from different parts of the company to include user stories s Created process flows and process to function mappings s Developed test plans and led testing cycles (both QA and UAT) s Developed training materials and conducted training sessions s Collaborated with multiple teams to drive adoption of Salesforce as a companywide tool s Designed and generated Salesforce reports and dashboards s Built functionality through the creation of Salesforce custom objects, fields, formulas, validation rules, app pages, page layouts, compact layouts, workflows, home pages, chatter groups based on specifications from requesters 2016-2017 Wellcentive Training Manager (Onsite)

s Designed Super User Training program for Population Health Management software to include customized training plans

s Consulted with clients on recommended curriculum and best practices for implementing end user training s Worked with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments

s Maintained understanding of new educational and training techniques and methods s Facilitated internal and customer-facing training session virtually and in-classroom s Managed team of trainers, instructional designers and technical writers s Created eLearning courses using Adobe Captivate

s Developed training curriculum and related materials for Super User Training s Evaluated and implemented a Learning Management System (LMS) s Created and maintained processes and procedures

s Reviewed training survey results for training effectiveness s Prepared documents for enhancement of training programs s Collaborated with product development team

2012-2016 Assurant Group Lead Trainer/Instructional Designer (Remote) s Designed training program for enterprise resource planning software-Microsoft Dynamics CRM Claims System s Facilitated instructor-led (ILT) and web- based (WBT) trainings s Conducted Train-the-Trainer sessions

s Gathered and analyzed business requirements and translated into training plan s Liaised between the business and development teams s Created e-Learning courses and mobile learning courses with Articulate Story Line s Facilitated user acceptance testing (UAT) to ensure that difficult to understand procedures are tested and adjusted so that the user can effectively follow the procedure s Demonstrated and utilized effective needs analysis, project management, course development, and evaluation skills.

2010-2012 Westridge Christian Academy Salesforce Project Manager/Trainer (Onsite) s Direct, coordinate and modify activities of training projects to ensure completion s Developed and reviewed project goals/objectives to determine scope (including establishing a timeline, staffing needs and budget)

s Created and maintained project documentation in a thorough and consistent manner s Developed and maintained a project schedule

s Ensured timely and effective delivery accordingly as per project plan milestones s Communicated project status and issues to executive stakeholders s Facilitated regular status meetings, documenting and communicating project progress to all communication channels

s Proactively communicated information needed by team members to complete their tasks s Provided updates and information to management based on issues, concerns, gaps and/or possible changes s Managed the completion date and escalated accordingly s Worked effectively with resources to meet deliverables s Tested software or coordinate a testing environment to implement a solution throughout the company s Designed and facilitated training courses, including materials for Salesforce, and Dynamics CRM s Created and maintain fields, views, reports, dashboards, campaign workflows and other salesforce.com objects and functions

Nakkia Edwards Email: ********@*****.*** Phone: 843-***-**** Atlanta, Georgia LinkedIn: http://www.linkedin.com/in/nakkiaedwards EXPERIENCE SUMMARY

Salesforce Consulting Experience

s Requirements gathering and identification

s Collaborative, working client relationship management s Encouragement of adoption throughout the organization by advocating data integrity and leveraging product knowledge to help users work more efficiently

s Creation and delivery of requirements planning documentation, features and function specifications, business process design, and recommendations on scope

s Identification and documentation of system deficiencies and recommend solutions s Process improvement

s Salesforce.com system configuration

s Change management

Salesforce Administration Experience

s Created new users, profiles, roles, and monitor access s Imported new records via Data Import Wizard and Data Loader s Installed high-priority releases/updates from Salesforce s Developed, tested, and deployed custom automation solutions using workflows, flows, process builder s Created reports and dashboards

s Created and design custom objects, fields, page layouts, record app pages, validation rules, formulas, compact layouts, record types, tabs, formulas, and relationships s Monitored Setup Audit Trail and org login history s Managed picklist values

s Refreshed sandbox(es)

s Read release notes published from Salesforce.com and communicated or trained accordingly Training Experience

s Consulting cloud applications subject matter expert teaching and developing coursework for client-facing classes s Specialist in CRM, LMS, and Analytics software solutions and learning programs s Facilitated Salesforce workshops on Force.com platform, Sales Cloud, Service Cloud, Communities, automation, analytics),

s Facilitated IBM Cognos workshops on Cognos Connection, Report Studio, Workspace Advance, Cognos Analytics s Facilitated Domo workshops on Data Discovery, Magic ETL, custom visualization with Adobe Illustrator s Facilitated Adobe Sign workshops on EchoSign and Acrobat Pro s Facilitated Conga Composer workshops

s Blended learning approach of self-study and instructor-led training using SCORM-compliant content created in Cornerstone, Google G Suite, Adobe Creative Suite, Camtasia and Articulate 360

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