Customer Service Oriented and Relationship Manager

Ojus Borude

+919********* ● *************@*****.***

Objective :

Offering experience and ability, creative problem

solving, detail oriented. Excellent Relationship developing. Highly Motivated and Strong Organizational Leadership. Languages :-

Bilingual: English / Hindi / Marathi / French ( Learning ). QUALIFICATIONS & SKILLS

Over 2 years’ experience in airline industry.

Commercial Pilot License From FAA & DGCA

Bachelor In Industrial Science (B.Sc)

Hospitality And Management From Kingfisher Training Academy

Diploma In Aircraft Maintenance Engineering

B1 Modules From Civil Aviation Authority

CORE COMPETENCIES / PERSONAL QUALITIES

Able To Work Efficiently In A Team Environment.

Good Communicator, Demonstrated Ability To Communicate With People From A Variety Of Cultures.

Responsible, Realistic, and Dependable.

Customer-Focused Approach.

Good Team Leader With Management Techniques With Keeping Broad Possibilities In Mind.

Well Verse In Microsoft Office Application.

Up Selling Skills in Marking Products.

PROFESSIONAL EXPERIENCE : --

Flight Attendant ( on present )

Go Air,Mumbai (05/10/2019 to Present)

Aircraft Type Trained :- Airbus 320 (CEO/NEO).

• Welcomed passengers during boarding process, checked tickets, helped them find their seats; assisted with stowing carry-on luggage.

• Educated passengers on procedures, maintained safe conditions in cabin, and helped passengers when necessary.

• Provided customer service in the form of answering questions, serving food and drink, handing out magazines, pillows and blankets, as well as headsets.

Destinations Visited With Different Cultural Experience:-

Phuket Dubai,

Muscat, Abu Dhabi,

Bangkok, Kuwait And

Male, Singapore

Jetairways, Mumbai (5/10/2015 to 06/06/2017).

Aircraft Type Trained : Boeing 737-800/900/900ER/Max.

• Demonstrated use of emergency and safety equipment; ensured seat belts were fastened

during take- off, landing and turbulence.

• Served and sold snacks, beverages and meals; coordinated meals for passengers with dietary

Requirements.

• Provided blankets and pillows for passenger comfort, answered passenger questions

regarding flight, ensured passengers were safe, secure and satisfied.

Destinations Visited With Different Cultural Experience:-

Bangkok Riyadh Jeddhad Dhaka Dubai

Muscat Singapore Colombo Abu Dhabi Kuwait

Oman Doha Kathmandu

Aircraft Engineer

Air - india, India, ON ( 19/01/2013) to 18/06/2015).

Aircraft Hands On Experience :- Boeing 787 / 747-400 / 777-200LR / 300ER.

• To Ensure The Safety Of the aircraft is not compromised.

• All the activities are performed as per the rules and regulations.

• Successfully performed my duties with satisfaction within the parameters and in accordance with tolerance

• Keeping records of and performing scheduled maintenance, making emergency repairs, or preparing for Federal Aviation Administration (FAA) inspections.

Flight Attendant Trainee

Kingfisher training academy,India (24/12/2011 to 16/10/2012)

• Greeted passengers as they arrived at the airport and assisted them by providing needed information

• Led them to flight counters and provided them with detailed information regarding flight schedules and times

• Provided cost information for each ticket and punched information in the airport database

• Referred passengers to cash counters and assisted them through the ticket purchase process

• Provided support to passengers who have missed their flights by arranging for them to embark on next available flights

• Ascertained that all passenger areas are kept clean and maintained by coordinating efforts with the custodial staff.

COMMERCIAL PILOT ( 2018 - 2019 )

Over 200Hrs of flying experience along with instrument rating with cross country flying experience

PERSONAL

HOLDING LICENCES : FAA ( USA ) & DGCA ( INDIA ). Radio Telephony License/Flight Radio Telephony License

Medical :- Valid DGCA CLASS 1.

FLIGHT TIME TYPES FLOWN

TOTAL TIME : 273HRS CESSNA 172/150/PA - 34

PILOT IN COMMAND: 145HRS CESSNA 172/PA - 34

MULTI ENGINE : 42HRS PIPER ARROW -

34/200/200T

Ojus Borude Mumbai

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