Customer Service Sales
Resume:
Kimberly Steinwart
arvada co 80004
**********@*****.***
Objective:
To find a position to help me develop knowledge and understanding of the day to day store operations, customer service and merchandising. A position that requires a individual to develop strong leadership skills and the ability to motivate and supervise employees.
Skills:
Results in hard-worker, dependable professional, experienced in customer service, and management. Outstanding skills in a customer service environment. Works well independently or as part of a team. Excels in a fast paced environment where multi-tasking is essential. Also able to handle multiple assignments under high pressure and consistently meet deadlines. Excellent written, oral, and interpersonal communication skills. Highly organized and dedicated with a positive attitude. Thrives on working in a challenging environment.
Education:
I graduate from Stockdale High school in 2001 with an above 3.0 GPA. I have maintained a 3.0 GPA though out my third year of college. In college I have been taking animal science course; which include the courses of Intro to animal science, Livestock disease, Nutrition of Livestock, Beef Production, Horse Production and many more. Also I have graduated from ROP animal care program with a 3.0 GPA.
Employment:
JULY 2016- PRESENT
AUTONATION SOUTHWEST
Warranty administrator
I have been a warranty administrator. Making sure vehicle are serviced right and if they are covered by warranty that warranty will pay there share. We use adp. I do Chrysler dodge jeep ram warranty pdi's and fedelities. Also do all extened warranty companys. I love helping customer and making sure everything is go on there car. I am a experienced, dedicated, professional with excellent customer service. Also I help service manager with the payroll and much more. I am a hard worker welling to learn new things and work hard at what I do.
Oct2014-JULY 2016
Bear mountain accessories Administrator
I make sure orders are filled. I answer phones take orders from all the gm stores that order part from us. I complete orders I also track all the parts that come from GM. I complete all the LPO orders. I order parts for everybody and everything even for our warehouse. I ordered parts from other adis. I to make sure that the order can be completed. I answer other people's questions about parts.Also complete pos and make sure everything is right. There is a lot more other things I have learned to do and also about the items that I am complaining for people on their orders.
Feb2014-Present
Medved
Ford warranty administrator
I have been a ford warranty administrator. Making sure vehicle are serviced right and if they are covered by warranty that warranty will pay there share. We use adp. I do ford warranty pdi's and fedelities. I also do pdis and fedelities for gmc and chrysler. I love helping customer and making sure everything is go on there car. I am a experienced, dedicated, professional with excellent customer service. I am a hard worker welling to learn new things and work hard at what I do.
Aug 2013-Feb 2014
Town and Country Salida
Service and warranty advisor
I have been a service advisor and now working on warranty stuff. Helping customer getting vehicle worked on and do ford and chrylser. Making sure vehicle are serviced right and if they are covered by warranty that warranty will pay there share. We use adp and I love helping customer and making sure everything is go on there car. I am a experienced, dedicated, professional with excellent customer service
March 2013- Aug 2013
Sams club
Member champion
I currently make sure the members are happy with their memberships. I also help membership desk sign up new accounts. Also make sure the cashiers are helping the customers to the best ability that they can. Helping make sure the front of the store runs as smoothly as we can. I make sure all sales transactions, drawer reconciliation and customer service. Also support and made sure that the sales associates and cashiers to do their jobs correctly and efficiently. I also filled paperwork that was needed to be filled for the cashiers and filled other related material.
July 2010- Feb2010
Hartsel Springs Ranch
Wrangler, Ranch Hand, Break, Train, Ride Horses, Calving, Branding, Fencing, Irrigating, Harvesting Hay, Farm Equipment Operating and Maintenance. Also i answered the phones the set up appointments for rides or to answer questions about rides. I also did the paperwork for the rides and handled the money that customers would give for the ride.
October2004- July 2010
Sheplers
When I left I was a department manager. I was head cashier at sheplers. I had worked there for seven years. I was a keyholder for a year. As a key holder I was responsible for maintaining good customer relations and making sure my sales people were doing the same. Then I went to head cashier still looking over people and their jobs. I made sure all sales transactions, drawer reconciliation and customer service. Also support and made sure that the sales associates and cashiers to do their jobs correctly and efficiently. I also filled paperwork that was needed to be filled for the cashiers and filled other related material. When i was a department manager i had to make sure the department stayed clean at all times and make sure the merchandise was getting put in the right spots. Also i had to make sure i had someone schedule to cover the department at all times of the day.
June 2004- September 2004
C and M outfitters Wrangler
I was a wrangler for C and m outfitters. What I did their was take customers out on trail rides and range rides on horses. I would help train the younger horse. So we could ride them to put miles on them. So other people could ride them on the trails. I will always remember those days of seeing people happy and having fun on the rides that I took them on. I would answer the phones in the office. I would enter the appointments for rides that we had going on the the week. Also i would file and take the paperwork that people would fill out to do the ride. I would handle the money that customers would give us to do the ride.
December 2002- February 2004
On a school project for extra credit I worked for Shirley Brown. My responsibilities there were to stay up all night and watch the horses that were foaling. Then after time went by I started doing other things around there like cleaning stalls and helping train the colts.
August 2002-Feb 2004
After school official Bakersfield city school district
I was an after school official for Bakersfield city school district. My responsibilities were making sure that the children got to play their sport that was going on at that time. Also to make sure the game got started and ended on time. Plus making sure that all the children made it home or back to their school safe.
June 1998-March 2004
I worked for Sandy Colvin at her stables. I trained her horses and did handy work around her place. My responsibilities were training her horses so people to ride, show, barrels, pole bending and clean the pens.I also worked with her dogs. Such as walking and training them to. I walked, feed, and groomed them. Also cleaned there kennels everyday.
October 2003-December 2003
Sales representive Vector
I was a sale representive for vector, selling cutco knives. I went door to door with people we had appointments with for that day trying to sell these really nice knives. I left because I went days without a sale and it hurt me to do that.
May 2003-August 2003
Sales representive AT&T (skycom)
I was a sale representive for skycom who worked for AT&T. I went door-to-door selling telephone service long distance and local to everyone. The reason I left there was because I went days at a time without a sale.
July 2001-December 2001
Security Centennial Gardens
I was security at Centennial Gardens. My responsibilities were customer service, crowd control, and making sure everything ran smoothly at all events. I was laid off.
Overall
Throughout the jobs I have worked, I have learned a great deal of things. I have learned to work hard, stay organized, and maintain order with large groups of people. I have learned how to interact with people from young to old. Plus I have learned a lot about animals and taking care of large and small ones. I am very energetic and highly motivated to learn new things all the time. I also have skills on being a receptionist from working in the high school office.
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