Employee Relations Manager

Cynthia V. Pablo (Chen)

Address: ****B Jasmin St. Palm Village B Guadalupe Viejo, Makati City 1211

Email add: ***************@*****.***

O B J E C T I V E

Establish milestones in Human Resources, Administration, Recruitment, or Training in a BPO / contact center,consultancy firm, or any cross cultural company and be able to perform the best practices in the industry with utmost work ethics for the purpose of attaining the organization’s goals and realizing its vision. C O R E C O M P E T E N C I E S

Highly driven leader, strategic partner and employee champion, a firm believer in team effort and adaptability: Works closely with Filipinos and expatriates in a cross-cultural setting, Possessing decades of sound experience in the areas of HR, Training, Organizational Development, Administration, Purchasing/Vendor Relations, Special Events Management, Government Liaison pertaining to the various governmental compliance (Business Permits, SEC, AEP, ACR etc.), Labor Relations and Customer Service: Tackles a multiple number of tasks at any given time; Able to plan, organize, prioritize, administer company, employee or client engagements, structure tasks and information; Proficient in most Microsoft applications, and internet communications. P R O F E S S I O N A L E X P E R I E N C E

CONFIDENTIAL; April 2020 - present; Freelance HR Business Partner / BPO Solutions Consultant, Establishes or improves existing HR and Administration processes. Develops customized business solutions to BPO companies pertaining to manpower, campaign acquisition, program development, and training, Acts as Project Delivery Manager for contact center set-up. Tackles end to end process for manpower solutions. Manages project delivery for HR, Administration and recruitment, Develops training modules and conducts training relative to values formation, leadership development, team building, American English and customer service. Creates and coordinates team or corporate events, Tackles executive headhunting. POINTED ARROW OUTSOURCING GROUP, INC.; October 2018-March 2020; Human Resources and Administration Manager, Drove the department towards its projects and functions and in the creation, implementation and improvement of the processes; Tackled strategic planning and service delivery of each of the processes e.g. recruitment, employee on- boarding / off-boarding / engagement / monitoring, talent development, organizational development, policies formulation and implementation, compensation and benefits administration, employee relations, DOLE representation, recruitment, likewise supervised vendor management, budget forecasting, stocks and property custodianship, general services management, upkeep and maintenance of the company premises, systems and procedures development, company and client engagements.

SNP TEC INT’L INC.; March 2014 – September 2018; Human Resources Manager, Oversaw entire Human Resources operations, Managed the strategic planning and service delivery of each of the processes e.g. recruitment, employee on- boarding / off-boarding / engagement / monitoring, talent development, organizational development, policies formulation and implementation, compensation and benefits administration, employee relations, DOLE representation, recruitment, likewise supervised vendor management, budget forecasting, stocks and property custodianship, general services management, upkeep and maintenance of the company premises, systems and procedures development, company and client engagements.

UNIVERSALTECH, INC.; October 2012-October 2013; Human Resources and Administration Manager, Oversaw entire HR & Administration operations including policies formulation and implementation, compensation and benefits administration, employee relations, DOLE representation, recruitment; Purchasing, budget forecasting, stocks and property custodianship, general services management, supervised the upkeep and maintenance of the company premises STUDY CONNECT INT’L SVCS.; December 2010-June 2011; Part time Invigilator / Interlocutor / Reviewer – Administers Basic English Test required by the British Embassy for entry visa to UK. Manages orientation, review and coaching of participants for such exams to improve their chances of passing. Skype/WhatsApp/Viber/Globe +639********* / Smart +639********* JOBS 101 HR & CONSULTANCY SERVICES, INC.; December 2010--October 2012; Head of Talent Acquisition & Business Development – in charge of recruitment from end to end, manages client relations. Establishes new business and maintains existing ones for the company, builds clientele pipeline, as well as candidate database, Manages contracts, proposals, Corporate communications, Marketing Strategy JMSmith Solutions, Inc.; October 2008-Novemher 2010; Managing Partner in charge of Human Resources/ Executive Search/Training/Business Development – Manages the overall HR and Administrative operations, Tackled the sourcing and selection of Executives for placement to client companies. Handled orientation and call center training of candidates for placement to client companies, Established and maintained client relations, built clientele pipeline, Managed client relations, corporate communications.

CALL EXTREME,AB SYSTEMS, INC./DIAL MAGIC; 2005-2008 Human Resources Manager/Head of Training & Recruitment – Manages the overall HR and Administrative operations, Tackled the sourcing and selection of Executives and other manpower requirement for the company. Handled orientation and call center training for new hires I WEBMASTERS, INC., 2005; Customer Service Representative / Call Center Trainer – Handles client solicitation for the products and services offered; Assists customers and offers resolutions; Manages orientation and training for newcomers ADDFORCE PHILIPPINES INC.; 2001-2005; Project Consultant for Executive Search/Business Development Officer

(ERG)/Call Center Division – Manages client and company personnel requirements and establishes and maintains client relations

PRICEWATERHOUSECOOPERS,1998–2000; Office Administrator - Assumes the responsibility of overseeing the operations of the entire HR and Administration Department for the RSSC unit; Manages calls from all over Asia for the help desk unit, whenever concerned consultant is unavailable. VENTECH ELECTROSYSTEMS, INC. 1996–1998; HR/Administration Officer - Oversees entire HR and Administration Operations, timekeeping, payroll, policy implementation, supplies, and property custodianship FORTE REALTY CORP., 1994 – 1996; Executive Assistant / Human Resources Associate - Provides secretarial support to the president, e.g. composing and managing correspondences, appointments, itinerary and files, places and screens phone calls; prepares various presentation materials and other peripherals, coordinates with internal and external offices; assist in most HR related tasks specifically in recruitment, policy formulation, and corporate communications. BRITISH EMBASSY, 1988 –1990; Administration Section Secretary / Administration Assistant – Assumes the responsibility in providing general secretarial support and administrative ones to the Attaches and the entire administration department E D U C A T I O N / T R A I N I N G / S E M I N A R S Had three terms of Bachelor of Laws from the Lyceum of the Philippines, 1985-19987(Incomplete); Earned a degree in Business Administration, majored in Management, Lyceum of the Philippines 1981-1986; Attended a seminar called The Changing Role of a Manager, conducted by PAC Mgmt., on October 1998; Training on High Impact Communications on November 1997 and Speech Dynamics on October of the same year, both conducted by Wilma Tapalla; Likewise had training on Total Recruitment System conducted by PMAP on November 1996: Acquired knowledge on Basic Records Management from Upgrade Systems &Procedures Center on September 1995; Took a short course on Pagemaker, from SIS Technologies on May 1995; Attended a seminar on You and Your Job at John Clements International on November 1991. W I T H W O R K I N G K N O W L E D G E O F

Microsoft application, Internet communications, Microbiz, Winzip, Microsoft Access, Internet Communications, Vantive, Visual Basic

S T R E N G T H S

Flexibility, Interpersonal relations skills, Perseverance, Organization skills, Multitasking ability, Effective communications, Customer service skills

References to be provided upon request

CYNTHIA V. PABLO

Skype/WhatsApp/Viber/Globe +639********* / Smart +639*********