Executive Assistant Customer Service

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SHIRLEY WILLIAMS

CAPE CANAVERAL, FL

***********@***.***

20+ YEARS OF EXECUTIVE ASSISTANCE, HR, FINANCIALS AND EVENT MANAGEMENT

Highly accomplished, results and detail oriented with a proven track record of revolutionizing operations, delivering effective Financials, HR, Customer Service and Operational Leadership. Experienced professional, recognized for streamlining business performance, slashing costs and maximizing revenue. Willing to work diligently to accomplish all company strategies and goals. CAREER SUMMARY

CDISC, INC., Austin, Texas

EXEC. VP, FINANCE & ADMINISTRATION (June 2000 to November 2015)

Managed development, execution and monitoring of contracts with customers, vendors and contractors. Created and managed proposals for contracts and grants with outside companies in the USA and Europe.

Skyrocketed business profitability transforming the initial $40k to $5.8M in annual revenue while directing all operational and financial aspects of the organization including A/P, A/R and Collections.

Successfully directed all internal/external business events negotiating favorable venue contracts and ensuring unmatched customer service to event sponsors/exhibitors maximizing revenue by achieving progressive increased attendance.

Streamlined operational success as Executive Assistant of the organization while having effective collaboration with the Board of Directors.

Streamlined productivity by executing strategic HR Management including payroll, 401k, healthcare benefits, employee on-boarding, and termination and employee disputes.

Effectively developed the company’s Governance Program; Bylaws, Policies, Operating Procedures, Internal Operating Processes and annual reporting to the State of Incorporation.

Managed all billable projects and grants achieving timely invoice and report submission.

Guided the organization from a 501c6 to 501c3 non-profit status through the IRS conversion.

Lead the establishment of subsidiary in Brussels, Belgium and Hong Kong; managed all financial matters including establishing the entity’s bank accounts. SCIREX CORPORATION, AUSTIN, TEXAS

SR, PROJECT COORDINATOR/DATABASE ADMINISTRATION (April 1999 to June 2000)

Responsible for the functional and administrative management of the local division of the Clinical Trials Management Department and support of corporate initiatives.

Developed and coordinated database standardization efforts across locations and departments.

SHIRLEY WILLIAMS Page 2

Database programs included, but not limited to: Potential Investigator Database, Archival Database, Employee Experience Database, SCIREX Therapeutics Experience

(Projects) Database, and Serious Adverse Event (SAE) Database.

Provided administrative support to the Associate Director, Clinical Operations and the Senior Vice President, Clinical Trials Management.

Provided departmental orientation to new employees and supplied organizational chart updates to the Human Resources department.

PHARMACO/PPD, INC., Austin, Texas

SR. GLOBAL PLANNING & LOGISTICS ANALYST (September 1988 to April 1999)

Slashed costs as companywide Travel Manager establishing valuable vendor relationships ensuring optimal employee travel conditions.

Drove company success directly collaborating with the CFO and President/CEO as Executive Assistant.

Recognized for excellence in the field, continuously selected for business administrative leadership roles with progressive responsibility.

Spearheaded high impact Contract Management within the company.

Ensured a smooth transition from Business Development to Operations confirming budgetary, timelines and project metrics to all team members and functional leaders. PROFESSIONAL TRAINING & DEVELOPMENT

EDUCATION

University of Texas at Austin – Attended on academic scholarship in Nursing Program from 1 June 1984 through 30 June 1985

CERTIFICATIONS

Certified Medical Writing/Editing through American Medical Writers Association, USA

(2005)

Certified Grant Proposal Writing through The Grant Institute, USA (2007) Technical Proficiency: Accounting Systems (QuickBooks desktop and online), Event Management System, Microsoft Office Applications, CRM Software, Completed Management Training Course at former employer in April 2000.

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