Manager Employee Relations
Resume:
I have earned a Bachelor’s degree in Business Management along with a Master’s degree in Human Resource Management and Human Resource Development. My most recent position was the HR Manager/Business Manager for a busy medical practice. My responsibilities encompassed all of the office’s HR needs, general management and business accounting for the past four years.
SUMMARY OF QUALIFICATIONS
Recruiting, hiring, orientations, appraisals, terminations, exit interviews
Compensation planning, Labor Management, Staff Training Sessions, Employee Relations
Payroll Processing, Accounts Payable, Accounts Receivable, General Accounting
Benefits Administration, Cobra, FMLA, Disability Plans, 401K/IRA Plans
5 Years Recent Management Experience
Excel, Outlook, Power point, Word computer skills
BSBA Bachelor’s Degree in Business Management
Dual Master’s Degree in HR Management / HR Development
Pursuing PHR Certification
Medical Office HIPAA Officer
PROFESSIONAL EXPERIENCE
Human Resource Manager/Business Manager Oct. 2015-Sept. 2019
Aker Eye Center Titusville, Florida
The practice has been meeting its goal to exceed the community’s expectations for the past 15 years. This has been done by carefully selecting the staff and training them to offer their patients a story of excellence they can share with their friends and family.
Decreased payroll costs from staff overtime by 20%
Led office to receive the max 1.88% CMS positive payment adjustment payments received in 2019. This was based on my prior 2 years of reporting for the MIPS/MACRA initiative. I have the business on track to receive a higher payment adjustment for 2020.
Designs monthly teambuilding projects to build moral and promote a cohesive team environment
Bi-weekly payroll processing, time clock management, recruiting, onboarding, I-9’s, W-4’s, direct deposits, reference checks, background checks
Full office accounting with Quickbooks including all accounts payable for the business
Sales & Use Tax calculations along with general tax payments as needed
Metrics development for the staff to increase productivity
Full management of the staff and the business
Certified Ophthalmic Assistant/ Lead Office Technician Jan. 2012- Oct. 2015
Brevard Eye Center Palm Bay, Florida
Brevard Eye Center is one of Brevard County’s premier eye care facilities. Cataract, retinal, corneal, glaucoma, and oculoplastic specialists make up this practices surgical team along with general eye care provided by the practice’s optometrists.
Main responsibility is to perform the initial patient workup for the examining physician through diagnostic testing and assisting with procedures.
Over the last 15 years, I have obtained three different certifications within the eye care field which substantiates my knowledge and skills.
I have learned to change and adapt my daily procedures to fit the patients and situations presented to me which has been an invaluable skill.
Time management skills have been imperative in my current position in order to achieve the patient flow and productivity levels desired by the practice.
Office Manager Nov. 2010 – Dec.2011
Brevard Eye Center Suntree, Florida
Brevard Eye Center is one of Brevard County’s premier eye care facilities. Cataract, retinal, corneal, glaucoma, oculoplastic specialists, and esthetician skin care services make up this practices surgical team along with general eye care provided by the practice’s optometrists.
Main responsibility is to ensure the smooth day to day operations of the office.
Develop strategies for better office efficiency.
I manage a staff of up to 12 individuals at a time with up to 4 different physician/technician schedules running at any given time.
Hire and train new staff members.
Execute employee performance evaluations and disciplinarian action forms as needed.
I have daily meetings with the office physicians to discuss pertinent information and run bi-monthly office staff meeting to educate my staff and discuss any office concerns.
I interact daily with 6 other offices regarding patient care and additional administrative office business.
Handling billing issues.
Coordinating marketing for office events.
New hire orientations including tax forms and all pertinent paperwork.
Daily computer use through excel, outlook, and current medical program system.
Certified Ophthalmic Assistant /Technician Scheduler Sept. 1997- Nov. 2010
Brevard Eye Center Merritt Island, Florida
Brevard Eye Center is one of Brevard County’s premier eye care facilities. Cataract, retinal, corneal, glaucoma, and oculoplastic specialists make up this practices surgical team along with general eye care provided by the practice’s optometrists.
Ortho K Consultant. Educating patients on the FDA approved RGP lens fitting benefits. Fitting lenses and instructing patients on proper wear and care. Continued patient follow up.
Main responsibility is to perform the initial patient workup for the examining physician through diagnostic testing and assisting with procedures.
Over the last 15 years, I have obtained three different certifications within the eye care field which substantiates my knowledge and skills.
I have learned to change and adapt my daily procedures to fit the patients and situations presented to me which has been an invaluable skill.
Time management skills have been imperative in my current position in order to achieve the patient flow and productivity levels desired by the practice.
Current pharmacology knowledge is used to assist the physicians with patient care and education
Extensive contact lens knowledge is used to assist physicians on a daily basis.
Maintaining technical coverage by monitoring 11 doctor’s schedules and additional miscellaneous testing schedules at 7 office locations and approximately 20 technicians.
PROFESSIONAL EXPERIENCE
Certified Optician / Assistant Manager Aug. 1996-Aug. 1997
Visionland Palm Bay, Florida
The main focus of this business was to supply eyeglasses and contact lenses to existing and new patients. There was an independent optometrist on site.
Selling eyeglasses and contact lenses to new and existing patients
Grinding prescription eyeglass lenses to correct patient and frame parameters
Opening and closing the office for business
General daily accounting paperwork
Assisting onsite optometrist with patient workups when needed
EDUCATION AND TRAINING
Dual Master of Human Resource Management /HR Development Sept. 2011 to Mar. 2016
Webster University Merritt Island, Florida
3.97 GPA
Bachelors of Science degree (BABS)-Business Management Graduation May 1, 2011
University of Central Florida Orlando, Florida
3.7 GPA
Contact this candidate