HR Administrator

Location:

Al Wukair, Al Wakrah Municipality, Qatar

Salary:

3500-5000

Posted:

July 11, 2020

Contact this candidate

Resume:

Anjela Nafula Owoko

P.O Box *****, Doha, Qatar

Telephone: +974-********

Email: adeh8v@r.postjobfree.com

Date of Birth 03-10-1985

POSITIONING STATEMENT

I have over 7 year’s professional working experience in Supervision, Administration, Customer service and Human Recourses Administration. I hold a degree in the Bachelor of Hotel and Hospitality Management from Moi University Kenya, where I graduated at the top of my class, with a First Class Honors Degree.

PROFESSIONAL SKILLS

Service orientation

Active listening

Critical thinking

Judgment and Decision making

Complex Problem Solving

Monitoring and Evaluation

Management of Personnel resources.

Time management.

Revenue Maximization

PROFESSIONAL COURSES

Nov 2007-Jun 2010: Diploma in French as a Foreign Language- Alliance Française, Level IV.

Jan 2008-Apr 2010: Intermediate Spanish- Moi University.

Jun 2009: Basic Portuguese- Moi University

Aug 2017- Present: German as a Foreign Language – Self taught

ACADEMIC BACKGROUND

2000-2004: Butere Girls High School-Kenya Certificate of Secondary Education. Mean Grade-B+

2006-2010: Moi University - Bachelor Hotel and Hospitality Management. First Class Honors

WORK HISTORY

Oct 2019 – Present Employee Relations Officer

Facilities Management and Maintenance, Qatar

Offering counseling services to employees.

Participating in recruitment and firing processes.

Performing employee background checks and verifying information.

Communicating policies pertaining to Human Resources, compensation and benefits.

Conducting exit interviews.

Collecting and analyzing employee data.

Using data to create employee profiles.

Organizing and updating employee files.

Adhering to regulatory standards.

Overseeing employee orientation and training.

Liaising between employees and management.

Managing employee complaints.

Undertaking communications and interpersonal skills training.

Preparing Labor contracts

Booking Annual Leave and Repatriation Tickets

May 2018 – Oct 2019 HR Administrator

Facilities Management and Maintenance, Qatar

My Responsibilities include providing administrative support to the HR Director, Payroll and Employee relations:

Project Manager for the Implementation of Archiving SOP within HR.

Document Control for all HR correspondence

Processing employee paperwork and keeping an organized filing system that includes all employee files and benefits information.

Sorting out staff issues by counseling employees together with Employee Relations and escalating requests to the Management if required.

Maintaining records and documentation of employees, arranging and constantly checking for validity and updating the staff ID’s (Local ID’s and Company ID’s, etc).

Coordinating with Finance regarding leave applications, salary disputes and other payroll issues of the employees.

Conducting exit interviews for resigned staff

Auditing employee hours to create the payroll for each month.

Analyzing HR data identify trends, concerns and solutions and implementing action plans.

Updating employee information pertaining to new hires into HRIS system and to maintain records for employee file

Apr-2015 - Dec-2017 Front Office Supervisor/ HR Assistant

Batians Peak Serviced Apartments

Provided administrative support to the General Manager.

Assigned the tasks of hiring and recruiting new employees for various departments.

Performed responsibilities of creating and handing out work schedules of receptionist on a weekly and monthly basis

Handled the tasks of conducting yearly and periodic performance evaluations of receptionists

Performed responsibilities of providing ongoing training sessions to newly hired receptionists

Handled the tasks of setting and enforcing certain policies and procedures under the instruction of the management team

Performed all other essential tasks under the guidelines of the general manager

Prepare daily report, maintained monthly sales data and develop promotional strategies

Ran extensive background checks on new hires

Resolved employee relation issues and or concerns that involved either supervisors or entry level employees. Conducted investigations on alleged complaints with the highest level of confidentiality.

Oct 2014 - Apr-2015 Head Receptionist/Supervisor

Parklands Sports Club

Monitored and managed the work of the reception staff.

Prepared and maintained guest register records and sent copies to various departments by end of the day

Ensured that the reception areas and conference rooms are always kept in a neat and clean manner

Handled tasks of giving training sessions in areas of greeting guest and maintaining registers to the newly hired reception staff

Nov 2013-Oct 2014: Reservations Agent- Trianum Hospitality

Wasini All Suite Hotel

As the Front Desk executive/Reservations agent at Wasini All-Suite Hotel, my main role/responsibility was Customer Relationship Management. Primary tasks included:

Handling customers’ reservation and queries face-to-face, via telephone or via emails,

Cross-selling and upselling hotel’s products and services and receiving and guiding guests on arrival.

Coordinating with other departments to find and implement better ways of managing the hotel; improving service quality; exceeding customer expectations. All of this work is with the aim of increasing hotel’s revenue.

Recognizing my tenacity and talents on the job, hotel management endorsed me for a three-month intensive training program in Revenue Management with Bare-foot Hospitality Consultancy. This program enhanced my skills and savvy in revenue maximization. Now, I carefully apply disciplined analytics to understand, anticipate and react to consumer behaviour in order to maximize revenue and profits. I effectively maintained occupancy levels of above 85% and drove the hotel towards achieving its revenue targets of 95% for three straight months. Hotel management acknowledged my efforts and results.

Jan 2013-Nov 2013: Sales and Marketing Executive

Batians Peak Serviced Apartments

As a Sales and Marketing executive, I contributed to, and developed, integrated marketing campaigns. Tasks typically involved:

Liaising and networking with a range of stakeholders including customers, colleagues, and partner organizations;

Communicating with target audiences and managing customer relationships;

Sourcing advertising opportunities and placing adverts in the press - local, regional, national and specialist publications - depending on the organization and the campaign;

Arranging for the effective distribution of marketing materials;

Maintaining and updating customer databases;

Organizing and attending events such as conferences, seminars, receptions and exhibitions;

Conducting market research such as customer questionnaires and focus groups;

Contributing to, and developing, marketing plans and strategies;

managing budgets;

Evaluating marketing campaigns;

Monitoring competitor activity;

Supporting the marketing manager and other colleagues.

Jun 2011-Dec 2012: Front Desk Supervisor – Batians Peak Serviced Apartments.

Main responsibilities:

While working as a Front Desk Supervisor at Batians Peak Serviced Apartments, my responsibilities included:

Management of Personnel Resources and preparing the work schedule for the front desk employees.

Complex problem solving, effective judgment, and superb decision making.

Monitoring and evaluation of progress outputs and processes of the Front Office department, which served to consistently improve the performance of the organization.

Planning and overseeing staff training and introducing team members to new standards and procedures of operation.

I led by example and went above and beyond the typical job demands by providing steady, excellent customer service.

HOBBIES

Reading, meeting new people and Travelling.

REFEREES

Wachuka Ngari

Assistant Manager

Batians Peak Serviced Apartments

P.O Box 736**-***** Nairobi

Cell phone : +254-***-******

Email : adeh8v@r.postjobfree.com

Madam Rita Schulz