Service Customer

A RANJANA

*/*** ******** ****** **.no :952-***-****

Srinagar, Iyerbunglow Mail ID: ***********@*****.***

Madurai-625014

OBJECTIVE:

To be assigned a challenging role in an organised sector that assures best utilisation of my potential and provides me the opportunity to apply and groom my skill to the mutual benefit of the organisation and self.

QUALIFICATION:

Education qualification:

COURSE

INSTITUTION

YEAR

PERCENTAGE

M.COM(Banking)

Madurai Kamaraja University

2017

56.9

PGDBO(Post Graduate Diploma In Banking Operations)

IFBI Institute of Finance, Banking &Insurance

2013

77

B.Com(Banking and insurance)

Lady Doak College

2013

64

HSC

Kendriya Vidyalaya

2010

63.6

SSLC

Kendriya Vidyalaya

2008

60.2

Technical qualification:

Tally, MS office, Oracle, Finacle

EXPERIENCE:

ICICI BANK –Senior officer

Worked as customer service officer in the grade of Senior officer, from july2013 to April 2015.

Providing efficient service in meeting customers’ banking needs and proactive management of client issues.

Inculcate a service excellence culture within the bank. Identify opportunities to improve productivity, efficiency and quality & ensure Bank’s policies and procedures and control and compliance requirements are complied with.

Manage Branch operations and audit related Documents Contributing towards making branch grow as a profit center through promoting sales of Jewel loan, CASA, Home Loans, and Personal Loans.

Established credibility in creating relationships with major Clients and Customers through Portfolio management coupled with proven capability in managing customer centric banking operations while adhering to KYC guidelines

Ensuring customer satisfaction by achieving delivery and service quality norms.

Conduct accounts monitoring and timely Intimation to customer to improve his average

CO-CURRICULAR ACTIVITIES:

A project completed on topic “A study on Stress management among bank employees with special reference to ICICI bank ”.(2012-2013)

Participated in the various concurrent Programmes organised under NSS and completed two years of service during 2011-2012 in the National Service Scheme.

Participated in the Seven Day Special Camping programme on Theme Healthy youth for Healthy India organised at Chinnapatti village from 2nd jan 2012 to 8th jan 2012.

Completed practical Audit Training from Chartered accountants.

PERSONAL DETAILS:

Name: A Ranjana

Date of Birth: 17-08-1992

Gender: Female

Marital status: Married

Nationality: Indian

Father Name: K N Alagar Samy

Mother Name: A Manjula

Language known: English, Hindi, Tamil

DECLARATION:

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particular.

Thanking you!

Place:

Date:

Yours faithfully,

A Ranjana

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