Service Representative Health

PROFESSIONAL SUMMARY

SKILLS

CERTIFICATIONS

EXPERIENCE

Ingrid Bygden

*******@*****.** 519-***-****

Experienced respiratory therapist with over 16 experience in health care and homecare settings who works well individually and with a team. Currently enrolled in Personal Support Worker program graduating in Jan. Self-starter and extremely motivated. Additional experience includes administrative skills and computer literate with multiple charting systems. Outstanding multi-tasker. Easy-going, compassionate and friendly personality. Proven track record of contributing to improve client experience and company successes. Great interpersonal and

communication skills

• Detail-oriented problem

solver

• Time management and

goal-oriented

•

Proven effective supervisor

and educator

• Patient focused and

compassionate caregiver

• Works well in both team

environment and individually

•

• Advanced cardiac life support ( ACLS), PALS, CPR certified

• NRP instructor ( neonatal CPR)

• First aid certification for 21 years

Respiratory educator including asthma management, COPD management and respiratory wellness in elderly and children

•

• GPA certificate ( dementia program)

• certification in phlebotomy

• Safe food handlers certificate

Registered Respiratory Therapist

London Health Sciences Centre – London, ON June 2003 - June 2019 Collaborated with other team members and care providers to assess a patients' health and respiratory status and determine a course of action

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Updated over 50% of protocols and developed guidelines with teaching protocols based on staff feedback and self-identified professional development needs

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Communicated clearly and effectively with patients regarding their appointments and their health concerns

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EDUCATION

VOLUNTEER

• Provided compassionate care and counseling to longterm patients and family members Supervised and trained new staff in a supervisor position including lectures, bedside training and online learning

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Customer Service Representative

LCBO – London, ON June 1998 - May 2007

• Educated customers about product options to exceed their experience.

• Facilitated stock management and inventory, conducting routine inventory audits and cycle counts

• Ordered and prepared complex restaurant and special event orders with complete accuracy

• Received and processed cash and credit payments. Maintained compliance with company's policies and objectives when running shifts and opening store

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Personal support worker

Trios college London, ON February 2020

Respiratory therapy

Fanshawe College London, ON June 2003

Bachelor of science in biology

Western University London, ON May 1997

Volunteer

Make a wish foundation LHSC, Childrens Health foundation, Thames Valley District School Board – London, ON June 2012 - Current

• volunteered at various fundraising events including downtown music festivals and races/walkathons responsibilities included managing and directing participants to correct area and ensuring all needs were met.

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• organizing, collecting fundraising forms and handling cash transactions

• Ambassador for foundations, including education and information distribution

• Facilitated and taught implementation of healthy eating habits for school age children. Organized and initiated school lunch program and managed parent volunteers for a successful program

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