Customer Service Representative

Shopana Athisayamany

No ** Jalan ** emas Bandar sungai emas Banting 42700 Selangor

Contact No : 012*******

Email : *********************@*****.***

Career Objective

An able, keen, skilled, and trustworthy individual seeking a computer technician position. Bringing strong computer skills, and personal attributes including devotion, meeting goals, inventiveness, and the aptitude to follow through.

Academic Details

• Degree in business administration, Linton University college 3.33

2018

Work Experience

• Symphony House

Executive customer service

May 2018 - May 2020

Role : Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. In the case of a sales customer service representative, customer service duties and responsibilities will include selling products and service to clients and processing payments. Project Details

• Telco communication

Manage appointments, enquiries or complaints from customers or clients. Accurately and efficiently address any issues or disputes with customers. Complete administrative duties such as data entry, order processing and follow up calls.

Period : 2 years Team Size: 80

Role : Customer Service executive

Field of Interest

• Customer Service

• Marketing and sales

• Call centers

Skills

• Microsoft office skill

• Time management skill

• Details planing organisation

• Quick learner

• Problem solving

Industrial Exposure

Implant Training at:

• Symphony House

Achievements

• Customer Service Award September

Curricular Activities

Co-Curricular

• Traveling

Extra-Curricular

• Volunteers

Strength

• Critical thinking

• Team work

• Learning

• Comunication

Hobbies

• Video gaming

• Music

• Traveling

• Reading

Reference

Mr. Revan Nair Manoharan

(Assistant Manager)

Aegis BPO Malaysia Pusat Perdagangan Dana 1 Jalan PJU 1A/46 47301 Petaling Jaya Selangor Darul Ehsan *******@*****.*** 012-*******

Declaration

I hereby declare that all the details furnished above are true to the best of my knowledge and belief. Date : 15/5/2018

(Shopana Athisayamany)

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