Customer care in waitering, RELIABLE and flexible,problem solving

CURRICULUM VITAE

DENIS MULEMA

PHONE : 054*******

Email : ************@*****.***

Personal Information

Nationality : UGANDAN

Marital Status : SINGLE

Gender : MALE

Language : ENGLISH and SWAHIRI

Visa Status : cancelled visa

P0SITION FOR THE VACANCY IN YOUR COMPANY

Objective

Seeking a challenging position in a progressive and dynamic company where my knowledge, skills and work experience as cashier, waiter, barista and buddy trainer i have progressed in could be utilized in the most productive, innovative and resourceful manner and also provide growth, training and career development opportunities in the field. Company: NANDOS RESTAURANT AS WAITER

DURATION : 2018 TO 2020 march.

PERSONAL EXPERIENCE

• Ability to multi-task and efficiently handle competing demands.

• Outstanding communication and customer service skills.

• Good knowledge of hygiene and sanitation standards.

• Working knowledge of food preparation.

• Should be flexible and willing to work different schedules.

• Able to stand for long periods of time.

• Accuracy and attention to detail.

ROLES & RESPONSIBILITIES

• Greeting customers politely as they enter the premises.

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• Showing customers to their tables.

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• Presenting menus to customers.

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• Maintaining an up-to-date working knowledge of the menu items and daily specials.

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• Taking food and beverage orders accurately including any special requests.

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• Preparing final bill and processing payments.

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• Cleaning and setting tables.

Company: EJAHDA GROUP AND IDAMA ASSETS

POSITION : CUSTOMER CARE

DURATION : 2017

Duties and Responsibilities

• Resolve customer complaints via phone, email, mail, or social media.

• Use telephones to reach out to customers and verify account information.

• Greet customers warmly and ascertain problem or reason for calling.

• Take payment information and other pertinent information such as addresses and phone numbers.

• Answer questions about warranties or terms of sale.

• Act as the company gatekeeper.

• Handle product recalls.

• Inform customer of deals and promotions.

• Sell products and services.

• Work with customer service manager to ensure proper customer service is being delivered.

• Compile reports on overall customer satisfaction. COMPANY: ABRYANZ FASHION AND DESIGHN

Position : SALES MAN

Duration : 2015-2016

Responsibilities

• Present, promote and sell products/services using solid arguments to existing and prospective customers

• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs

• Establish, develop and maintain positive business and customer relationships

• Reach out to customer leads through cold calling

• Expedite the resolution of customer problems and complaints to maximize satisfaction

• Achieve agreed upon sales targets and outcomes within schedule

• Coordinate sales effort with team members and other departments

• Analyze the territory/market’s potential, track sales and status reports

• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

• Keep abreast of best practices and promotional trends

• Continuously improve through feedback

Declaration

I hereby declare that the above mention detail is true and correct NOTE; Am ready to join immediately

Contact this candidate