Post Job Free

Resume

Sign in

Customer Care Manager

Location:
Kuwait
Salary:
400 KD
Posted:
July 11, 2020

Contact this candidate

Resume:

Md.Shahid Uddin Shakil

D.O.B : ** years(** -**-1992)

Nationality : Bangladeshi

Languages : English, Hindi, Arabic (Beginner)

Marital Status : Single

● Email:adeh3d@r.postjobfree.com Mobile: 008************

CAREER OBJECTIVE:

To make a successful career in a esteemed organization, by showcasing highest level of learning contribution, innovation and ethics with a dual objective of meeting organization and personal goals

AREA OF EXPERTISE:

Possess well-developed interpersonal skills with the ability to work both independently and as a part of a team. Proficient at oral and written communication.

Customer Relation.

Problem solving helpdesk and customer care.

Quick and Self- Learner.

Ability to quickly adapt to any Environment.

COMPUTER KNOWLEDGE

Proficient in Windows, MS Office, and Internet.

QUALIFICATIONS:

2010 (Business studies from Alekjan Memorial High School) – Bangladesh

2012 (Business studies from Alekjan Memorial High School) – Bangladesh

WORK EXPERIENCE:

Taiba Hospital

Designation : Billings and Claim Submission officer (Dec 2017 -Present)

Analyze and Processing online approval of Insurance claims such as Gulf insurance(Gig), Globemed, Warba, Alico and other small companies.

Responsible for medical claim audits to validate the accuracy and proper adjustments.

Prepares reports by collecting, analyzing, and summarizing information.

Auditing the claim by attaching the documents and rechecking the amount of each services in the claim form.

Complete details such as the date and description of service.

All necessary supporting documents including pharmacy receipts, original invoice, diagnosis and stamp, civil id, insurance card, Lab and X-ray result.

Submission of claims to the insurance companies by the end of the month.

Identification missing claim.

Review claims one by one.

Other duties assigned by supervisor/Manager

Grammen Phone Center

Designation : Customer Service (Aug 2017-Sept2017)

Problem analysis and problem solving.

Adaptability and ability to work under pressure.

Assisted customers with finding suitable products and checked availability in ERP system.

Provide excellent customer service at all times.

Maintained a friendly manner and claim,positive answer when handling complaints.

Strong interpersonal communication skill.

See Hup Seng Cp Pte Ltd (SINGAPORE) (July 2015- 2017 April)

Designation : Production Coordinator

Control incoming and delivery materials on site for efficient execution of responsibility of the department.

Liaise with internal department personnel on project related activities

Liaise with customers for on site requirements as specified in the job scope.

Monitoring production activities to ensure that customer specification must follow thoroughly.

Prepare planning and schedule for project and daily manpower planning.

Arrangement the material while in process.

Assist to manager for improving productivity.

Understand job scope and plan resources.

Prepare planning and schedule for projects and daily production.

HOBBIES :

● Gardening, Photography, Desire to Learn.

DECLARATION:

I hereby declare that the above information furnished by me is true to the best of my knowledge.



Contact this candidate