Engineer Software

BELLA SUSAN ISSAC

Contact: +975********

E-mail: **********@*****.***

LinkedIn URL: https://www.linkedin.com/in/bella-susan-issac-098793104/ PROFESSIONAL SUMMARY

• Experienced Quality Assurance Tester with over 4 years of experience working on projects in Health Care, Banking and Financial industries performing manual testing on software programs and web applications.

• Extensiveknowledge in testingmethodology, quality assurance procedures and best practices using HPTools.

• Expert in SDLC (Software Development Life Cycle) methodologies and full lifecycle of testing including functional, Integration, system, regression, UAT testing, browser compatibility testing, defect tracking, management, and reporting.

• Experience and knowledge in working with business requirements, business rules, functional specification documents and other relevant documentation for UAT/QA planning, design and execution.

• Abilityto develop testing methods and test data to cover the whole life cycle of a productstartingfrom inception to regression testing during the maintenance phase.

• Expert in implementing Agile-testing methodology in test driven development.

• Work closely with business analysts, development and production teams to identify product and technical requirement and create a comprehensive test suite.

• Detail oriented with immense knowledge in troubleshooting. Proactively escalates issues to QA team and alerts the project team on potential impact to the systems upon assessing testing issues (gaps and risk) discovered in test execution. Self-motivation and great interpersonal skills allow for a range of work environments: interactive groups, teams, or independently.

• Strong skillsin back-end testing, writing complexSQL queries, forIntegrityand validation of data thatmeets required standard. Strong analytical and problem-solving skills. WORK EXPERIENCE

UAT Analyst

J P Morgan Chase-Mumbai, India August 2018–January 2020

• Developed detailed Test Cases using Functional requirement specifications using HP ALM.

• Interacted with business/system analysts and developers for changes in requirements.

• Conducted the Functional, System and Regression testing for Functionalities of the GFP application.

• Provided support to business users during UAT while working parallel with QA Team.

• Involved in post-production testing and in complete Test Life Cycle.

• Defect/Bug Tracking and Analysis for finding the root causes of the Defects, Bugs arrived in the application and interact with Development, Design/Architecture team for Defect/Bug Resolutions.

• Constantly multi-tasking, preparing test strategy and test schedule for new, upgraded process and services.

• Identified, tracked, resolved all defects and ensured resolution prior to implementation of backend processes.

• Support and worked with team to prioritize work requests and report issues/results on a daily/weekly basis.

• Coordinated with management, development team, operations and requestors for any outstanding issues and ensured the implementation of software in correct environment.

• Extensively used HP ALM for all documentation and report/track all discrepancies.

• Updated documents, maintain defect in JIRA, prioritized the level of defect according to business impact.

• Coordinate defect tracking meetings.

• Work closely with cross-functional teams to resolve any project defect.

• Review system testing plan for scale, coverage and results and provide sign off for entry of code into the user test environment.

• Demonstrate professional work habits/ethics in the areas of attendance and punctuality.

• Ensure UAT cycles are managed and completed within the release timelines.

• Effective Stakeholder Management (Product, Operations, QA, UAT leads).

• Work with Lines of Business to understand workflow, identify test conditions and test cases for UAT test activity. QA Analyst

Soft.com India Pvt, Mumbai, India November2016-August2018

• Manage people working within the team / department and strive improve performance standards attained.

• Act as an expert by providing direction and guidance to process improvements and establishing policies around testing methodologies and procedure.

• Working closely with product owners and development team to write test script.

• Working closely with Test manager and other stakeholders to deliver in line with Agile methodology.

• Overall responsibility of owning an area of work and manage it end to end.

• Assist Application Developers and technical support staff in identifying and resolving problem.

• Testing software to identify and resolve problems from end user’s perspective.

• Accurately monitoring and recording results in test documentation.

• Preparing detailed test plans, acceptance criteria and test scenarios for each project.

• Liaising with developers and programmers to swiftly resolve faults

• Analyzing, writing reports & communicating results to colleagues & managers.

• Monitoring the testing process and identifying and logging test failures

• Performing peer reviews and estimates.

• Involved in Performance Testing, Scalability / Stress and Load Testing.

• Testing full product suite's, identifying problems & resolving them with the development team.

• Run Compatibility Testing (cross Windows/Mac and Android/iOS platforms, cross browsers, cross mobile devices- phones, tablets, iPads etc).

• Test mobile app’s behavior under various interruptions: battery strength (full/medium/low), incoming call, SMS, video calls.

QA Analyst

PCS Technologies, Navi Mumbai, India June2015-October2016.

• Functioned as a Test Engineer for Health Care and Insurance production HIS Team.

• Understanding the business requirements of the Client.

• Prepared meeting notes on daily execution/highlight of the project and send out the reports to management.

• Involved in creating test plans, test cases, release notes, test logs etc. based on requirements and test execution.

• Handled test case design and its execution.

• Involvement in sprint planning and review meetings.

• Involved in Smoke and regression testing of the application.

• Identified Defects, Reported and interacted with development team to resolve them.

• Prepared Test Reports and submitted the bug findings to the Mantis defect tracking system.

• Report daily work status to the Scrum Master.

• Maintain QA documents up-to-date across Sprints.

• Worked closely with business analysts for Requirement and impact analysis.

• Daily update and managed off shore team.

• Involved with Trainer's training calls by presenting every project's new enhancements and functionality changes. SKILLS

• Proven ability to quickly grasp information and independently produce results

• Strong communication skills, especially the ability to translate technical terms into business terms as well as with written documentation

• Ability to create detailed test scenarios based on the expected user experience when working with the software application

• Extensive experience in using test management tools (HP ALM, Bugzilla, HP QC and JIRA)

• Proficient with MS Office: Word, and Excel, as well as working with industry-standard bug tracking and reporting tools

• Produce, publish and distribute scheduled and ad - hoc client and operational reports relating to the development and performance of products, processes and technologies

• Demonstrates a systematic analytical approach to problem solving and pays close attention to detail

• Proven track record of acquiring knowledge of unfamiliar applications

• To be proficient with the use of SQL query syntax to identify test data

• Ability work closely with Developers and Product Owners to ensure features/bug fixes are 'shippable' by sprint end.

• Ability to understand business context of testing and execute testing as a business user.

• Basic knowledge of Object Oriented design and application development tools using Microsoft VB.Net, C++, C# and ASP.Net.

• Knowledge on IDE – Eclipse.

• Possess good Knowledge of Software Testing Levels, SDLC, Bug Life Cycle, Testing Life Cycle and database testing. ACADEMIC CREDENTIALS

Course/Exam Institution Board/University Percentage Year B.Tech - Computer Science Karunya University, Karunya University 73.50% 2015 Coimbatore, TN.

STATE Standard - XII G.N Khalsa

College - Mumbai, State Board 66.33% 2011

Maharashtra

STATE Standard - X Little Angels High State Board 77.23% 2009 School, Mumbai

PERSONAL INFORMATION

Status: Married

Date of Birth: February 22, 1993

Address: Al Sajaya building 20,Quasis, Dubai, U.A.E. Visa Status: Visit Visit (Valid till Dec 30th 2020) Passport details: N6985981 valid till February 2026

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