Retail Operations Manager

Unnikrishnan Punnakkal

Retail consultant at Tawasul Market wll, Bahrain

******@*****.***

GSM: +973-********

Contact Unnikrishnan on LinkedIn

http://www.linkedin.com/in/unnikrishnan-punnakkal-588aa429

Summary

Over 22+ years of experience in various Retail Operations like Convenient Stores, Department Shops, and Supermarkets. Thorough knowledge of all retail Operations.

Areas of Expertise:

New store openings (Planning, designing etc...)

Buying

Lay out planning

Merchandising

Retail Training

Setting up Retail Procedures

Inventory control

Promotional activities

3rd party activities

Experience

Retail Operations Manager at Tawasul Market wll

March 2019 to present

Responsibilities includes

# Manage the existing stores and plan, design and develop new outlets

# Supervise all departmental managers directly, and indirectly.

# Establish organizational goals, performance objectives, guidelines and best practices that are based on Board Policy and strive towards achieving them.

• Provide a model of supportive and participatory leadership promoting the concepts of team building and empowerment.

• Participate, prepare and oversee the preparation of all annual budgets.

• Oversee the monitoring and managing of all labor and other controllable expenditures within budget.

• Monitor overall store conditions to meet customer service objectives and budgetary goals.

• Help direct and maintain inventory, product mix, and merchandising

• Design, develop, and maintain a store that is well merchandised and customer friendly.

• Monitor key indicators to ensure overall satisfaction.

• Develop staff training plan, pay scale, staffing structure, orientation process, employee benefits and policy manual to ensure that organizational training needs are met.

• Develop and maintain a system of staff feedback designed to facilitate communication within and among departments and participate in direct one-on-one performance feedback with supervisors and staff as necessary.

• Understand, implement required programs, manage and monitor compliance with applicable federal and state health and safety laws.

• Plan and manage store promotions.

• Design and maintain a marketing campaign within budget to maximize local involvement and increase sales and membership.

Retail Operations Manager at Metro Markets (a Division of Trafco Group company), Bahrain

November 2015 – February 2019 (3 year 4 months)

Key tasks...

# Responsible for all the activities of the operations which includes 9 Department shops.

# Monitoring and analysing the current system of production or provision to check it’s effective, and working out a strategy for improving if necessary.

# Managing day-to-day activities, analysing statistics and reading, writing reports.

# Improve overall operations liaising with other team members, including interacting with managers of different areas of the organization, presenting findings to stakeholders and higher management.

# Training and supervising employees and tracking and measuring staff performance.

# Researching new technologies and alternative methods of efficiency.

# Setting and reviewing budgets and managing cost.

# Overseeing inventory, distribution of goods and facility layout.

# Monitoring existing processes and analyzing their effectiveness; and creating strategies to improve productivity and efficiency.

# Managing the operations process, embracing design, planning, control, performance improvement, and operations strategy.

# Make decisions for operational activities and set strategic goals liaising with management.

# Planning and monitoring the day-to-day running of business to ensure smooth progress.

# Supervising staff from different departments and provide constructive feedback.

Operations Manager at Shukran Hypermarkets, Oman

September 2011 - October 2015 (4 years)

I was involved in the formative stages of the company prior to its official launch and store opening. My key tasks were planning, setup of the business plan, designing and all aspects of business from starting till opening and operating successfully.

# Retail Operating Plan - store and office structure, scope and job descriptions, processes,

policies and procedures.

# Marketing, operational strategies and procedures.

# Staff recruitment and training.

# Analysis of Market Research - initial review and transfer of findings into store offering.

# Involvement in the internal store design.

# Listing, master data creation and credits from more than 120 suppliers.

# Finalize Shukran products and pricing strategy -merchandise strategy and pricing position was

proposed in-line with research findings and a competitor review.

# Store layout and interior standards - shelving, refrigeration and equipment specifications.

# Finalize the products and space utilization for the first store - understanding the combination of

strategy, research outcomes and margin aspiration.

Regional Manager Operations at Khimji Ramdas LLC (Oman)

November 2006 - September 2011 (4 years 11 months)

# Responsible for all the activities of the area which includes 5 Supermarkets, 6 Quick shops.

# Manage and lead a team.

# Initiate new processes to improve customer satisfaction

# setting up new systems for inventory planning and store promotion activities

# Facilitate the entire buying process

# Managing the sales and distribution/ visibility in outlets

# Sales forecasting, stock planning and budgeting

# Planning sales promotional activities for awareness, faster off-takes for building brand image for new and existing products.

# Evaluating and analyzing the effectiveness of promotional activities planned co-coordinating with other functional teams to improve market share.

# Maintaining product hygiene at all levels by replacing defective stocks

# Conducting detailed market study to analyze the latest market trends and tracking competitor activities and providing valuable inputs for fine tuning the selling and the marketing strategies.

# Formulating & implementing sales promotion plans and new store concepts to generate increased sales for achievement of revenue targets.

# Managing Customer Relationship operations including shop-floor interaction with customers for effective resolution of customer grievances and obtain feedback.

Retail Executive Operations at Talal Al Zawawi enterprises (Oman)

July 2002 - November 2006 (4 years 5 months)

# Managing 54 locations of Multinational Supervisors and staff.

# Visit and inspect every location and closely inspect and rectify if required areas of store operation.(Availability, merchandising, cleanliness, stock levels, pricing).

# Ensure sufficient and prompt training is given to all relevant staff and follow up on the progress.

# Plan and work on a team to have spot checks and other means of check controls to ensure the least stock loss is in place in a very vulnerable 24 hour business across the country.

# Ensure that all Standard Operating Procedures are fully implemented on every location and to take action for the short falls.

# Responsible for ensuring that all cash and stock is accounted for.

# To take the full stock takes on a periodic basis, investigations where required and appropriate actions.

# Ensure that all staff performs the expected levels of customer service and represent the highest level of hygiene and presentation.

# Complete regular reports of sales and profitability; liaise with the purchasing staff on stock movements and supplier performance.

# To ensure that all equipments on all locations are functioning and reflect a high image to customers, liaise with the Development staff for repairs and improvements.

# To carry out random security checks by Evening, Night and weekend visits on each location.

# Carry out staff appraisals and make necessary recommendations liaising with the HR staff

# To make sure the best use of allocated manpower, monthly staff schedules, rotation of staff, monthly salary returns from the stores and to make sure that they reflect the actual hours within the budget.

# Ensure that all shop expenses are kept within the budget.

Retail Supervisor at Emarat general petroleum corporation (Dubai)

1997 - 2002 (5 years)

# Manages Supermarket, Gas station and Service Station.

# Monitor daily sales activities ensuring that sales targets are achieved and profitability is always the goal.

# Responsible for delivering consistent customer service.

# Implement Store operation procedures in line with the company.

# Feed back customer response of products, Displays and customer service to Management.

# Motivate and Lead a team of multinational staff.

# Implement and promote promotional and seasonal sales.

# Responsible for buying controlling stock levels, preventing theft, loss and security.

# Responsible for cash collection and banking.

# Prepare cash flow statements and physical verification of assets along with conducting feasibility studies, analyzing projects and monitory control.

# Responsible for improving operational efficiency in the store.

Stenographer cum Office Assistant at KEI INDUSTIRES LTD (India)

August 1992 - April 1996 (3 years 9 months)

# Self-correspondence and dealing with the collection from the clients

# Managing the branches in absence of Branch Manager.

# Banking of daily sales and reports to the Head office. Etc.

Courses

Retail Executive Operations

Talal Al Zawawi enterprises (Souk)

Time Management Training

Supervisor

Emarat general petroleum corporation

Smart Sellers Training with Indian oil and Emarat

Basic Food & Hygiene Training

Regional Manager Operations

Khimji Ramdas LLC

HACCP Training

Independent Coursework

Diploma in DTP applications

Diploma in PC & Software packages

Diploma in Microsoft Applications

Languages

English (Full professional proficiency)

Hindi (Full professional proficiency)

Malayalam (Native or bilingual proficiency)

Arabic (Limited working proficiency)

Tamil (Limited working proficiency)

Skills & Expertise

Management

Budget

Inventory Management

Operations Management

FMCG

Logistics

Pricing

Key Account Management

Retail

Procurement

Budgets

Sales Operations

Customer Service

Team Management

Merchandising

Team Leadership

Negotiation

Training

Purchasing

Forecasting

Personal Information

Date of Birth : 31st May 1969

Marital Status : Married

Contact telephone Nos. : +973-********

Nationality : Indian

Visa : Residence

Driving License : Valid Driving License.

Education

MG University

Bachelor of Commerce (B.Com.), Costing

Contact Unnikrishnan on LinkedIn

http://www.linkedin.com/in/unnikrishnan-punnakkal-588aa429

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