Analyst Life Insurance

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AHMED TAGALSIR IBRAHIM TAHA Contact: + (966-**-***-**** / + (966-**-***-**** Email: *****.**.****@*******.*** Core Competencies:

Written & verbal communication Technical writing Mobile Application Analysis & Design Modeling techniques

& methods SQL Command Skills Application Development & Management Business Process Modelling Business Systems Analysis QA Planning Project Management and Delivery Client Relationship Management

Agile Methodologies Implementation Performance Optimization Strategic Planning Solution Delivery and Integration Enhancing System Productivity & Cost Control Use Case Modelling. AHMED TAGALSIR IBRAHIM TAHA, MCP, IIBA-AAC

Address: Kurais Road, Riyadh, KSA

Contact: + (966-**-***-**** / + (966-**-***-**** Email: *****.**.****@*******.***

BUSINESS / SYSTEMANALYST

Versatile and resourceful business and systems analyst with over 10 years of experience in spearheading various aspects of the IT projects for private and government sectors across KSA, including Bidaya Home Finance, Innovative Foods, Al Tammimi Group, Ministry of Commerce, Aseer Principality, Ministry of Defense, AL Tayyar Travel Agency and Saudi British Hospital. Highly proficient in processes analyzing, designing and monitoring, re-engineering and enhancing. Maintaining organization computer systems and procedures while providing appropriate information system solutions for efficient operations. Skilled in proving innovative ideas to implement system improvement, processes cycle time and control cost. Diligent professional with strong IT and analysis skills showcasing outstanding ability to work under deadline driven environment and deliver maximum performance.

Hands-on experience in Kastle Universal Lending System “Banking System”, SPAN System, SADAD System, Flow Lending Program, REDF Programs Integration, Yakeen Integration System, KYC Integration, Electronic Finance Contract System, A- Mizan Financial System, CRM System, Call Center System, HR and payroll system, Inventory system, Invoicing system, Archive system, NCR Aloha POS system, Oracle Fusion ERP, Mobile Applications Analysis & Design, Time attendance system as well as Smartsheet (project management module). PROFESSIONAL EXPERIENCE

Senior Business Analyst Wareef United Company, Client Bidaya Home Finance, KSA, Riyadh Jan2019 –Present

» Planning Project & Business Analysis Tasks.

» Conduct Workshops & One to One Meetings with the Stakeholders.

» Defining business requirements and reporting them back to stakeholders.

» Documenting current practices & conducts brainstorming session with stakeholders.

» Identify Assumptions, Project Risks and Recommend Business Solution.

» Prioritize requirements and create conceptual prototypes and mock-ups.

» Developing BRD and FSD documents.

» Communicates Requirements Document with Development Team & Negotiate the work Break down documents.

» Coordinate & Handover the Project to Development & Quality Assurance Team for Development & Testing.

» Monitoring and supporting the project with the development and testing stage.

» Reporting Project Requirement Progress & Activities.

Accomplished CR’s/Projects (Property Appraisal Workflow Re-engineering, KYC Automation, Finance Contract Automation, Bidaya Online Enhancement, Takaful Life Insurance, Off Plan Re-engineering, Promissory Notes Treatment, SADAD Integration, RMS - Virtual IBAN System, Customer Appointment, Cheque Request & Release, Anti Money Laundry, Discrepancy Queue Enhancement, REDF Al Mustashar Integration, Flow Lending Process Re- engineering, automated Underwriting auto Approval and Flow Lending CRM Integration. Business/System Analyst Shawarmer (Innovative Foods Company)KSA, Riyadh Aug 2016 –Jan2019

» Successful in restructuring, optimizing and implementing restaurant point of sales system using Aloha NCR System.

» Redesigning and implementing an effective project management system usingSmartsheet.

» Proactively involving in mobile app system requirement gathering, documentation and implementation while conducting software testing, such as testing scenarios and user acceptance.

» Preparing and maintaining various business process documents, providing necessary reports and recommending 2

AHMED TAGALSIR IBRAHIM TAHA Contact: + (966-**-***-**** / + (966-**-***-**** Email: *****.**.****@*******.*** improvement ideas to enhance operations of finance, HR, general admin, development, operations, franchising and quality department.

» Facilitating user manuals and BRD documents to team members along with steering remote system user training andsupport.

» Creating Business Requirements Documents (BRD) and System Requirements Documents (SRD) utilizing use case/user story approach.

» Collaborating with Department heads and technical development teams to elicit, analyze and document business and technical requirements.

» Creating Business Requirements Specifications and Technical Requirements (use cases, UML diagrams, data flow, screen prototypes, Business rules/polices, test scripts and acceptance criteria).

» Identifying, capturing, elicitation and documenting the business requirements as (BRS\SRS) with the ability to analyze requirements from a business perspective.

Programmer & Analyst Al-Tamimi Group (Masdar Al-Hayat)KSA, Riyadh Feb 2015 – Jul2016

» Developing and implementing effective HR and payroll system in a company comprising over 800 employees and 15 users in HR department.

» Performed systems study to stay abreast with the latest regulations while defining project goals.

» Monitored and frequently tested all systems in line with the agreed quality standards; determined system issues/faults and implemented necessary measures to resolve such issues.

» Designed and developed user guide documents, operation manuals and system documents.

» Facilitated end-user training and technical support along with providing technical support in handling systems.

» Maintained close communication with all internal departments and users, thus assuring smooth functioning of the systems and information technology life cycle in accordance with the set quality parameters.

» Successfully analyzed and designed HR and payroll system.

» Led and effectively executed the time and attendance system project in line with the applicable requirements. System Analyst AEIK Integrated Systems KSA, Riyadh Jun 2013 – Jan2015

» Effectively led, coordinated and defined business processes in alignment with the client systems; researched, analyzed and documented system and business requirements of client.

» Collaborated with the end-users and IT team members to document and support SDLC methodology while handling IT requests to accomplish project objectives.

» Communicated with various clients to determine their business requirements and accordingly delivery apposite technical solutions.

» Handled and resolved issues related to corporate systems in close conjunction with the other functional groups.

» Aligned software change requests with business objectives while adhering to change control process defined by the client.

» Conducted system test and prepared related reports, also managed disaster recovery for all database server.

» Collaborated with other project team members to accomplish the projects. System Analyst NSG EST,KSA Riyadh Apr 2012 – Mar2013

» Implementing effective HR and payroll system in a company.

» Handled and resolved issues related to corporate systems in close conjunction with the other functional groups.

» Aligned software change requests with business objectives while adhering to change control process defined by the client.

» Conducted system test and prepared related reports, also managed disaster recovery for all database server. System Analyst Al Mizan for computer programs EST, KSA Riyadh May 2011 – Feb2012

» Instrumental in implementing over 40 POS system while providing required technical support to end-users.

» Successful in analyzing, modifying, optimizing and implementing point of sales system.

» Successful in analyzing, modifying, optimizing and implementing medical lab system.

» Conducted system test and prepared related reports, also managed disaster recovery for all database server.

» Handled and resolved issues related to corporate systems in close conjunction with the other functional groups. IT Support Engineer Freelancer Job, Sudan Khartoum Jan2008 – May2011

» Successful in analyzing and implementing point of sales system.

» Performed technical support for the end users.

» Network and infrastructure installation and maintenance for internet café’s.

» Computer assembling and maintenance as well as windows OS, Antivirus and software package installation. 3

AHMED TAGALSIR IBRAHIM TAHA Contact: + (966-**-***-**** / + (966-**-***-**** Email: *****.**.****@*******.*** Dec 2008 – Jan2009

May 2007 – Jul2007

On-the Job Training Dar Consult for Structure & Planning Cities On-the Job Training Islamic Co-operative Development Bank EARLIER CAREER

EDUCATION

2003 - 2007 Bachelor’s in Computer Information Systems, Bayan College of Science and Technology, Khartoum, Sudan PROFESSIONAL CREDENTIALS & COURCES

» Agile Analysis Certification (IIBA-AAC) – International Institute of Business Analysis (IIBA) - 2020

» Business Analysis & Scrum Agile for Business Analyst 2018 - Udemy - 2018

» Certified Business Analysis Professional (IIBA -CBAP)–PDU’s Certificate – 2016

» Microsoft Certified Professional (MCP), Microsoft Corporation –2008 PERSONAL DETAILS

Date of Birth: 19th May, 1984

Nationality: Sudanese

Marital Status: Married

Languages: English and Arabic

Place of Birth: Athens (Greece)

References available on request

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