Customer Service Sales
Resume:
Karen Dixon
Experienced Lead Sales Representative with a demonstrated history of working in
the retail industry. Skilled in Food & Beverage, Retail, Hospitality Industry, Inventory Management, and Time Management. Strong sales professional with a High School Diploma focused in General Studies from Kirby High School. Virginia Beach, VA
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Lead Sales Associate
Virginia ABC - Virginia Beach, VA
January 2018 to Present
Assist management with daily activities, paperwork and regular store functions. Ability to process customer purchases using our point of sales system, perform general cleaning and organizing duties, stock shelves and displays neatly to maximize visibility and sales. Assists customers with problems or concerns, processing returns and Exchange when necessary. Contacts other locations if our location doesn't have a product. Participates in taking store inventory counts according to company guidelines. Ability to handle cash accurately and make correct change. Maintain security of all cash and checks received. Ability to use credit cards. Ability to efficiently multitask to complete daily tasks. Substantial organizational skills. Accelerated customer interactions to increase sales and business. Use technology applicable to my position and to successfully complete daily responsibilities. Work in a team environment requiring professional and effective communication skills. Maintaining a pleasant, friendly, cooperative
attitude with customers, co-workers, and supervisors. Thorough experience as a store associate and customer service representative. Receives merchandise and assists with unloading trucks. Adheres to and upholds company policies and procedures. Considerable usage of electronic point of sales system and scanning equipment. Works in a safe manner.
Server
Applebee's - Virginia Beach, VA
May 2017 to October 2017
Dedicated to ensuring customer service satisfaction by remaining accessible and friendly. Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues. Superior customer service skills with a talent for quickly resolving issues prior to escalation. Through knowledge of menu offerings, including special food, spirits, and wine pairings. Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders. Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service. Continually visited guest tables to promote inviting and attentive service. Provided direct assistance to bartenders and dining room staff. Regularly handled high volumes of customers. Welcomed guests as they arrived in the dining room. Bussed tables. Set up payments using our POS system. Ensured the restaurant was kept clean and sanitary. Collect payments and balance transactions with receipts. Responsible for money handling and making change. Deli Clerk
PMS Deli - Virginia Beach, VA
August 2016 to April 2017
Assisted customers by taking and filling orders. Performed checking duties with an emphasis on providing friendly, courteous customer service. Assisted in making sandwiches, sides, and desserts. Providing assistance by responding to customer questions in an effective and efficient manner. Worked with continuous interaction with customers and coworkers in a fast paced environment. Mental alertness to ensure safe, accurate, completion of work activities and to do repetitious work accurately. Wait on customers and counter promptly and cheerfully. Greet customers and provide them with superior quality foods. Make a clean, neat, and friendly impression on customers. Ensured the dining room was kept clean and sanitary with napkins and condiments stocked. Responsible for performing all job duties and responsibilities safely and accurately with honesty and integrity. Education
High school or equivalent in Cosmetology
Kirby High School - Memphis, TN
August 1999 to May 2002
Skills
• Customer Service (10+ years)
• Server (10+ years)
• training (4 years)
• Sales
• POS (10+ years)
• Organizational Skills
• fast learner
Assessments
Bartending — Expert
December 2019
Understanding, pouring, and mixing drink orders.
Full results: https://share.indeedassessments.com/share_to_profile/ e4b056b87ad295aef4e497ebc723f1e7
Server — Proficient
December 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: https://share.indeedassessments.com/ share_to_profile/6e0ce3ae3f06d89f5a831c679c84204deed53dc074545cb7 Personality: Sales Fit — Proficient
December 2019
Assesses personality traits that are important for sales roles. Full results: https://share.indeedassessments.com/share_to_profile/ c6e4b0b333365776202eb13820097f4ceed53dc074545cb7
Supervisory Skills: Directing Others — Highly Proficient December 2019
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: https://share.indeedassessments.com/share_assignment/t4oadmjpdtn-osc4 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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