Customer Service Legal Assistant
Resume:
MEGAN
LAFOLLETTE
***************@*****.***
LINKEDIN.COM/IN/MLAFOLLETTE
OBJECTIVE
Outgoing, hardworking, and
experienced professional looking to
bring my experience in customer
service, my knowledge of process
and organization, and my passion
for politics and the law to your
organization..
EXPERIENCE
KENTUCKY BOARD OF NURSING
Executive Secretary to General Counsel
June 2018 – Present
■ Serve as the Docket Coordinator for the Board. Proofs, edits, distributes, and files legal correspondence and documents for active cases brought before the Hearing Officer.
■ Responsible for maintaining and distributing all case related paperwork, including hearing transcripts and recommended orders, to Board members for their review.
■ Provides administrative and clerical support to General Counsel including, but not limited to, open records request, media requests, and RegWatch list maintenance.
CHEVRON LUBRICANTS
Global Marine Customer Service Representative
Oct 2017 – June 2018
■ Support the area account managers in providing world-class customer service to our global customer base by placing orders, researching inquiries, and providing data useful in evaluating the customers’ needs.
■ Promptly respond to general inquiries from internal business areas and external business partners through email, phone calls, and fax.
■ Research and correct all billing issues associated with marine orders. Use Salesforce and SAP to insure all customers are appropriately invoiced and correct any mistakes.
■ Primary US resource for testing all system changes related to global marine customer service in Salesforce Lightning. SKILLS
● Strong attention to detail
● Excellent verbal and written
communication skills
● Proficient in Microsoft Office
Suite
● Knowledgeable in PL/SQL
Developer
● Award winning accuracy and
quality ratings in all industry
fields
● Excellent reflective listening
skills
● Passionate team player
UPS SUPPLY CHAIN SOLUTIONS
FDA PROCESSOR
Jul 2014 – Sep 2017
■ Review and assess for accuracy all shipment documentation that is required by federal law.
■ Review work volume queues to determine what steps need to be taken each shift to maintain service-levels.
■ Identify and submit required documentation, and communicate with FDA Officers regarding any priority shipments that require immediate attention.
TARIFF CLASSIFICATIONS SPECIALIST
Jul 2013 – Jul 2014
■ Last touch point for documentation being submitted as record for import and insuring that all federal trade guidelines were followed per partner government agencies.
■ Prepared and submitted entries to Customs and Border Patrol using the Automated Commercial Environment (ACE)
HUMANA
PROJECT ANALYST
Aug 2009 – Dec 2011
■ Proficient in all requirements of company, industry, and federal guidelines.
■ Utilized knowledge to provide the best solution for the customer while keeping the company’s best interest in mind.
■ Primary resource for testing all system changes related to pharmacy rework. Ran all User Acceptance Testing conference calls and aligned all projects from Vision and Scope to Implementation.
2
CUSTOMER SERVICE SPECIALIST
Aug 2007 – Aug 2009
■ Quickly and correctly resolved member, provider, and agent issues and inquiries via phone calls and emails with a personal goal of always having a one-call resolution.
■ Always looking for the opportunity to build team members, was often asked to walk the floor and offer support where needed.
■ Assisted in training and developing new associates during their training and nesting periods.
EDUCATION
EASTERN KENTUCKY UNIVERSITY
Associates Degree in Paralegal Studies
I am working to complete my degree by December 2020 MURRAY STATE UNIVERSITY
Bachelors of Independent Studies
I have completed over 75 hours of coursework.
VOLUNTEER EXPERIENCES
● I am an active PTA member at my children's school where I chair the Movie Night committee as well as a volunteer at several school-wide events.
● I am also an active member in my parish’s social justice outreach activities.
3
REFERENCES
Nathan Goldman
General Counsel
Kentucky Board of Nursing
********@**.***
Michele Janosek
Account Manager
Chevron
********@*******.***
4
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