Customer Service Office Assistant

ISABEL M. HOLYFIELD

304-***-**** e-mail: *********.********@*****.*** Sacramento, CA

Professional Summary

Experienced customer service, administrative and patient care professional with experience in private patient care, professional pre-school and child care center and customer service in restaurant settings. Customer service experience, administrative office management, childcare center management, restaurant hostess and wait service, cash receivables and cash drawer reconciliation. Dynamic problem solver with a strong work ethic and team pride. I am actively seeking new opportunities for career development, knowledge progression and continued growth in a dynamic organization.

Seeking a position in a growing organization where I can join a strong team and utilize my experience and background to the fullest extent.

Creative and adaptive, developing unique solutions to a variety of challenges.

Excellent communication skills utilized with diverse audiences including oral communication, written communication.

Areas of expertise include:

Customer service in retail, administrative and restaurant environments.

Adaptable and resourceful in high pressure situations.

Experienced in computer usage to include computerized cash registers, typist (40 WPM) and proficient in Microsoft office programs.

Education

2020 Student, General studies, American River College, Sacramento, CA

2019 Graduate, Robert C. Byrd High School, Clarksburg, WV

Volunteer Experience

2016-2019 Volunteer-Louis A. Johnson VA Medical Center, Voluntary Service Clarksburg, WV

2015-2019 Volunteer-Sunday school & after school programs-Church of God, Clarksburg, WV

Professional Experience

McDonald’s Restaurant Sacramento, CA

Cashier, Lobby maintenance Oct 2019 - present (PT, 32hrs)

•Responsible for Opening and Closing Restaurant and receiving payments for orders at counter and drive through window.

•Manage the expectations of guests in relation to timeliness and quality of food being prepared and served.

•Ensure simultaneous preparation of orders for counter and drive through service in professional manner.

•Accuracy and detail on all customer orders taken.

•Performed lobby and table checks for 10 tables, operate beverage machines and food warmers and stock supplies.

•Operate brooms, mops, cleaning solution dispensers.

Dairy Queen, L.L.C. Salem, WV

Cashier, Cook, Lobby Maintenance Sep 2018 - Dec 2018 (PT, 24hrs)

•Responsible for Opening and Closing Restaurant and receiving payments for orders at counter and drive through window.

•Manage the expectations of guests in relation to timeliness and quality of food being prepared and served.

•Ensure simultaneous preparation of orders for counter and drive through service in professional manner.

•Accuracy and detail on all customer orders taken.

•Performed lobby and table checks for 8 tables, operate beverage machines and food warmers and stock supplies.

•Operate brooms, mops, cleaning solution dispensers.

Noah's ark of learning bridgeport, WV

Early childcare, Office Assistant April 2018-Aug 2019 (PT, 20hrs)

Work with school age children during before school and after school hours.

Craft, teach, and play with toddlers and infants, multiple ages of children.

Sanitize and re-stock supplies for classroom at end of day and provide first aid.

Receive and process clients monthly bill payments.

Stock center with weekly supplies.

Conduct all work in compliance with WV state licensing requirements

McDonalds Restaurant Clarksburg, WV

Food Service, Cashier May 2017 - Jan 2018 (PT,32)

Responsible for Opening and Closing Restaurant and receiving payments for orders at counter and drive through window.

Manage the expectations of guests in relation to timeliness and quality of food being prepared and served.

Ensure simultaneous preparation of orders for counter and drive through service in professional manner.

Accuracy and detail on all customer orders taken.

Performed lobby and table checks for 10 tables, operate beverage machines and food warmers and stock supplies.

Operate brooms, mops, cleaning solution dispensers.

Home Care Aid & Attendance Clarksburg, WV

Personal Care Aid (PCA) Aug 2013 - Sep 2018 (PT, 20)

Performed sitter duties for elderly home bound patients.

Operated assistive devices such as walkers, wheelchairs, Oxygen tanks & masks, nebulizers, Bed and chair lifts.

Cleaned and sanitized living areas and rotated medical support stock on shelves.

Prepared food and beverages and assisted feeding and drinking for Alzheimer patient.

Performed physical therapy and memory exercises.

Provided respite care for family members to attend appointments and Church services.

References

Professional

Amanda Brownwood 916-***-**** (Current shift manager)

Lisa Pettrey 304-***-**** (Previous employer)

Personal

Chauna Bucklew 304-***-**** (Family friend)

Jessica Williams 626-***-**** (Family friend)

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