Subhashini

SFDC Developer/Admin

Email: adegr3@r.postjobfree.com

Ph #: 636-***-****

PROFESSIONAL SUMMARY:

Salesforce professional with around 6 years of work experience in Salesforce technologies: Sales Cloud, Service Cloud and Force.com Platform.

Experience in implementation & Integration experience on Salesforce.com using Apex Language (Classes, Controllers & Triggers), Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce Pages, Custom Tabs, Analytic Snapshots and Dashboards.

Good Knowledge on Sales Cloud, Service Cloud and Apex Programming on Force.com Platform.

Experience in building Custom Applications that includes Administration, Configuration, Implementation and Support experience with Salesforce.com platform.

Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.

Expertise in developing Apex classes, Controller and Triggers on Force.com platform to customize application according to the functional needs.

Highly skilled in Salesforce.com (SFDC) development and implementation.

Experience in all the phases of Software Development Life Cycle (SDLC) from analysis to maintenance in both Waterfall and Agile models.

Expertise in Salesforce Setup activities, Configuration, Administration, Customization, Mapping, Data Migration and Integration of Saleforce.com applications and good experience in Lightning.

Proficient in customizing standard objects like Account, Contact, Lead, Opportunity, Case and Campaign as needed.

Extensive Experience in creating Roles, Profiles, Page Layouts, Record Types, and Assignment rules, Workflow Alerts and Actions, Approval Workflows, Reports, Dashboards, Outbound messaging.

Expert in developing Custom Applications, Custom objects, Custom fields, Custom Tabs, Custom components and Role based page layouts.

Profound understanding of Security and Sharing Rules implementation at object, field, and record levels

Profound knowledge in using Lightning components and Lightning Builder for Salesforce1.

Proficient in Salesforce.com SFA, Visualforce, Force.com Apex Classes, Apex triggers, SOQL, and SOSL, Force.com API.

Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

Extensive experience on working with custom objects, custom fields, Pick-list, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, custom Tabs, custom reports, report folders, report extractions to various formats.

Experience in working with Eclipse Ability to write SOQL, SOSL queries across multiple objects within the SFDC database.

Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.

Hands on Experience of Salesforce Web Services API like REST, Bulk & SOAP.

Experience working with Deployment Tools like Force.com IDE, Change Sets, and ANT based Migration Tools and Salesforce.com Sandbox environments.

Extensive Experience in Salesforce Integration with in house legacy systems using Web services API like REST, Bulk and SOAP and third-party tools like Cast Iron and Informatica-on-Demand.

Experience with managing the complex Data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, working with different aspects of Web Services (XML, WSDL, SOAP,REST, SSI) & web integration with SDFC.

Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.

Proficiency in administrative tasks like Creating Roles, Profiles, Users, Permission sets Email Services, Page Layouts, Workflow Alerts, Actions, Reports, Dashboards, Task, Actions and Approval Processes.

Experience in working with Force.com Standard Objects Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.

Sound knowledge of object oriented design and MVC architecture.

Worked with global cross functional teams and led Onsite and off-shore model projects as an Onsite Coordinator.

Proven ability to rapidly analyze challenges by thinking strategically and by delivering technical solutions improving margins, revenues and workplace productivity.

Technical Skills:

Platform & Cloud

Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Apex Web Services, Analytic Snapshots, Custom Objects, Sales cloud, service cloud, marketing cloud, e-commerce cloud data extensions, etc

Salesforce Technologies

Visual Force (Pages, Component & Controllers), Triggers, Apex Classes and Test Classes, Validation Rule, Workflows, Approval process, Dashboards, Custom Report Types, Batch and Scheduled Apex, Lightning components, Custom Settings, Anonymous Apex, Change Sets deployment, Bulk, SOAP, REST API’s, Integration, Lead Management, contact, data extractions, continuous integration

Salesforce Tools

Data Loader, Eclipse, Force.com Excel Connector, Various platforms. Platform (Sandbox and Production), Force.com Migration Tool, CPQ.

Operating System

Windows, Unix

Professional Experience:

Client: FeraDyne Outdoors, Superior, WI Sep 2019 – Till DateRole: Salesforce Developer/Admin

Responsibilities:

Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.

Implemented Marketing Cloud with Sales Cloud. Customized Automation Studio, Email Studio, Data Extension and Customer journey as per the business requirement.

Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.

Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.

Supporting Marketing team with daily dashboards and reports analytics using Marketing Cloud.

Designed and Developed Dashboard to monitor case activities based on geography.

Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.

Integrated external financial systems for synching data in Salesforce.

Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.

Involved on creating Lightning Pages inside Lightning community Builder.

Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.

Created Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.

Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura framework.

Experienced in migrating the standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities and custom objects in standard experience to lightning experience.

Created many Lightning Components and Server-side Controllers to meet the business requirement.

Designed, implemented and deployed the Custom objects, Custom tabs, Page layouts, Components to match the functional needs of the application

Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Featured key promotions and other offerings within the CPQ tool.

Implemented Apex Extensions to customize the standard buttons on Lead, Account, Contact and Opportunity objects.

Developed robust Lightning Pages using aura framework and placed them on the community builder.

Added Lightning Component to Lighting Pages and Record Pages and worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.

Used Lightning Out to compose components on a Visualforce page, and integrated between components on the client side with JavaScript and Lightning Events.

Created new components in Lightning to add functionality to existing Visualforce pages using Lightning Out.

Worked on Salesforce Lightning Process Builder to easily automate Business Processes.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Used Lightning process builder for visualizing and creating automated business processes.

Created Scheduled and Batch Apex jobs based on the business requirements.

Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.

Used Salesforce1 Simulator during the development to test if the lightning components work properly on the mobile device.

Used Sforce.one for managing navigation and built custom Visualforce components with jQuery Mobile and AngularJS.

Used Salesforce Lightning Inspector to debug the lightning components during the development process.

Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.

Was solely responsible for writing web services using REST services to get real-time data from an external SQL database to show on internal Visualforce and Lightning pages.

Environment: Sales Cloud, Salesforce.com platform, Marketing cloud, Lightning, Lightning Process Builder, Lightning Inspector, Lightning Out, Apex, Workflow & Approvals, Triggers, Reports, Custom Objects, SOQL, SOSL, CPQ, Custom Tabs, Email Services, Security Controls, Sandbox data loading, REST services.

Client: Progressive Ozark Bank, Salem, MO Jan 2018 – Aug 2019

Role: Salesforce Developer/Admin

Responsibilities:

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.

Implemented Marketing Cloud and worked with entities Campaign, Campaign Influence, Leads and Contacts.

Designed, Developed & deployed various APEX Classes, Triggers, Test methods, Visualforce pages & also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.

Involved in deploying the AppExchange applications and integrating with third party applications.

Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.

Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.

Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.

Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.

Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.

Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.

Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.

Used the Java Ant for testing and migrated the code to the deployment instance after testing.

Designed various types Email templates for auto response to customers.

Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.

Environment: Salesforce.com, Force.com, Marketing Cloud, Apex Classes, Triggers, Controllers, Visualforce pages, Custom Objects, Records, Page Lay outs, Roles, Work flows,, SOSL, SOQL, Sales Cloud, Service Cloud, Cast Iron, Dash Boards, Data Loader, Data Migration and Windows.

Company: DigitechInsights, Hyderabad, India May 2014 – Sep 2016

Client: Kin Insurance

Role: Salesforce Developer

Responsibilities:

As SFDC developer interacted with various business areas to gather requirements and develop data model to suit complex business needs

Customized standard sales force objects like opportunity, contact, accounts, products, price books, case management, solutions

Created pick lists, dependent pick lists, lookup relationships, record types, formula fields.

Used data loader and scheduling tools to automate bulk data loading to keep systems in synch with legacy systems

Mainly worked with Lead Management in SFDC.

Worked on Email handling requirements for assigning the leads to Agents.

Worked on Apex Classes and Pages to make enhancements on the existing functionality.

Created custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities.

Created Page Layouts for various profiles to make the CSS people comfortable for inputting data into the CRM from customers.

Implemented Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.

Developed Reports and Dashboards, validation rules, formula fields for the application.

Developed and configured Custom Reports to planning monthly, quarterly and annually and for forecasting.

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Implemented Web-to-Lead and converted Lead to Custom Client Object (aka Account object). Maintained system interface diagrams and functional designs.

Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.

Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.

Developed VF pages and associated Apex classes to allow the customers to register, login and submit their service requests which are resolved by CSS people.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Workflow & Approvals, Email Services, Security Controls, Eclipse IDE Plug-in.

Company: Skye IT Solutions Pvt Ltd Hyderabad, India Jan 2013 – Apr 2014

Role: Salesforce Admin

Responsibilities:

Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert

Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.

Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.

Developed field & page layout customization for the standard objects like Account, contact, Leads.

Created Reports and Dashboards as per the customer requirements.

Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.

Worked on Record Types, Validation Rules, Triggers and Page Layouts.

Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.

Working with Operations Manager and users to determine business requirements, provide administrative support and design /implement solutions in Salesforce.com CRM.

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services Security Controls, Windows.

EDUCATION: Master’s in MBA.

References: Served upon request.

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