Manager Customer Service

Salvatore DiLeonardo **** Park Ave. Merrick, NY **566

***********@*****.*** Cell: 347-***-****

Work Experience

MOSCOT Plainview, NY March 2017 – January 2019

Director of Operations and Warehouse

Responsible for Major Project- implementation of ERP System SAP B1 and WMS Produmex

Hands on Project Management of full Warehouse Move and facilities/services setup.

Directed North America Warehousing Operations – Pick & Pack, Shipping, Receiving, QC, Put-away

Managed NA Warehouse held Inventory, inventory counts and Product Locations

Worked with Global Planner to assess current and future planning of inventory.

Streamlined AR and AP processes with operations activities

Handled communications of AR collection efforts for escalated situation for Global Distributorships

Managed Facility operation and all related service contracts

Directed Customer Service to Global Distributors

Directed Allocation and Fulfillment for all channels of trade – Ecommerce, Retail, Wholesale/Distributors

Head of Import Compliance - assuring adherence with CBP and FDA regulations.

Head of Customer Compliance - Vendor and Routing Guides, Chargeback Disputes

Prepared Export and Import Documentations as Needed – SLI, COO, BOL, Drop Ball Certificate

Managed Fulfillment to Distributors from 3PL’s in EU and HK.

Managed EDI Intertrade Catalogue and EDI Transmissions- ASN (856) Invoice (810)

Institute ongoing Training to Warehouse staff, documenting processes and instating controls.

Managed carrier services (Freight Negotiations, Account Executive relations, billing disputes.)

Eddie Borgo New York, NY May 2016-September 2016

Logistics Manager

Managed All Logistics, Inventory, and Operations modules of ERP RLM

Manage Import/Export of brand and private label products

Provided customer service for RA/RTV service requests from customers

Provided customer service to Ecommerce and Wholesale channel of trade customers

Processed EDI Purchase Orders (850), Pick and Pack (ASN), and Invoice (810)

Manage wholesale and ecommerce order fulfillment at 3PL warehouse

Managed UPC Catalog and ticketing

Managed inventory of finished goods and Packaging supplies

Cadogan Tate Brooklyn, NY July 2014-February 2015

Warehouse Manager

Manage property receiving processing and conditioning inspection

Manage warehouse workflow of receiving, put away, picking, and releases/shipping

Organize staff and orders to execute loading and unloading of trailers and containers.

Coordinate with Client managers and dispatch daily to meet operational goals

Instruct and enforce implemented OSHA compliance procedures

Alexis Bittar LLC. Brooklyn, NY February 2006 - August 2013

Shipping and Receiving Manager

Logistics lead in the Implementation of ERP Infor Visual

Managed adherence to customer routing and vendor compliance standards.

Submitted Chargeback disputes and instated processes to eliminate any potential reoccurrence

Implemented procedures to streamline departmental and interdepartmental objectives.

Managed Inventories of Jewelry, packaging, displays, and show supplies.

Managed Warehouse workflow- picking, packaging, shipping, receiving, and put away.

Prepared packing lists and invoices for customer orders.

Processed EDI documents - UCC-128, ASN (856) and Invoices (810) to our EDI compliant partners.

Prepared trade documents and airway bills for international shipments.

Managed import with US Customs Compliance (CBP) and Fish and Wildlife (FWL)

Provide ad-hoc reports as requested by Senior Management

Negotiated rates and approved billing for logistics service and packaging/office vendors

John Hardy, New York, NY June 2003 - August 2005

Shipping Coordinator

Process packing lists, ASN, and UCC-128 label through ERP system Traverse

Coordinated with customs broker and freight forwarder for clearance and delivery of goods.

Inspected accuracy of picked orders prior to packaging for shipment to customers.

Securely packaged orders and enclosed/affix corresponding documents and labels.

Created UPS, FedEx, DHL, Brinks USPS labels and Bill of ladings for domestic and international shipments.

Created UCC-128 labels; Process and transmit ASN (856) and Invoice (810) through the ERP system for EDI orders.

Completed trade documents for international shipments

Received, refused, logged, distributed and put-away of deliveries

Quality Controlled returned merchandise and placed into stock location

Performed Cycle count of inventory locations.

Order and maintain shipping supply stock to meet upcoming order schedule

Education

Long Island University, Brooklyn, NY Psychology Sept 2000 - May 2003

John Dewey H.S., Brooklyn, NY Diploma Sept 1996 - May 1999

Certifications

CLTD Certified in Logistics, Transportation, and Distribution Issued October 2019 - ASCM

Skills

EDI, Domestic/International shipping, Warehousing Management, Inventory Management, Lean Management

Programs

SAP B1, RLM, Infor-Visual, Traverse, QuickBooks, Excel, Word, Outlook, Power Point

Languages

English, Italian

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