Customer Service Manager
Resume:
MAURICE TURNOR OFOSU
CURRICULUM VITAE (CV), ****
Post Office Box 1746
Teshie, Estate
Accra – Ghana
Tel. +233 (0-596******
Email: adegpi@r.postjobfree.com
Personal & Family Details
Date of birth : May 7th, 1980
Place of birth : Accra, Ghana
Nationality : Ghanaian
Language : English, Ga & Twi
Marital status : Married
Preamble
A business executive and Media personnel by profession and also hold BA Honors in media and communication, from the Teesside University, United Kingdom (UK) and formal worker of Asempa fm, and the Managing Director for Napmaur Media Consult.
PERSONAL PROFILE
Intelligent, smart, self-motivated and oriented individual, hardworking, ready to work for long hours with or without supervision, effective team player, able to cope with people's pressures.
A good communicator who is able to interact effectively with other people. Good team player and able to use own initiative to achieve company objectives. Highly organized and able to prioritize workloads and meet deadlines. A fast learner willing to learn and develop new skills.
SKILLS AND ABILITIES
Able to work with a team
Proactive individual with Microsoft Office skills, Internet and E-mail
Able to work under pressure
Able to prioritize workload
SEMINORS & WORKSHOPS NOV. 2009
Executive Management Training & Human Resource Development
Banking Records & Procedures
•Handling cheques & basic banking documents
•Introduction to investment instruments
•Banking codes of ethic
•Principles of banking
•Electronic banking
EMPLOYMENT HISTORY
GHANA NEWS AGENCY HEAD OFFICE ACCRA JULY 2016
SALE EXECUTIVE/ CONSULTANT
ASEMPA FM (94.7) Accra (Ghana)
Talk Show Host
Financial Literacy Foundation (FLF) Ghana
Project Coordinator/ Communication Manager 2010 - 2011
Golden Star FM (89.3MHz) Agona Swedro C/R (Ghana) JAN 2010
Talk Show Host
Pink FM (96.9) Kasoa (Ghana) Jul 2009 – Oct 2009
Talk Show Presenter
Eastern FM (105.1MHz) Koforidua (Ghana) May 2009 – Jul 2009
Talk Show Presenter
YES FM (102.9) Cape Coast (Ghana) Jan 2009 – Mar 2009
Talk Show Presenter
Tesco Stores Plc Ware, SG12 9EE, UK May 2005 – Jan 2009
Personal Assistant
Assist the duty manager
Responsible for team training
Price integrity, customer care, advertising and marketing
Radio Focus (SPECTRON) UK Jun 2007 – Dec 2008
Morning Show Presenter
WBLS Radio UK Dec 2008 – Jan 2009
Maurice one on one presenter
Frekofd Ltd, Edmonton, LDN N18 UK Jan 2006 – Nov 2008
Telesales operator
Calling prospective customer
Arranging appointments
Advertising new products and special offers
Handling databases
Dealing with customer complaints and enquiries
Guiding new canvassers
Reclamations Ollerton Ltd, Meadows NG2 UK Sep 2004 – Nov 2006
Customer service Assistant
Assisting customers with product selection
Dealing with customer complaints and enquiries
Operating tills
Issuing refunds
Stock replenishment
High Street Lodge Ltd Jan 2005 – Jan 2006
Care manager
Day to day running of the care home
Client standard
EDUCATION AND TRAINING
United Nation Institute for Training and Research Oct 25, 2019
Climate Change International Legal Regime
United Nation Institute for Training and Research Oct 25, 2019
Gender and Environment
The Hong Kong Jockey Club Charities Trust Sept 10, 2019
D10-1 Certificate in Foundations of Food Security
The Hong Kong Jockey Club Charities Trust Sept 9, 2019
D11-1: Certificate in International Humanitarian Law
United Nations Public Administration Network Aug 24, 2019
Strengthening Africa’s Public Sector Human Resource Management
United Nations Public Administration Network Aug 24, 2019
Certificate in Citizen Engagement and Preventing Corruption
United Nations Public Administration Network Aug 24, 2019
Certificate in E- Government Uptake: The Demand Side of the Equation
United Nations Public Administration Network Aug 24, 2019
Certificate in Fundamentals of the UN E- Government Survey
United Nations Public Administration Network Aug 22, 2019
Certificate in Decentralized Governance
United Nations Public Administration Network Aug 22, 2019
Certificate in E – Government Interoperability
United Nations Public Administration Network Aug 17, 2019
Certificate in Open Government Data for Citizen Engagement
United Nations Public Administration Network Aug 16, 2019
Certificate in Knowledge Management in Government Organization
United Nations Public Administration Network Aug 16, 2019
Certificate in Corruption Prevention
United Nations Public Administration Network Aug 16, 2019
Certificate in Strategic Intelligence
United Nations Public Administration Network NOV. 2017
Certificate in HR Managers Development
United Nations Public Administration Network AUG. 2014
Certificate in Strengthening Africa's Public Sector Human Resource Management
Corporate excellence consulting (GH) Nov. 2009
Certificate in professional development
Teesside University (UK) Sept 2004 – 2007
BA Honors in Media & Communication
Darnley career academy (UK) Oct 2004 – Nov 2007
Diploma in Travel and Tourism
Accra polytechnic (Ghana) Sept 2001 – Oct 2004
Higher National Diploma (HND) In Marketing
Aggrey Mem. College Cape Coast May 1997 – Jun 1999
Business management, Bus Maths, English
Economics, mathematics, science
Field Engineers J. H.S Teshie Camp Accra Jul 1994 – Jul 1996
Basic Education Certificate
INTEREST AND HOBBIES
I enjoy reading, surfing the internet, travelling, playing tennis, swimming.
REFERENCES
Archibald Cole craft-Peters
CEO YES FM
+233(0)244021320
Lawyer Moses Foh - Amoaning
Law Lecturer at Ghana Law School
Accra
+233(0)248510468
Contact this candidate