Customer Care Manager
Resume:
Shanta Brock
*** *. ******* *** *************, NJ
*********@*****.***
Objective:
Seeking new opportunities that will offer strong career development, advancement in income position and job security. To professionally and courteously utilize skills, knowledge, integrity, and experience to enhance the responsibilities where my abilities and skills can be fully utilized.
Key Qualification
-Written and Verbal communication
-Discreet, accurate handling of confidential information
-Developing and maintaining recordkeeping systems to improve data accuracy and efficiency.
-Computer Microsoft Office Suite, Database, HTML, HMIS, Microsoft Front Page, Spread Sheet, Windows & Antivirus
Employment
Atlantic City, New Jersey
Catholic Charities February 2019-2019
Case Manager
-Responsible for delivering case management / counseling services for clients and families.
-Counsels and aid individuals and families requiring agency assistance.
-Maintains clients records and completes required documentation according to agency and accreditation standards.
Atlantic City, New Jersey
Atlantic County Family Human Service Specialist August 2017 -2019
Clerk
-Review information on forms applications and other financial assistance documents.
- Collect, review and record data and information to evaluate the clients need for support.
-Consult with supervisor to discuss issues related to a client’s eligibility
Atlantic City, New Jersey
Sources For Teachers November 2013- Present
Paraprofessional
-Assist in the educational and social development of students under the direction and guidance of the facilitator and classroom teachers.
-Also assist in the implementation of (IEP) and monitor their progress.
-Work with other professional, such as speech therapist, social workers, occupational and physical therapist.
Atlantic City, New Jersey
Resorts Casino
Customer Care Rep May 2012- July 2014
-Answering/ Directing multiple telephone lines
-Preparing monthly/ quarterly state statistical reports
-Filing, Faxing, Typing, & Coping
Education
Atlantic Cape Community College, Mays Landing, NJ June 2016
Associate in Science
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