Instructional designer, training specialist
Resume:
Lakisa R. Leake
*****.******@*****.***
EDUCATION:
North Carolina A&T State University Greensboro, N.C
Masters of Science-Adult Education (Training and Development)
December 2011
Winston-Salem State University Winston Salem, NC
Bachelors of Arts-Mass Communications
December 2005
TECHNICAL SKILLS:
Microsoft Office Suite (PowerPoint, Excel, Word, Access), WebEx, Articulate, Lync
EXPERIENCE:
Creative Group Charlotte, NC 2020-present
Instructional Designer (Contract)
Conducts needs assessment by working with product owners/SMEs to collect information pertaining to work procedures, workflow, and safety protocol.
Develops training curriculum and support materials (i.e. ILT manuals -Participant & Facilitator) using ADDIE model to support Distribution Linemen operations and Customer Delivery groups.
Serves as project lead for development of training strategy for emergent projects using training charters and storyboard templates.
Develops and facilitate train the trainers for special training projects.
Develops e-Learnings using Articulate Storyline 360.
Manages and uploads SCORM packages in LMS.
Assists with updating project status report database and developing plan to implement training initiatives.
Meridian Technologies (Duke Energy) Charlotte, NC 2019-2020
Instructional Designer/Technical Writer-Contract
Conducted needs assessment by working with product owners/SMEs to collect information pertaining to work procedures, workflow, and safety protocol.
Developed training curriculum and support materials (i.e. ILT manuals -Participant & Facilitator) using ADDIE model to support Distribution Linemen operations and Customer Delivery groups.
Served as project lead for development of training strategy for emergent projects using training charters and storyboard templates.
Developed and facilitate train the trainers for special training projects.
Developed e-Learnings using Articulate Storyline 360.
Managed and uploaded SCORM packages in LMS.
Assisted with updating project status report database and developing plan to implement training initiatives.
Inovalon, Inc. Charlotte, NC 2018-2019
Instructional Designer
Conducted needs assessment by working with product owners/SMEs to collect information pertaining to work procedures, workflow, and reporting needs-using existing content if available and job narratives to create content from scratch.
Determined system utilization requirements through research and testing systems.
Developed training curriculum and support materials (i.e. ILT manuals -Participant & Facilitator, Job Aids) using adult learning theories to support field operations and enterprise initiatives (contact center, field support representatives, nursing staff).
Served as project lead for enterprise initiatives by reporting out project statuses on training affected initiatives as well as developing training strategy for projects.
Developed and facilitate train the trainers for special training projects.
Developed eLearnings for various audiences using Articulate Storyline 2.
Managed and uploaded SCORM packages in LMS system.
Assisted with updating project status report template and developing plan to implement training initiatives.
Responsible for reviewing and updating Operation SOPs and procedure manuals.
Optum Healthcare (UHG Subsidiary) Remote (Charlotte, NC) 2017-2018
Technical Writer/Instructional Designer-Contractor
Conducted needs assessment by working with product owners/SMEs to collect information pertaining to work procedures, workflow, and reporting needs.
Determined system utilization requirements by research and testing systems.
Developed training curriculum and support materials (i.e. Job Aids) using adult learning theories to support implementation of new electronic medical record system.
Conducted training classes by presenting job-specific, company-specific software applications.
Researched and tests systems to determine system utilization requirements.
Develop eLearnings for various audiences using Storyline 2.
Managed & coordinated participant registration in LMS (Learnsource).
Translated IT developed content into user friendly formatting for system release notes.
United Healthcare Global Towson, MD 2015-2016
Operational Trainer/Technical Writer
Responsible for planning, scheduling, supporting and facilitating training programs for over 100 associates in the emergency response call center (face-to-face, virtual, WebEx).
Assisted with operational decisions concerning daily center operations.
Reviewed current training documentation and updated technical procedures and training manuals.
Supported system integration through business process workflow planning.
Responsible for translating operation procedures into training content using adult learning theories for online development of modular certification process for case management elevation.
Developed on-demand online training modules for teammates using LMS-(Learnsource).
Delivered new hire onboarding, operation and continuing education training programs.
Managed & coordinated participant registration in LMS.
SunTrust Bank Laurel, MD 2013-2014
Training Specialist-2
Responsible for planning, scheduling, and conducting training programs for bank operations throughout the enterprise.
Responsible for meeting delivery standards, and ensuring that all tracking and
measurement occurs through end of course evaluations.
Organized and facilitated training for multiple programs, including some intermediate level programs, professional development, and systems upgrades.
Delivered trainings using adult learning theories in various session types: Face-to-face, virtual, conference calls.
Served as subject matter expert for focus groups for training revision.
Supported the training department through updating training materials and support resources.
Responsible for coaching teammates throughout training and completing training performance reports to managers.
Capital One Bank Laurel, MD/South Farmingdale, NY 2011-2013
Sr. Learning Associate
Responsible for ensuring the learning environment and resources support learner needs by preparing for and conducting courses.
Coached associates and assesses associate understanding of information ensuring
foundational skills have been grasped.
Reviewed training course trends, identify opportunities / recommendations for
enhancement and provide feedback to management and content development teams.
Provided training through multiple delivery methods using adult learning theories (i.e. classroom, online, live meeting, conference calls, etc).
Supported the gathering of participant training metrics to allow for accurate and timely reporting.
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