Customer Service Manager
Resume:
Leslie Wolfe
Ingram, PA
*************@*****.***
#readytowork
Authorized to work in the US for any employer
Work Experience
Server
Smokey Bones Bar & Fire Grill - Pittsburgh, PA
May 2019 to Present
-Basic order-taking, food and drink service
-Cleaning and re-stocking as necessary
-Assisting guests in any manner required to ensure the highest level of customer satisfaction Dispatcher/Admin
NESCO Resource Staffing - Sewickley, PA
June 2018 to December 2018
- Dispatcher for FSA Logistix
- Oversaw delivery teams' daily routes
- Identified any potential late deliveries and took appropriate action (contacting customers, informing supervisors)
- Identified and corrected any impediments the delivery teams/customers may have to making a successful delivery (incorrect customer contact info, road construction etc.)
- Facilitated clear communication between delivery teams and customers
- Scheduled/rescheduled deliveries when necessary
- Prepared delivery teams' routes for the following day
- Updated delivery information in Field Management System and Order Management System
- Performed other office duties (record-keeping, filing, answering phones) Driver/ Assistant Manager
United Auto Supply of Syracuse West, Inc - Pittsburgh, PA January 2017 to May 2018
-Delivering auto parts to various shops and garages in the Pittsburgh area.
-Dispatching drivers, directing employees to complete basic warehouse duties
-Assisting with inventory tracking
-Handling daily finances
-Interacting with clients to ensure the highest level of satisfaction Promoted from Driver to Assistant manager 12/17
Driver
NAPA Auto Parts - Coraopolis, PA
August 2016 to January 2017
Delivered auto parts to various garages and auto shops in the Pittsburgh area Independent Contractor/Driver
Capital Core transmission - Pittsburgh, PA
May 2016 to July 2016
Responsible for long distance night runs of automotive parts Delivered to Altoona, Williamsburg, Greensburg, Derry, New Kensington Server
Buca di Beppo
November 2014 to May 2016
-Basic order-taking, food and drink service
-Cleaning and re-stocking as necessary
-Assisting guests in any manner required to ensure the highest level of customer satisfaction Server
Anthony's Coal Fired Pizza
October 2013 to November 2014
Server
Latitude 360
October 2012 to September 2013
Education
Not completed
Duquesne University
Skills
• Customer Service Skills (10+ years)
• Dispatch
• Customer Service
• Call Center
• Dispatching
• Organizational Skills
• POS
• Server
• fast learner
• training
• Order Management System
• Inventory Control
• Assistant Manager Experience
• Order Entry
Certifications and Licenses
Driver's License
Additional Information
20+ years of customer service experience
3 years driving experience
Clean driving record
Excellent multi-tasker
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