Case Management

Donna Parish--Professional Case Management

**** ******* **** ****, ********, AR 72081

Phone: 501-***-**** Email: **************@*****.***

OBJECTIVE

To continue in an administrative role to serve my community.

SKILLS, ABILITIES, TRAINING, AND EXPERIENCE

Trained and Experienced in State Assistance Programs (SNAP, Medicaid, TEA, WORK PAYS).

Experienced interviewing skills

Experienced applying state rules, regulations, and procedures.

Experienced case management skills

Experienced Customer Service skills

Experienced oral and written communication skills

Experienced with Microsoft Office Word & Excel

Experienced working with many different type of databases

Experienced researching and locating individuals

Experienced with standard office equipment, fax, scanner, computer, copier..

Knowledge of Local Resources and Referrals

EMPLOYMENT HISTORY

PROGRAM ELIGIBILITY SPECIALIST

Department of Human Services-DCO

May 2019 to July 2019

Review, scan, and upload all new incoming correspondence, including new applications, forms, records of verification and as well as outgoing correspondence for accuracy, completeness, and compliance with state laws and regulations.

Analyzed and researched each member of the household to determine if anyone have had received any type of state assistance in Arkansas or any other states.

Prepare letters and forms to clientele, employers, state agencies and many others on a daily basis.

Examine and analyze different types of documents of verification including but not limited to payroll statements, payroll check stubs, online payroll agencies, income taxes, bank statements, property taxes to determine households monthly gross income and resources by applying state and federal guidelines and formulas to determine eligibility for each program including SNAP.

DWS WORKFORCE SPECIALIST – TEA and Work Pays manager

Arkansas Department of Workforce Services (DWS) Searcy Office

December 2015 to May 17th, 2019

Responsible for career orientation and planning, assessment and enrollment of clients seeking eligibility for DWS programs and related services needed to help clients to become employed and self-supporting.

Interview TEA and Work Pays recipients. Collect and review client’s profile by working with DHS offices and forms provided by recipients, previous and current employers to determine eligibility for the DWS programs to help with education, job readiness and prepare a Custom Employment Plan to work toward their employment goals.

Make daily, weekly, and monthly contacts with all recipients to keep them on track and working toward their Employment Goals to gain education, job interviewing skills, counseling, and not limited to supportive services.

Narrated daily actions and new information into state systems such as ANSWER, MAINFRAME, ARWINS

Monitored monthly benefits paid, non-compliance, deferrals, characteristic coding, key weekly/monthly hours completed and earned bonuses in TEA and Work Pays Programs.

PROGRAM ELIGIBILITY SPECIALIST

Arkansas Department of Human Services, (DHS)-White County Office

September 2005 to September 2014

Review, scan, and upload all new incoming correspondence, including new applications, forms, records of verification and as well as outgoing correspondence for accuracy, completeness, and compliance with state laws and regulations.

Analyzed and researched each member of the household to determine if anyone have had received any type of state assistance in Arkansas or any other states.

Prepare letters and forms to clientele, employers, state agencies and many others on a daily basis.

Examine and analyze different types of documents of verification including but not limited to payroll statements, payroll check stubs, online payroll agencies, income taxes, bank statements, property taxes to determine households monthly gross income and resources by applying state and federal guidelines and formulas to determine eligibility for each program including SNAP, Medicaid and, TEA.

Provide assistance and clarification of each program to all parties needed. Walk client(s) through the steps and requirements for each program applied for, including the TEA Program that most likely will require a referral to DWS.

Pulled many special reports from state databases to help maintain case accuracy, time frames, eligibility, Maintain daily and monthly activity logs for supervisor’s monthly reports.

CHILD SUPPORT ENFORCEMENT TECHNICIAN

State of Missouri Child Support Enforcement

May 1997 to May 2005

Review and examine all correspondence received including new applications, court orders, forms, and other documents as well as, the outgoing correspondence for accuracy, completeness, and in compliance with the state laws, regulations and procedures.

Review and analyze each application determine type of service requested and prepare a case file for each new applicant.

Complete and manage all needed correspondence and forms manually and computer generated.

Examine and analyze all verified documents and forms regarding household members resources and determine monthly gross income to calculate court ordered child support payments.

Prepare legal administrative child support court orders.

Calculate and complete reports of arrearage balances owed to custodial parents and state agencies.

Maintain daily activity logs and provide monthly reports to supervisors.

Provided and requested assistance from all parties involved.

Used all resources from databases and other computer programs to research information on persons of interest as needed.

LEGAL ASSISTANT

Multi-County Assistant Prosecuting Attorney, Aurora Missouri

July 1994 to May 1997

Review all incoming and outgoing correspondence including new referrals, forms of verification and legal documents for accuracy, completeness and compliance of state laws and regulations.

Prepared all new files and data entry for each new client.

Prepared all legal documents to be filed with the court system.

Prepared all form letters and other documents to all parties involved in each case action.

Communication daily includes clientele, absent parents, government agencies, employers and many others.

Assist the prosecuting attorney in court as needed.

CHILD SUPPORT CLERK

Johnson County, Missouri Prosecuting Attorney

Feb 1993 to May 1997

Monitored and supervised all child support case actions for prosecutions.

Prepared all legal documents and filed with court.

Schedule and witness all genetic testing and all pending court actions.

Track and locate non-custodial parents.

Communicate and organize arrest warrants for absent parents with city, county and state police across the US.

EDUCATION

Southern Arkansas University Tech-Camden, Arkansas

Sept 1986 to May 1988

Associate Degree:

Professional Photography and general studies

Arkansas State University-Beebe, Arkansas

Sept 1985 to May 1986

General Studies

REFERENCES provided if requested.

RECOMMENDATIONS from previous supervisor’s and co-workers-letters attached.

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